January 1, 2013
rosemary published this at 8:46 am
By Chris Nosal
Today the world is more oversaturated than ever; on television you see insurance companies, retailers, car dealers, and pretty much every company under the sun all telling you they’ve got the lowest prices, and trying to compete by offering customers the best deal.
But, recently, I noticed there’s one thing missing from all these commercials, advertisements, and marketing pieces; something that would instantly make any company who used it stand out, so they could lead their industry instead of compete.
Want to know the secret?
It can be summed up in one word:
How To Apply Passion To Your Business
Imagine that you saw a car commercial, and while all the other companies were telling you about how they had the lowest prices, this company decided to innovate out of their passion, their love of what they do, and their desire to create the best experience in the world for their customers?
This company went a step ahead of all the other dealerships, found something they could improve (car buying is usually considered a pressure situation with a lot of hassle), and gave customers REAL BENEFITS that they could offer.
Now, imagine this commercial said:
“We want to make your car buying experience most pleasurable, simple, easy, and fun. We have a commission-free showroom, so that our focus is specifically on helping you, educating you, and making sure that you have all the unbiased information you need from our experts to make sure you get the perfect car for you… we also employ extra team members to make sure that you can always get helped right away when you come to our dealership; you’ll be welcomed the moment you walk into our dealership, because we believe our customers are people too, and people should be treated like family… we want to create the best car buying experience on the planet for YOU.”
Now, while this might be good for customers, it’s also good for your team of workers…
Your Business Needs A Bigger Purpose
People with a common goal connect with each other.
While the desire to make money might motivate the boss of most companies, it doesn’t often motivate the salaried or hourly people working for you.
So what does motivate people?
If you ask most people why they come to work each morning, you typically get a common answer, “because I need to make money”.
There is rarely, if ever, true loyalty to a company or business.
Because your company lacks a purpose.
Imagine if you asked someone why they came to work each day, and they said:
“Well, I do need the money, but the job I do is also focused on helping people make important decisions in their lives, and my focus every day is on putting smiles on people’s faces with the service I deliver, making people happy, and enriching lives by giving customers the best car buying experience on the planet… and my every day my work helps me learn something new and grow as I connect with more and more people.”
Now, when a company pressures with sales deadlines, quotas, or commissions, that doesn’t give people a sense of purpose, a sense that they’re having a positive impact on people’s lives, or a sense of true purpose that goes beyond making money for the customer.
And if you give your employees a common goal that involves creating the best experience in the world for your customers, it’s good for your customers, it’s good for your employees, and it fosters loyalty all around, which usually also means many customers referring additional business to you.
The benefits of this are:
- You don’t have to play the price game… you play the “providing the best customer experience in the world” game.
- Your business grows as a result of customer referrals, because you provide the best service in the world.
- Your team members actually care about their jobs, and will work harder, longer, and even turn down other offers for a job that actually has meaning, and is focused on improving people’s lives.
The Key To Success Is NOT Competition
For years, the game of competing on competition has worked. But the world is growing more than ever before, and it’s becoming increasingly clear that competing on price or consumerism is NEVER going to work again, it’s time to start defining ourselves in a different way, and focusing on enriching lives, and creating amazing experiences for people.
If you make this your focus, give an actual purpose to your business that extends beyond simply selling something, and you share this vision you have of a better world with your customers; whether it’s creating the best breakfast restaurant on the planet, the most amazing online shopping experience, or just putting a smile on someone’s face, make your focus on something that has meaning to others, and you’ll be amazed at the transformation that will take place in every area of your business, and your relationships with everyone you work with and serve.
At the end of your life, the amount of money you made isn’t going to matter… but the legacy you create, and the ability of what you created to enrich lives, and make people happy, will love on long after you’re gone.
Thanks Chris, great thoughts to start 2013!