Liz Strauss at Successful Blog

Thinking, writing, business ideas … You’re only a stranger once.

What If the Social Web Froze Over and No One Came?

Filed Under Business Life, Marketing, Motivation/Inspiration, Successful Blog, Trends, Writing | 8 Comments

cooltext443860173_ive-been-thinking about communities and harbors online and off.

I like watching the harbor out our window change. A recent snowfall covered it. The foggy diffused sunlight softens it, and tricks my eyes into thinking the whole world has gone black and white. A faint shimmer on the icy snow calls back to last spring when sailors filled it with life.

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I suppose few sailors who keep their boats in the harbor ever have a chance to see the harbor this quiet way. I wonder how it might change their experience next spring if they were looking at the lonely, frozen-over beauty I see out my window today.

The harbor is a community. I watch it as the boats come to take their places each season. I see the people with so much and so little in common take their places and have conversations. I see other people sail and watch without saying much of anything.

Can’t help but wonder what a sailor or two might do if when they returned next spring to find the harbor somehow was forever frozen over and empty.

Then this morning I read this morning that Yahoo! Will Kill MyBlogLog Next Month.

What if the social web froze over and no one came? Would you read and blog anyway? Would you just visit your harbors offline?

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15 Ways to Help the People in Your Business and Your Life

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A Guide to Customer Service and Relationships of Sorts

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Our economy has become so self-service, we’ve all gotten good at knowing what we need and how to get things done for ourselves. Yet, the social business culture has also taught us that the most powerful question in business is “How can I help you?” Imagine if we took that “help you” view to every person we know.

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In his book, B-A-M!: Delivering Customer Service in a Self-Service World, business author and entrepreneur Barry J Moltz replaces customer service myths with a tactical approach that shows companies how to make more money through attitudes and actions that will help their customers feel satisfied in good times or bad. Creating satisfied customers is the only enduring competitive advantage left in a world market where virtually everything is a commodity. His advice applies to every blog, every business and every life.

He’s talking about treating customers — people — as if they count.

I’ve read Barry’s book twice now. Once as a manual on customer service and again as a guide for relationships of every kind. The validity of his guidance is that the advice works both ways. I don’t think he’ll mind if apply his customer service ideas to business relationships and replace the word customers with the word people when I restate of few of his ideas.

  1. Define your relationships deliberately, conversationally, and indirectly by observing and listening to what people say to and about you.
  2. Be personable and gracious toward every person at all times.
  3. Treat people with dignity and respect.
  4. Consider the other person’s needs, deadlines, goals, and point of view first.
  5. Encourage them to talk and listen carefully to what they say.
  6. Understand their expectations before we go beyond them.
  7. Anticipate in good ways with friendliness, openness, and patience.
  8. Talk to people one at a time and treat every person as an individual.
  9. Build trust by letting them be part of a balanced give and take.
  10. Remove negative talk and negative views from all of your interactions.
  11. Put quality in everything you do.
  12. Find some quality to admire in the actions of everyone in your life.
  13. Offer training or guidance and leave room for people who color outside the lines.
  14. Celebrate your advocates and fans. Get to know your critics, they understand you better than you might suspect.
  15. At the end of each day, measure your success by looking in the mirror.

Not every person’s opinion is of equal value, of course. Not every one will see you as you truly are. But every person is a human, at the very least find room to respect the lifeform.

People don’t care how good we are, until they know that we care. It’s the care that drives the service. A problem handled with respect and care brings us closer. It’s the care that keeps them with us even when things go a little wrong.

We’re learning about that “how I can help you”? question. Have you found it has power in your life too?

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The Blogging Brain

Filed Under Business Life, Marketing, Successful Blog | 16 Comments

Todays guest post is from Dr. Robyn McMaster.

Dr. Robyn McMaster is Sr. VP of the MITA International Brain Center. She’s the author of Brain Based Biz. She’s a close friend and wise advisor.

Blogging stimulates the brain as you make public ideas that rouse “aha’s.” Shaping and sharing ideas with a wider community provides incentive, especially as you’re rewarded by readers’ comments. Another bonus comes as surprises unwrap themselves as you read and learn from others’ blogs.

Interestingly, mental activities required for blogging, such as learning how to use technology to launch a blog, using your computer to write, writing for an audience, selecting just the right photo to go with posts, researching what others have written about your topic, commenting on their posts and writing from a new, fresh approach, leads to changes in the structures of your brain. How so?

Your brain rewires nightly as you sleep, based on the activities you do during the day. “It’s really a matter of neurons and dendrites,” Dr. Ellen Weber reports, “that spark new synapses for change. Ellen describes the process…

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Your browser may not support display of this image. Remember, a neuron’s nothing more than a nerve cell, and your brain holds about 100 billion of these little critters. You can march them much more in your favor – with a few carefully crafted acts. How so? Neurons project extensions called dendrite brain cells – which connect and reconnect daily, based on what you do. Axons, in contrast, relay information back from the body back to the brain. In a rather complex electrochemical process, neurons communicate with each other in synapses, and that connection creates chemicals called neurotransmitters. Chemicals release at each synapse, and these shape mood, open brains to optimize learning and stoke creative solutions to complex problems. Many mysteries still occur in the quadrillion synapses within a human brain, and yet wonderful benefits await people who act on what recent research suggests.

As your dendrites rewire they strengthen blogging and writing skills. The more you write, seek to improve, try new formats, and use tips good writers, like Liz Strauss, share, the more new dendrites for writing skills will be wired into your brain.

Once you launch a blog and you are underway, you can gather readers interested in your topic by becoming active in social networks. And even joining social networks prompts our brains to rewire…

Social Networks Change the Face of Friendships Here’re some facts on ways blogging and networking alter the face of your friendships:

* The human brain steps up to challenges and intellectual ideas. These lead people to discuss deeper issues on topics of similar interest.

* Online users have the same number of friends in real-life, but even more counterparts online

* Myspace, Facebook and Twitter are changing the number of friends people have and the way they communicate

* 90% of online friends rated as ‘close’ have met face to face

* People choose friends in person and online based on their ‘quality’… In person, facial and bodily cues help, but online it’s harder to spot dishonest signals

* Social networks aid communication and may bring about a change in the size and structure of real-life social networks in the future

Social networks change us and we change social networks! Over time the demographics of bloggers changes, as described in Cason Analytics blogging stats.

Blogging promotes higher cognitive skills, according to Dr’s. Fernette and Brock Eide. You stretch your brain through:

* critical and analytical thinking The best of blogs are rich in ideas and promote active exchange and critique.

* creative, intuitive, and associational thinking Blogs must be updated frequently. This constant demand for output promotes a kind of spontaneity and ‘raw thinking’–the fleeting associations and the occasional outlandish ideas–seldom found in more formal media.

* analogical thinking Back-and-forth blog-based exchanges between experts also provide a unique opportunity for young thinkers to witness and evaluate arguments from analogy on an ongoing basis.

* medium for increasing access and exposure to quality information Because blogs link many facts and arguments in branching “threads” and webs, and append primary source materials and reference works, they foster deeper understanding and exposure to quality information.

* combinations of best solitary reflection and social interaction Bloggers have solitary time to plan their posts, but they can also receive rapid feedback on their ideas. The responses may open up entirely new avenues of thought as posts circulate and garner comments.

Think about it … Blogging’s quite a workout. When I finish writing a blog, I find satisfaction from all the intellectual stimulation. You?

5 shared habits that shape every effective blogger’s brain….

A blogger’s brain comes alive … Dr. Ellen Weber summarizes it well …

* Visitors stop by …. Have you seen your messages come to life with a new twist … an unusual turn … or two-bits of wit-‘n-wisdom that bumps a good idea to the next level.

* Traffic means humans more than scores or pings.

* Ideas… images … and applications pop up like popcorn ready to serve and share with eager … diverse crowds.

* Small rewards pay it forward. It could be in the form of a badge … a cup… or just a few words that lift a thought up to the rainbow for another look.

* You learn something new … from somebody new … about a topic that’s new….

Blogs are not only changing the way we think… act … and do business …. They are also helping us to come and go into one another’s worlds… and that reshapes the best bloggers’ brains. What do you think?

Trusting Ourselves, Structure Damage, and Recovering

Filed Under Business Life, Marketing, Successful Blog | 4 Comments

A Project Post by Liz Strauss and Kristi Daeda

I’ve been working on a special project with Kristi Daeda, an awesome friend, writer, and career counselor. Our project will take many forms for people working on true trust and business relationships. Right now we’re working on breaks in our trust and world view. We’ve named them structure damage.

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What Is Structure Damage?

It can happen when the world seems most in order. Suddenly, without warning, someone or something pulls the rug out of from under us. Trusting what’s next can be hard.

Structure damage occurs when we are faced with a change that we’re not prepared to deal with. The change can be big or small, it can occur in our professional lives or our personal lives, it can be something that happens to us or something that we realize or decide that changes the way we see the world.

Not every change causes structure damage. Structure damage is when change moves us into that fight-or-flight mode, impacting our emotions, behavior or worldview. The change doesn’t have to represent a threat, it only has to be perceived as one.

If you want to catch the situation before it gets out of hand, get in touch with what’s normal for you, and what’s abnormal. If you’re experiencing any of the following, you might be suffering from a shaking foundation.

In high-stress situations, you may also experience physiological effects — things like your heart pounding, difficulty focusing, or headaches.

If you normally feel confident and in control, dramatic swings from even keel are a sign that something’s up. That’s your opportunity to ask yourself why you’re feeling the way that you are. Start working backwards — when did you start feeling this way? Did something trigger that change? What about that trigger situation upset you? Keep tracking, and you might be able to find the source — the body blow.

How to minimize the impact

Cultivate flexibility … a few words from Kristi …

Most people think of bridges as static structures. Concrete and steel, built to weather all manner of abuse. But bridges have hinges and joints. They flex and sway in the wind. Their components are engineered to not only be strong enough to bear the weight of traffic, but also to bend to carry the weight of traffic and respond to the elements. It’s this flexibility that allows this giant machine to function, bearing the impact, working with the conditions.

Growing up, my definition of a successful life was to pursue an education, get a job in a traditionally respected, intellectual, moderately lucrative field, get married, have kids, and buy a house in the suburbs. I had a few gifts to bring to the table, but perhaps one of the most notable was my ability in math and science. It was a natural progression to consider engineering as a field.

When I got to college, I struggled with my classes. Not because I wasn’t capable, but because I couldn’t motivate myself to do the work. For someone who has never had a shortage of drive, this was unsettling. What was wrong with me? I ended up frustrated, confused. I tried to reconcile my definition of success with what I was feeling every day — that I was on the wrong path.

My entire worldview — the plan I had laid out for myself, the rules that I lived by — was on very shaky ground.

The structure damage I experienced was to my understanding of success.

There’s a difference between being in control and being prepared. Being prepared allows you to create a platform for success as you’ll be ready to deal with most issues that come your way. The effort to be in control can only lead to frustration — the world is so large, and your span of control is really miniscule in comparison.

We’ve all found ourselves in a situation where someone or something has moved what we believe. Winners take up the gauntlet and find a new set of rules.

How do you recover when structure damage strikes where you live?

–ME “Liz” Strauss and Kristi Daeda
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What Jim Ericson Had to Say About Corporate Trust …

Filed Under Business Life, Marketing, Successful Blog | 2 Comments

A community isn’t built or befriended,
it’s connected by offering and accepting.
Community is affinity, identity, and kinship
that make room for ideas, thoughts, and solutions.
Wherever a community gathers, we aspire and inspire each other intentionally . . . And our words shine with authenticity.

When We Trust

Trust is what holds together the conversation on the Interwebs. It’s also what brings me to or leads me to leave a deal. Without trust, I don’t know who is talking, what might be happening where I’m not. Trust is what leads us to communicate even when we have only our computers and our words to connect and protect us.

Here’s what Jim Ericson said about corporate trust …

Hi Liz. The notion that it’s important to be able to build trust with others is one of the latest “silver bullets” ricocheting off the walls of corporate America. As a result, books on trust, seminars on trust, and consultants that say they can help a company create a high trust culture in ten easy steps are in high demand. This is hogwash!

There is no formula or set of skills that you can master to help you build trust with others. Trust building is a raw, organic process that consists of spending whatever time it takes to tell our stories to others and listen to theirs. And,I don’t just mean stories that flesh out our resumes. I mean stories that tell where we came from,and where we dream of ending up; stories that shed light on the paths we’ve traveled - triumphs and tragedies alike; stories that reveal not only what’s on our mind but also what’s in our heart.

Then,at the end of the storytelling, or when we’ve gotten to know each other from as many different angles as possible, we get to decide whether we trust each other or not. And, if we’ve been really truthful with each other, a genuine trust relationship is almost always the result.
Jim Ericson from a comment on October 20th, 2009

A successful and outstanding blogger said that.
–ME “Liz” Strauss

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