How Will You Find Out Whether Your Community Is Bored, Broken, or Inspired to Take on the World?

Filed Under Community, Great Finds, Inside-Out Thinking, Marketing, Successful Blog, The Big Idea | 3 Comments

10-POINT PLAN: Assessing and Setting a Benchmark

Finding Out Before You Start

Ever asked someone to change something she’s been doing for years? It’s not the easiest endeavor. Even when we hate what we’re doing it’s become comfortable to us. For some people in some circumstances, it might even be part of our identity. Change is heady stuff.

No matter the value of the reward. It comes with the thought, “maybe the situation I’m leaving is somehow better. I wonder …”

One way to overcome the psychology of change is to measure.

Measurement proves to the people involved that the change is providing the progress that was promised, even when the progress only feels like work.

But before we can measure progress, we have know where we are when we start.

How to Benchmark Who’s Bored, Who’s Broken and Who’s Inspired to Take on the World

It’s an art and a science to gather the people who help our businesses thrive into a true community.

A community isn’t built or befriended. It’s connected by offering and accepting.
Community is affinity, identity, and kinship that make room for ideas, thoughts, and solutions.
Wherever a community gathers, we aspire and inspire each other intentionally . . . And our words shine with authenticity.

How do we know whether any of this is truly happening? How do might we benchmark our community connections before we start moving forward?

Evaulating Individual Relationships

A few years ago, Gallup came up with the Q12, a 12 question survey to measure employee engagement. Though they were intended for employees, they work well for any person, any barn raiser involved in creating a working community — employee, manager, vendor, partner, customer, friend of the business. Here they are:

Do you know what is expected of you at work?

Do you have the materials and equipment you need to do your work right?

At work, do you have the opportunity to do what you do best every day?

In the last seven days, have you received recognition or praise for doing good work?

Does your supervisor, or someone at work, seem to care about you as a person?

Is there someone at work who encourages your development?

At work, do your opinions seem to count?

Does the mission/purpose of your company make you feel your job is important?

Are your associates (fellow employees) committed to doing quality work?

Do you have a best friend at work?

In the last six months, has someone at work talked to you about your progress?

In the last year, have you had opportunities at work to learn and grow?

In the Q12 test it becomes easier to see which points of performance are being frustrated by resources and which are being frustrated by personnel issues.

Evaluating Social Relationships and Networks

When the q12 is paired with a simple informal social test called a sociogram, we can lay out an important picture. A sociogram points out channels of influence, communication, and interaction. Simple questions such as

Which person would you ask to teach you something new?
Which person would you ask to attend or a gathering of your friends?
Which person would you want to offer you a recommendation on the quality of your work?

Those choice that receive many choices are stars. Those who receive none are isolates. Groups who mutually choose each other have formed cliques.

Whether we’re working with few freelancers, a team, or a corporation having firm idea of where we stand before we move forward is ideal. If we find someone from outside the system — someone who looks something like me, easy to talk with and sure to keep thing confidential, we can learn by using these two two sets of questions how people feel about the community that is forming. We’ll draw an idea of how bored, broken or inspired the community might be.We’ll be well on our way to pick out the champions who can pick up the tools and begin building new things with us.

They will raise a barn, not work away as they build our coliseum.

What are you doing to find out whether your community is bored, broken, or inspired to take on the world?

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

–ME “Liz” Strauss
Work with Liz on your business!!

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7 Steps to a Vision that Grabs a Community by Its Soul

Filed Under Community, Inside-Out Thinking, Successful Blog, The Big Idea | 9 Comments

10-POINT PLAN: 1.2 Articulate the Vision

Why Have a Vision?

Last week, I wrote Why You Absolutely Must Share Your Vision Early and Often. Now, it’s about the how-to.

Imagine three corporations that build and sell computers for small business and entrepreneurs. Each corporation defines its business in a different way.

Brand A says: Our company is in the business of making products for consumers who need them. We do the work they can’t do and offer it at a fair price.

Brand B says: We’ve are the leader in quality, creative solutions to the complex technology problems that entrepreneurs and small business owners face today. We make it our business to know their problems and to find a way to solve them. We deliver on our promises and we’re committed to staying the best in the industry.

Brand C says: We are a network of deep and strategic partnerships with employees, vendors, partners, and small businesses leaders who work together to build products and work environments that inspire and generate creativity, competence, performance, and trust and to create jobs and solutions that build the economy now and for future generations.

Brand C is the description that connects the company to every person on the planet.

How Does Vision Attract Community?

The vision is more than the mission. It’s the destination drawn clearly so that every member of the new community can see it, understand it, speak about it with passion, and believe that it will happen. The vision is not a product devised and made by a crowd or a committee. It’s a leadership decision — the original strategy expanded with thought and design to elevate it to a higher calling.

The vision is the cause that attracts and unites the people of the community. It why they invest tireless hours and best efforts — because they are building …

something that makes an important difference;
something that no other company is building;
something that needs every individual’s unique contribution
something that no one individual could build alone.

The vision isn’t a dream. It’s a work in progress … a group aspiration in the true sense of it’s definition, breathing toward. The vision gives the community a why for why they are investing the time of their lives each day into this work. The vision is more than economic, more than profession, it is a commitment to accomplish something meaningful in the world.

7 Steps to Communicating a Vision that Grabs Folks by the Soul

If you’re looking to build a thriving business, start with a long-term, loyal internal community of employees. They will build and protect a healthy innovative culture, promote the values of the business, stay with the company, develop experise with coworkers, and live to serve customers. What better way to build a brand than to agree upon the values that you stand for and create an environment that nurtures brand ambassadors?

It takes the right vision to attract the right people to that kind of community culture. When we meet the best people, we have to tell them about that vision, or how will they see it? Here are 7 steps to articulating a clear vision.

Think contribution. Think partnerships. Re-imagine your team or your business at this highest, most useful place in the world — financially, professionally, and philosophically. Talk through what you see with people you trust until you have a image, a vision, of what that business offers to employees, partners, vendors, and customers.

We’re inviting the highest quality people who have a stake in teaching and learning technology to join together in building products, services, and opportunities that show other people how business can work better for customers.
Think ideal membership. Make the vision irresistible: smart, feelingful, and life-changing on a world-scale.

We’re only interested in the best minds, best designs, and the best problem solvers with the highest values. We’re going to align our goals and build stable, successful, ethical business models that freely give support to fledgling business in depressed areas to create an economy that helps us all grow.
Think contributions and returns. Find the words to describe it simply in ways that others can see the value of what you’re going for.

We’re building the business that listens, learns, contributes, and invests in the people who help it thrive — it will be the business that people want to work with and for — the sort where every person makes a difference.
Think recruitment. Be able to speak to the benefits of being a part.

One benefit is that under-achievers and those who will sacrifice anything to raise the bottom line won’t want to work here.
Think champions and heroes. Invite the people who see the vision to be involved in highly visible ways. Talk about what they’re doing encourage them to talk too.

The communications team has started a newletter for partners and vendors working with inner city high school enterpreneurs. Let us know if you want to volunteer.

Think honest communication. Talk publicly to everyone in as many ways as you can — live your message.

I’ll be listening to the folks who have experience where I don’t. I’ll be looking to learn from you how to do this better. That includes everyone I know.
Think evangelism and growth. Invite people to pass on the vision and the invitation.

Who else belongs here? Tell us.

It’s not the how or what of work that builds community. It’s the why. The underlying vision that unites us toward building something that we can’t build alone. A community needs leadership to set and invest that vision and so that they can feel smart, safe, and powerful in investing too.

Once the community sees the vision and realizes that leadership commitment. People who share those values will pick up the message, the tools, and the passion to contribute to the cause. The culture will grow from their actions.

Humans are wired to be deeply inspired by causes greater than ourselves. To inspire a community to invest its soul, we have to show them why we’re willing to invest our own.

Have you really communicated your vision? Are there ways you might make it clearer to the people who can help it thrive?

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

–ME “Liz” Strauss
Work with Liz on your business!!

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5 Reasons You Absolutely MUST Share Your Vision Early and Often

Filed Under Community, Inside-Out Thinking, Successful Blog, The Big Idea | 11 Comments

10-POINT PLAN: 1.1 Articulate the Vision

Why Define the Vision?

Tom Peters says that a business either supports the over-achievers or the under-achievers. The ones who feel supported call up their friends to say “This is a great place to work!” The other group feels unappreciated and leaves. My experience has shown over and over again that this is true. A business reinforces gets the behaviors it reinforces through its models and processes.

Zappos is a great case study in a how to build a internal community of brand loyal fans. What makes the Zappos culture uniquely strong and attractive is the commitment they make to the core values of the community. The vision is articulated clearly and acted upon in highly visible ways.

“Everyone that’s hired, it doesn’t matter what position–you can be an accountant, lawyer, software developer–goes through the exact same training as our call center reps. It’s a four-week training program and then they’re actually on the phone for two weeks taking calls from customers. At the end of that first week of training we make an offer to the entire class that we’ll pay you for the time you’ve already spent training plus a bonus of $2,000 to quit and leave the company right now.” — Tony Hsieh, CEO Zappos, as interviewed in Fast Company, The Happiness Culture …

They pay new employees to leave!

It’s Not How Or What … It’s Why That’s Important

Zappos says that it’s not a company it’s a mission — the Happiness Culture. That says something about who they are and why they do what they’re doing. Read the the core values of the Zappos culture.

The Zappos Core Values are:

Deliver Wow Through Service
Embrace and Drive Change
Create Fun and a Little Weirdness
Be Adventurous, Creative and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships with Communication
Build a Positive Team and Family Spirit
Do More with Less
Be Passionate and Determined
Be Humble

They explain why people work there, why people do business there, and why people talk and write about them.

Tony Hsieh has articulated, built, and protects the community values that make Zappos a great place to work and a great company to work with. No wonder Zappos has such a huge and love-them loyal fan base.

That vision built a company in an enviable position. There is Zappos! and the companies who wish they had what Zappos does.

It’s Not the What or How, It’s the HUGE WHY Behind It

Leaders know where they’re going — direction and vision. They know how they will get there — a strategy and tactics. Leaders who are community builders articulate that direction and strategy with intelligence and resolve, with clarity and passion, and through a generous invitation for collaboration.

At the core of community building are three key understandings:

A community-building business offers financial, professional, and philosophical/political growth for the community. As we invest our time and resources, a thriving community and its members become more successful at earning income / revenue, gain more visibility and professional authority within their industry, and know that their work has meaning and contributes to a higher purpose.
A community-building business looks to align goals rather than trade services. Communities collaborate and communicate to raise a barn. Gone are the hierarchies and silos that used to negotiate to build a coliseum. The difference is in shared ownership of ideas, interactive problem solving, and commitment to the vision. Invest in people and they will return the investment.
A community-building business knows that the people doing the work know what’s working and what isn’t. The exact interpretation of how the HUGE WHY vision is put into action is defined at the team level. Teams discuss and design simple decision models based on the agreed upon core values. As a result, people at every level know how to respond to new situations with positive action.

The vision of where a community-building business is gone draws from those three understandings. It’s good to know them, but it’s not enough.

5 Reasons You Absolutely MUST Articulate Your Vision

It’s critical to put the three key understanding of community building into action by defining and sharing a distinct vision. The vision sets the value of the business and the higher purpose that attracts and unites the community. It defines the internal brand and affects everything from hiring decisions to how employees treat customers.

Here are 5 reasons you absolutely must share your vision early and as often as you can:

To make the thinking concrete and achievable. We all know things better when we have to communicate them. By articulating our vision, we internalize our commitment, begin to know it, and see the reality and flaws our thinking.
To fulfill your leadership responsibility. It’s the role and responsibility of the community leader to define the reality of the community. The vision is and will be what attracts and retains the best employees, vendors, partners, and customers as part of the community.
To visibly underscore the community values. Once the vision is articulated, the core values of the community can be listed, illustrated, discussed and integrated into every part of the business.
To unify the community around one well-defined vision. Without a well-articulated vision, each community manager and member will be forced to make his or her own definition of what the community stands for and how those values are best incorporated into decision making.
To empower and protect the community. In the same way that a budget or a schedule allows people to make decisions with confidence, the definition of the vision allows people to make decisions. A strong vision statement lends confidence to people who want to do the right things for the business.

A loyal internal community is a huge advantage. Every employee becomes a brand ambassador who invests emotionally in building the community as well as the company. Even in a solo practice, not to set your vision is to leave yourself in a place where your idea of where you’re is open to redefinition and loss of focus far too easily.

The strongest businesses know where they’re going and can share that with confidence and clarity. Yet too often we assume that folks understand the importance of where we’re going and why we’re going there. We have to share our vision or folks won’t see it and believe it’s going to happen.

Have you set the vision for your business? Is it HUGE enough to include everyone who helps your business thrive?

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

–ME “Liz” Strauss
Work with Liz on your business!!

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Blue ‘Vette, Pink Flamingos, and Customer Relationships

Filed Under Comments, Design, Inside-Out Thinking, Marketing, Motivation/Inspiration, Productivity, Successful Blog, Survival Kit, Tips, Writing | 2 Comments

How a Car Made a Conversation

I had the lovely experience of spending two hours with @connieburke in a Chevy Corvette Grand Sport while we were at SxSW. It wasn’t because I’m anything special. Chevy had two ‘vettes, two Camaros, and the Chevy Volt ready for Ride and Drives so that folks could have the experience.

On Sunday when my SOBCon partner, Terry Starbucker walked by the cars, we stopped to say hello and talk to Connie about how ride and drive was going.

All I did was ask.

“Hey, Connie, you know I used to live in Austin. We could take one of these ‘vettes to go see the house we built. I could show you hill country and why folks really love it out by the lake.”

All Connie did was ask.

“I’ll put in for a car on Tuesday. Let’s see if we could make that happen.”

As it turned out, Tuesday it was raining … our GOOD luck because it meant we got the Blue Grand Sport for a couple of hours.

Connie and I hit the road at around 11:30 a.m. As we started, she was driving. Google maps wasn’t much help getting us to where I wanted to go. We ended up having a conversation with Onstar.

Seemed kind of weird having OnStar in ‘vette, just sayin’ … Good weird though because it got us to the “pink flamingos” at Pots and Plants the Nursery at 360 and Bee Caves Road in Austin.

The flamingos enticed us to pull in and park.

But I think Connie was most partial to the old Chevy truck.
Or maybe she was just taking pix for my dossier.

I took the wheel as we left. Going up the on ramp to 360, I slowed for a car to pass. Connie quietly said, “Ya know, you have the acceleration.”

Oh yeah! I was driving the ‘vette.

While we took 360 out to 2222 old route then to 620, I told stories of ’69 ‘vettes — one that my best friend, Nancy, raced in gymkhanas and another that my husband raced in the Grand Nationals.

When we reach the house I once lived in I looked over the fence to see the red oak I planted in the clay caliche soil in the dry Austin heat.

On the way to Austin’s famous Oasis restaurant on the lake, we told stories about how our kids grew up. We talked business and possibilities.

At lunch we did about 10 minutes trading our favorite Stephen Wright jokes. Who knew that about either of us?

And at the end of lunch, I bought t-shirts for my son and my husband who’ll remember many meals we shared there.

That’s how a car connected Connie to my best friend, my husband, my son, a house we built — all parts of my history — and a hillside full of pink flamingos.

I became a person during that conversation. So did she when she told me some of the same things.

You can bet that I’ll be showing up if she calls. Proof to seal the deal is that I’m not sharing the conversation on the way back into Austin down 6th Street.

It’s not so outlandish that blue ‘vette and some pink flamingos would lead to good business … The car connected us in a mutual experience. Our trip wasn’t about the car it was about the people in it. The car started a conversation that led to a relationship. I can’t imagine how much longer it would have taken to cover the same ground without it.

This wasn’t a free ride without purpose. It was building relationships one person at a time. Back at the convention center, our meeting with Mark Horvath went even better because we knew other just that little bit more.

We’re already ready exploring some ideas together. A natural one is Chevy: Your Mission. Our Drive. People who would like to make a difference in their community (with the help of Chevy vehicles and volunteers) can fill out a short, online application on our Facebook Chevy Missions tab or follow progress on @ChevyMissions

Every business is relationships and relationships are everyone’s business. Companies who reach out fearlessly with trust in their customers are the ones who can win.

You must have a story about how a product connected two people in business. Will you take a minute to share it now?

_____
Thank you, Connie and Chevy for that … looking forward to how we’ll be helping folks in North Central region with the new initiative.

–ME “Liz” Strauss
Work with Liz on your business!!

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The Only Way to Attract a Vibrant, High-Trust Community

Filed Under Comments, Community, Design, Inside-Out Thinking, Liz Talks Corporate, Marketing, One Way to CC It, SEO, Successful Blog, Tech/Stats, Tools | 35 Comments

Last summer at AdTech, a VP at huge corporate brand extended her arms completely — way out in front her — and used her hands to gesture as she said something close to this about her goal for building a community:

I want to build a community in which peers are talking to peers openly.

I’m sure she didn’t mean it the way it looked … Her hands were so far away from her. — or sounded … peers talking to peers?

I couldn’t help thinking … Where will YOU be? Studying me? Is that what you think of me? I’m not a peer. I’m a person. I only do well in places where people “get” me.

Users. Consumers. Buyers. Customers. Leads. Eyeballs. Peers. Those are faceless, flattening labels. They come from the time of one-size-fits-all.

People are individual human beings complete with aspirations, intentions, ideas, opinions, habits, behaviors, thoughts, and emotions.

Which community would you join?

More Communities and More Time for Them

Online social communities aren’t a new thing. People have been linking and sharing via blogs since the 20th century. Organized social networking sites, such as Twitter, Facebook, MySpace, and LinkedIn have become a part of our lives.

Our communities are becoming more about communicating and being creative about what interests us. It’s all about making it relevant to the people we want to attract. As this Pew Internet Slideshare describes …

Social Media – Making it Business Relevant

View more presentations from Pew Research Center’s Internet & American Life Project.

We’re participating more. We’re spending more time in communities. We’re building more of them. How do attract people to the communities we’re building that are perfect for them?

The Only Way to Attract a Vibrant, High-Trust Community

Just as a building is not a business, a community is not a collection of profiles or a url. People won’t visit our community because it’s pretty. People will come because it offers them something they value.

From two people to more than plenty, a community is a social structure that shares personal values, cultural values, business goals, attitudes, or a world view. What binds it is a culture of social rules and group dynamics that identify members. In the most concise terms, an online social community is a group of like-minded individuals connected by relevant interactions and protected by a high-trust environment.

A high-trust community is an agreement, a pact or contract, like love or friendship. We can’t order, build, or wish our way to one. What we can do is attract people who want to join what we’re doing. The only way to do that is clear passionate commitment, obvious generosity, trustworthiness, and a touch of intentional serendipity … which looks something like this.

Be a person (or people) who likes people. People work with, talk with, and relate to other people not a business.
Articulate a clear and passionate vision worth investing in. Live your commitment. Get your hands dirty.
Seek out people who would love what you’re doing. Find them where they are already gathering and talking. Join THEIR conversations. Get to know them.
Be a beginner, but keep the vision. Learn from everyone who’s been anywhere near where you’re going. Learn to sort wrong from unexpected or different. Ideas that jar you could be the best ones.
Invite everyone who “gets” the vision to help build this new thing. Look for ways to include their skills and their passions.
Keep participation efficient and easy. Curb the urge to add cool things that get in the way of conversation and sharing.
Let trust sort things. Model the standards of behavior. Keep rules to a minimum.
Be visible authenticity. Lean toward full disclosure, but avoid over-exposure. Most of us look better with our clothes on.
Protect everyone’s investment. Forgive mistakes. Ignore little missteps. Eradicate what is destructive. Know the difference by holding thing up to trust, values, and the community vision.
Stop doing what isn’t working. Be lethal about keeping things easy, efficient, and meaningful.
Promote your members … and honor your competition! Secure communities need both to thrive and get new ideas.
Encourage mutation. Let the environment change to meet the changing needs of the people it serves.
Celebrate contagion. Make it heroic to share what’s going on!
Be grateful and always about the people. The community wouldn’t be a community without them.

An online community isn’t built or befriended, it’s connected by offering and accepting. Community is affinity, identity, and kinship that make room for ideas, thoughts, and solutions. –What Is a Social Community?

We create vibrant, high trust community by letting other folks raise the barn with us, by being their first offering trust and a passionate vision, and valuing the trust and energy they give us.

What attracts you to a community? What keeps you coming back again?

-ME “Liz” Strauss
Work with Liz on your business!!

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Liz Strauss at Successful Blog

Thinking, writing, business ideas … You're only a stranger once.

Finding Out Before You Start

How to Benchmark Who’s Bored, Who’s Broken and Who’s Inspired to Take on the World

Evaulating Individual Relationships

Evaluating Social Relationships and Networks

Why Have a Vision?

How Does Vision Attract Community?

7 Steps to Communicating a Vision that Grabs Folks by the Soul

Why Define the Vision?

It’s Not How Or What … It’s Why That’s Important

It’s Not the What or How, It’s the HUGE WHY Behind It

5 Reasons You Absolutely MUST Articulate Your Vision

How a Car Made a Conversation

Buy the ebook. Learn the art of online conversation.

Register Now!! for

More Communities and More Time for Them

The Only Way to Attract a Vibrant, High-Trust Community

Buy the ebook. Learn the art of online conversation.

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