Feeling a Customer’s First Response
Filed Under Branding, Customer Think, Marketing, Successful Blog | 7 Comments
An Opportunity
A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that initial response that occurs without thinking. I’ve made habit of looking for such responses as I move through my life.
Information has no positive or negative value until I respond to it.
This morning I encountered information that you might use in the same way. Ready? Read more
Don’t Pay Attention — Are You Curious?
Filed Under Branding, Customer Think, Marketing, Successful Blog | 10 Comments
Pay Attention!
Pay attention.
How many times have you heard those two words?
What did they really mean?
To me they meant sit up straight; fold your hands; and be quiet. Look and listen?
I used to think life was all about paying attention. I don’t think that anymore. Read more
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