Give your customers the same TLC as your prospects

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Have you ever tried this trick?

Next time you need phone help from a big, faceless corporation, when you hit the dreaded voicemail tree, dial sales instead of customer support.

See how fast they pick up? Yep. If you are a prospect, you are treated like a king, while current customers are shunted into the Beetlejuice waiting room.

Make sure you arenít perpetrating this injustice within your own business.

It can manifest in a thousand little ways:

When you check your email, do you respond to the sales inquiry before the customer question? If you work in retail, do Read More…

Don’t Turn a Simple Disagreement into a Social Nightmare

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How much time as a business owner do you spend on social media?

That is a question that oftentimes will elicit a variety of answers. Some spend a sizable amount of time using social networking to promote their brands; others use it sparingly or even not at all.

No matter which camp you end up in, it is important to properly use social media when the time comes. Yes, if you have not been using social media to give your business some publicity, consider this task long overdue.

Come Down on the Side of Caution

When it comes to properly Read More…

Is Your Authentic Hustle Evident on Social Media?

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By Lindsey Tolino

We have to see it to believe it, don’t we? Maybe we want even more proof than just seeing it, but we at least need to see it.

This is so evident on social media. If people don’t see it, they don’t believe it’s happening. We may be doing a ton of work, but if we’re not sharing what is happening, people may not think we’re doing anything.

The people that you think are successful are the ones whose work you see. Subconsciously, we may know that there are plenty of other people out there doing great Read More…

Visualization Plus Journaling Equals Sales Magic

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By Deb Bixler

We all know about the power of visualization. Combine that with journaling for direct sales success!

I am often asked about how to write a journal.

When we can combine journaling and visualization with a sense of fun, we can create some very powerful possibilities; and you don’t even need a coach to do this!

It’s a coaching technique you can do by yourself.

To illustrate this, I want you to do a little role-playing, a little visualization in your mind’s eye, and then we’ll sort through the ideas behind the activity.

I’ve chosen a situation from Read More…

Do you need to livestream?

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The short answer is no.

Unless your business is broadcasting, you probably don’t need to lose sleep tonight worrying about your “Periscope strategy.”

Periscope is the live streaming app that was acquired by Twitter a few weeks ago. Around the same time, another live streaming app called Meerkat was making waves at SXSW. Both apps use Twitter as the delivery mechanism, and both focus on live video (although Periscope allows you to save your streams selectively).

Another app? Another tool for me to learn? I can hear your groaning from here.

But fear not, I have a roadmap for Read More…

Does Your Business Profile Get Enough Love?

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Digital marketing revolves around building an online presence, at the core of which is your online business profile.

When you first brought your business profile online, you probably set up a few social media accounts, posted a few pictures on your Facebook page and maybe even Tweeted an announcement that you were open for business.

But without continual maintenance, your business profile will collect cobwebs faster than a tavern during the prohibition.

What Have You Done for Me Lately?

Your followers are always looking for the latest and greatest offerings from your social media accounts.

It’s not enough that you Read More…

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