March 30, 2006
Liz published this at 7:11 am
Where’s Janice Myint in Customer Service?
I wrote an email this morning to Janice. It was the first that I wrote in two weeks. My reason for writing was because I hadn’t heard from her. I didn’t want to bug her . . . I knew her load had to be enormous and I try really hard to be the nice one. So here’s what I wrote.
I haven’t heard from you are you swamped under?
I hope you’re not sick or really under pressure.
A few seconds later, I received this response from my friend, MAILER-DAEMON.
—– Transcript of session follows —–
… while talking to technorati.com.s5a1.psmtp.com.:
>>> RCPT To:
: User unknown in local recipient table
… User unknown
I know we know what we’ve lost here. Do you think that they do? I think they need to. Mr. Sifry, “looking into it,” hasn’t been enough. Janice made things happen. Now what?
The Technorati Brand
Customers decide what a company’s brand is and what it is worth. Heck, a business is not a business without customers. Would you take a moment to answer this question?
What’s Technorati’s brand value to you?
I think it’s time that we explain the situation in a calm, polite business-like fashion. Maybe then someone will hear what we’ve been saying.
After all, I am the nice one.
–ME “Liz” Strauss