Since SOBCon I’ve been spending the summer doing some editing and honing on SWAT. SWAT (Systems Working All Together) is a story about Systems Thinking, but it’s also a story about learning. We tend to go about our business rather myopically and think that only people in our business/company can teach us about how to do our jobs better. Part of the plot of this book shows how a young manager learns how to improve the processes of his call center project by using the principles of a tactical police SWAT team. We all intuitively understand the principles of inputs and outputs, but few of us take the time to look at how the behavior of the system impacts how we do our jobs.
I’ve also been working on preparing for the second printing of Race Through The Forest (my first book) later this fall. We’re adding in some charts, pointers, and templates for project managers.
Tim actually spent some time with a SWAT team as part of his research, and this looks like it’s going to be a very exciting new book.