By Stacey Thompson
More often than not, the average employee views management in a negative light. Feared, resented, or even reviled, bosses are seen as cruel, unfeeling taskmasters that care only for the bottom line and will readily sacrifice any of the rank and file to attain their objectives.
This culture of hating on the management can go two ways: either employees aspire for these positions in order to propagate the perceived cycle of tyranny, or they will not make the effort to become better workers, seeing that promotion will only turn them into the same monsters they so despise. Neither of these attitudes does justice to the employees, the management, or the company they work in, for that matter.
In the case of companies, I firmly believe that the culture is propagated from the top down. This places the responsibility of maintaining a prosperous and positive work environment squarely on the shoulders of the managers and supervisors. Just as bad habits and mentalities spring from negative examples provided by the people on top, productive and motivational attitudes are spread by good bosses.
Many people have plenty of theories on what managers should be doing to keep their people motivated, happy, and productive. In my own experiences as both a subordinate and as a manager, I can summarize all these lessons into four pieces of advice:
Open Lines of Communication
No amount of mutual understanding and teamwork will happen if the boss doesn’t even talk with his/her subordinates. This isn’t limited to meetings or official office correspondence; the ability to be able to shoot the breeze with the troops at the water cooler is an important ability to have, if you want to be an exemplary manager of people. It will give you more insights on what motivates (and de-motivates) your people, and in turn, it will humanize you in their perceptions. You’ll cease to be a cruel monster in their eyes, and that can’t be all bad.
Try smiling a little more, too
Though you want to appear a tad more friendly and approachable, do not overdo this, either. Being too chummy with your subordinates will often result in them respecting you less, and your ability to reprimand or correct them will be severely hindered. This does make things lonelier at the top, but remember, this is for the sake of all of your livelihoods.
Give Them a Chance to Shine
You shouldn’t be taking all the glory and credit for yourself, either. This is probably one of the fastest ways to lose favor with your constituents. When they do something above and beyond the call of duty, or have stayed consistently productive and cooperative, give them due praise, and possibly even a material bonus. Let the entire team know when one or more of them have done well, and if your own boss recognizes your team’s accomplishments, let them know where the credit should go.
Allowing them to take the lead and enjoy the benefits of their own achievements will inspire them to work more effectively, and it will give them lessons that will be of use to them when they become managers and supervisors themselves.
Be The Final Word
The two previous bits of advice portray a softer, more yielding kind of management strategy. One cannot be a boss without putting one’s foot down, however. The final lesson on being the boss your people can respect involves being the authority within the team or organization. You are the go-to guy/gal when they want a decision made, the King Solomon that will decide who gets the baby, so to speak.
As a leader, it is on you to set clear goals for you and your team, and you have to be firm when it comes to these things. It doesn’t mean you shouldn’t be able to change your mind; it means that you will only do so if your colleagues make a strong enough case for an alternative, or if you yourself have evaluated the factors and have found that a course alteration is in order.
Are you an effective boss? What are your strategies for leadership?
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By Shonali Burke
Like many bloggers in the PR and marketing realm, I’ve been in awe of Liz Strauss ever since I became aware of the “name bloggers” in my professional world. When I started my own blogging journey, four years ago, Successful Blog was one of the first to become a regular stop; always for inspiration, and sometimes as I asked myself the question, “Will I ever be able to
I met Liz fleetingly a few years ago, when she spoke at a DC-area event. Our meeting was brief. She was standing outside the event venue and, spying her in a rare moment of solitude, I couldn’t help but go up to her and tell her how much I admired her. She didn’t know me from Eve (probably still doesn’t), but that didn’t stop her from graciously thanking me. Later, she was kind enough to connect with me on various social platforms, even though the benefit was certainly skewed towards me.
As Liz recuperates from her illness, I couldn’t help but think of five lessons small businesses could learn from Liz Strauss.
1. You’re only a stranger once.
This is the tagline of Successful Blog, but is applicable to your business if you approach your customers as people first. Sure, customers come and go. But a successful business will convert first-timers into repeat buyers, and repeat buyers into evangelists. I don’t care how large or small your business is, this is possible and applicable…if you treat them as people first.
How do you start doing this? By using today’s myriad two- and multi-way communication channels to build relationships instead of email lists.
2. Building relationships takes time.
Especially with the number of (how many? I don’t know! Too many to count!) social media/self-help/gurus shilling their wares, I am not surprised at how many small businesses that think the way to use social media is this:
After all, once you have a presence, the rest will fall into place, right?
Connecting – i.e. following/being followed back – on a social network does not automatically translate into a relationship. All that that first connection means is that a door has been (slightly) opened to you; how you now conduct yourself will determine whether that door opens more fully or slams shut in your face.
How do you start doing this? Be a human super-collider. Find out what makes the people you meet, whether they are customers, or prospects, or business professionals you come across at networking events, tick.
3. When you build relationships, your community steps up when you most need it to.
Look at the way this blog has been running for the past several months. Liz’ health situation was announced at the beginning of 2013. The last post I read, as I drafted my own, was dated May 10, 2013. That’s a full five months later.
Had Liz not spent several years genuinely building her community via real relationships, do you think she would have had people like Rosemary O’Neill step up to manage the blog in her absence?
No way, Don Juan.
How do you start doing this? Part of the answer is in #2 above, so first I will say, “Read above, lather, rinse, and repeat.”
4. Educate and empower your community.
The second part of the answer is to educate and empower your community. Tell them, as you engage with them over time, what’s important to you… and why (and if your business is community-centric, chances are it’s what’s important to them too).
How do you start doing this? As you continue to engage with them, find people who can become your de facto or de jure community managers, and empower them with enough know-how – such as your engagement goals and guidelines, and your content needs – so that they can step into the breach if and when they need to.
The great thing about this approach is that you may never need them to fill a void in your absence… but if you do, they are ready and willing to do so.
5. Focus on what works.
A recent Constant Contact survey reported that 66% of small business owners use mobile technology. Continue reading, though, and you’ll see: “… it’s important to note that, of the 34 percent not using any mobile device or solution for their business, a resounding 65 percent have no plans to do so in the future, mainly citing a lack of customer demand.”
I don’t think this 65% of the 34% is necessarily behind the times. Being a small business owner myself, I know the conflicting demands placed on small businesses.
What will you pay attention to? When? How? Who’s going to do it?
It isn’t a question of never paying attention to technological advances, it’s a question of being attuned to the technologies your customers are using or expect, and providing the appropriate platforms, while planning for the future. Just as Liz does here on Successful Blog, by maintaining a framework visitors are familiar with, but by keeping an eye on what’s to come.
How do you start doing this? Stay on top of technological and industry developments. But don’t jump on the bandwagon until your business can sustain and recoup the additional investment… and don’t let anyone pressure you into doing so either.
I’m sure there are many other lessons you have gleaned, on a business level, from Liz’ incredible contribution to the blogosphere and our time. Would you share what you have learned, so that we can salute her collectively?
Thanks for the shout-out, Shonali! I was honored to be able to give back a tiny bit to Liz, who has shown her generosity and kindness to so many over the years. She is the nougaty goodness at the center of this amazing community.
By Tina Hamilton
If you are an entrepreneur in your start-up year, you are still learning the ropes. You may have tenacity, family support, passion, and past experience in the industry. However, you can’t be managing every aspect of the business at once and all too often young companies find unpaid contracts and invoices piled on the desk.
In worse case scenarios unpaid invoices can sit around for months and cause companies to fail to meet payroll or face challenges in ordering inventory. Knowing your options is vital to keeping your head above water. One of the best solutions to this all-too-common problem is Invoice Factoring due to its successful record in helping businesses continue to flourish by providing instant cash. Continue reading to learn how it works, and what to look out for.
Cash Flow problems
Getting a cash advance on your unpaid invoices can be what saves your starting business. But finding the right invoice factoring company is equally vital to protecting your assets, as is the ability to get paid off your unpaid contracts.
When paying a company to collect on your Factoring Accounts Receivables you want to find one that will charge you zero money upfront and take no more than 10 percent of your recovered unpaid invoices. Asking a business to pay upfront is counter-productive and defeats the purpose of getting a cash advance.
A factoring company’s reputation is extremely important. It is paramount that businesses take the needed time to do thorough research on any company they consider working with. If there are a lot of negative remarks surrounding a company is it best to keep looking for another provider. It is completely normal to find one or two bad reviews on any business in any industry. Perhaps your business even has a bad review. Do not let one bad review shake your faith in a company, but if the negative feedback stifles the positive, dealing with them is not worth it.
Make sure the terms are just as agreeable as the rates. You may not be buying a used car, but you can still try haggling a bit to get the terms to an appropriate arrangement. If you find a company with excellent rates but the terms need some improvement, try doing a little research until you do find a company with better terms and present your finding to the provider you are trying to work with. Often they will try to save face by matching or beating a competitor’s terms. When it comes to negotiating terms you can follow advise from online articles that help entrepreneurs negotiate traditional bank loans. Although the products are totally opposite from one another, the art of negotiating is not.
Once you have been paid out on your invoices be sure you learn from the experience so not to repeat the same action from happening again. Perhaps hiring someone to manage accounts is in order. This would also free up some of your time to spend elsewhere in the business.
Finally, positive thinking is a powerful, contagious force that helps drive business forward. Be sure that when you finally nail down your business processes, you line them in a silver layer of positivity.keep looking »