Pick a Number–Just Make Sure It’s a BIG One

Filed Under Branding, Customer Think, Strategy, Successful Blog | 10 Comments

The First One to Pick a Number

HAS POWER. I found that out last night. It was exciting. Here’s what happened.

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In yesterday’s article, Job [and Client] Hunting ala Liz, I added three bits of advice I had learned about negotiating meetings. This was one.

The first one to name a number loses. To me that’s self-explanatory. If I say a number, they’re not going to go higher. If they ask, I usually answer with . . . what the work is worth, let’s talk a little more about what’s involved and what you usually pay for this kind of work.

I found out in less than 2 hours I was wrong. WAY COOL. Read more

Don’t Hijack My Attention

Filed Under Business Life, Customer Think, Successful Blog, Tech/Stats | 13 Comments

WAYS TO LOSE READERS

Going Shopping

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I’m walking down the sidewalk on a sunny day. I have a little time to look in the shop windows. I look in one and see something interesting. I go in, only to realize that the shop is not what I thought.

I immediately turn to leave by the same door I entered. Hah! Here’s the catch. The door is latched. It only opens in. I’m literally stuck in this shop.

I bet you’ve had this happen to you — not in a brick and mortar store — on the Internet. Read more

There’s No Putting ME in a Box

Filed Under Business Life, Customer Think, Marketing, Strategy, Successful Blog | 9 Comments

A Heartwarming Story

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One more story–this one will explain the last. You may already know it. It’s inspiring and heartwarming. I’ve encountered it more than once myself.

A few years ago, at the Seattle Special Olympics, nine contestants, all physically or mentally disabled, assembled at the starting line for the 100-yard dash. At the gun, they all started out, not exactly in a dash, but with relish to run the race to the finish and win.

All, that is, except one little boy who stumbled on the asphalt, tumbled over a couple of times, and began to cry. The other eight heard the boy cry.

They slowed down and looked back. Then they all turned around and went back……every one of them. One girl with Down’s Syndrome bent down and kissed him and said, “This will make it better.” Then all nine linked arms and walked together to the finish line. Everyone in the stadium stood, and the cheering went on for several minutes. People who were there are still telling the story.

It’s a lovely read, but it’s not what happened. Read more

Do You Know a Customer When You See One?

Filed Under Business Life, Customer Think, Marketing, Strategy, Successful Blog | 21 Comments

True Story

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I was in my mid-twenties. I had left teaching and had an executive job in downtown Chicago. I was a young professional with a disposable income, who needed some business suits. My mother had taught me the value of investment dressing–now that I’d finally quit growing. She had said it was worth buying classic, expensive clothing that fit well, because the investment never went out of fashion. A 36-inch inseam meant off-the-rack clothing wasn’t an option for me anyway.

It was a Saturday afternoon when I arrived at the storefront on Wabash Avenue. This was the kind of place where CEOs sat on embroidered couches reading Forbes magazine, while a wife or current affair of the heart decided which 7 or 8 suits and dresses she simply could not live without. Then he paid and, they both left happy.

Three women, all at least 10 years older than my mother who was 30 years older than me, were standing at the elegant counter when I walked in. I was wearing my baby blue, down-filled ski jacket with the torn pocket, a bright red ski sweater with a bicycle tire embroidered on the front, and my blue jeans that came complete with frayed bell bottoms, a patch on each back pocket–have a good day/have a nice night–and a drawing in ink up the inside right thigh that I had made while talking on the phone the night before.

All three ladies, who worked on commission, looked up when I came in. I was the only other person in the store.

I wasn’t the usual vision that walked through the door.

Hoity Hoity Meet Saloonkeeper’s Daughter

Two of the ladies–hoity toity is the only word to describe them–frowned and immediately went back to talking. They had tried to intimidate me right out the door. It was sort of like that scene in the movie, “Pretty Woman.” That didn’t bother me. I was a saloonkeeper’s daughter. Obviously they’d never seen one of me. Read more

Blogging Your Neighborhood

Filed Under Branding, Marketing, Strategy, Successful Blog | 19 Comments

Just because you can do it, it doesn’t mean that you should.

Your Neighborhood Niche

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The Internet affords us the ability to blog for business all over the world. Just because we CAN do that, it doesn’t necessarily mean that we SHOULD. As commerce moves to the Internet, all advice points to thinking smaller. People no longer want one-size-fits-all. We should be casting a smaller net into a smaller pond. Niche-brand marketing is what I call it — doing one thing better and more efficiently than anyone else.

Writers are always told, Write what you know.

Customers You Know

Where do you know better than your own neighborhood? The people are the customers you know best. You’re one of them. You live in their world. You go where they go. You have the same problems they have. You know the language and the culture. You even know a lot of the people by name.

Mike Sigers at Simplenomics has a great post today on the many ways that bloggers can make money working with businesses without leaving their own neighborhoods.

You are a customer to your neighbors. Why not have them as your customers as well?

The first advantage of blogging your neighborhood is that your customers have a real world address. What other advantages are working for you when you choose to blog your neighborhood, rather than to blog the world?

–ME “Liz” Strauss

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