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QA QnA: Tom Vander Well Is Magic

Filed Under Customer Think, Successful Blog | 9 Comments

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Yesterday, I had coffee with Tom Vander Well of QA QnA. We sat right across the street from Sears Tower. He was the bigger deal. I was so looking forward to meeting him. Not many folks in the Customer Service Industry have figured out the power of blogging. Tom is one in a fine group that knows the business.

Tom company’s C. Wenger Group does data-based assessment of how the customer feedback loop works. The special magic is that his company sees the people and hears the words behind the numbers that they collect. That’s why they have some of the most impressive clientele in the Midwest — names that are on that Fortune list.

No matter what your work is, it really is customer service. You should be reading Tom Vander Well’s blog.

Tom Vander Well

Proof of his real customer-centered, relationship focus, though, lies in the gracious company Tom was. In my excitement at a long-awaited chance to meet-up, I rattled on like a box of birds about business and blogs. [blush]

Thank you, Tom! Please know the longer you know me, the quieter I get. Really.

Despite the picture he took, don’t get the wrong impression about what he says I lost at Panera. I had to tell him something that the folks back in Des Moines didn’t know yet.

–ME “Liz” Strauss
Work with Liz!!

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Happy Blogtipping September 1 All Ready? Go!

Filed Under Community, SOB Business, Successful Blog, ZZZ-FUN | 17 Comments

Three Optimists

blogtipping icon 1

Everyone has those people they know that are always up and making others feel positive about what’s going on. I know at least three that I count as special that I want to tip my blog to.

Here’s how it works.

  • Choose three or more bloggers you admire and link to them,
  • List three reasons why you admire each one.
  • Then add a tip at the end.

That’s all there is to it.

1. Starbucker I tip my blog to you because

  • You blog like you live — with verve and spirit, dancing through the ideas and over the keys. It makes visiting your blog a pleasure.
  • You posts are about real things and real ideas, but you don’t take yourself or them too seriously. There’s always that touch that says you know there are so many things that aren’t worth worrying too hard about.
  • You haven’t forgotten what fun is. You know how to play and how to be a friend.

    • My blog tip: Be careful driving in those mountains. Don’t be thinking of blog posts going around those hairpin turns.

    2. Mike Sansone I tip my blog to you because

  • Your blogging style is all about relationships. I always find myself staying longer and reading more than just a single post.
  • You’re such a warm, authentic presence. I feel better just listening to your point of view on business.
  • When you study an idea or subject, you never lose track of the human side of it. I feel proud to know you.

    • My blog tip: You seem to have so much going on. I can’t keep track of it all.

    3. Tom Vander WellI tip my blog to you because

  • You’re always celebrating someone else’s success.
  • You’re constantly curious about how you might make the world a better place.
  • It’s obvious that you listen actively to what your readers say. It shows in your comments.

    • My blog tip: Don’t forget to give one of those gold mugs to yourself.

    Thanks to all three of you for making my blogging life a nicer place to be.

    –Me “Liz” Strauss

    Related article
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    SOB Business Cafe 07-07-2006

    Filed Under Business Life, Community, SOB Business, Successful Blog | 5 Comments

    SB Cafe

    Welcome to the SOB Cafe

    We offer the best in thinking–articles on the business of blogging written by the Successful and Outstanding Bloggers of Successful Blog. Click on the title shots to enjoy each selection.

    The Specials this Week are

    Jonic Linley analyzes an interview with Blake Ross, co-founder of the Mozilla Firefox browser project, by a Seattle newspaper. Jonic’s analysis is what makes this post so strong. Great information here.

    100yen article

    Seth Godin explains Diggbait.

    What's Diggbait?

    Tom Vander Well’s thoughts for bloglings are worth reading no matter when you started.

    Thoughts for Bloglings

    Mama Mouse knows where the Google Blogger/Blogspot help is — multiple links to informed sources.

    Help for Blogger Problems

    Related ala carte selections include

    Bloggers Blog let’s us in on Chris Pirillo and Brad Fitzpatrick’s new comic venture.

    Sit back. Enjoy your read. Nachos and drinks will be right over. Stay as long as you like.
    No tips required. Comments appreciated.

    Have a great weekend!

    –ME “Liz” Strauss

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    SOB Business Cafe 06-30-2006

    Filed Under Branding, Content, Marketing, SOB Business, Successful Blog | 8 Comments

    SB Cafe

    Welcome to the SOB Cafe

    We offer the best in thinking–articles on the business of blogging written by the Successful and Outstanding Bloggers of Successful Blog. Click on the title shots to enjoy each selection.

    The Specials this Week are

    Benjamin Yoskovitz guest hosts at Steve Remington’s blog to ask us if we’re sure we know what our blogs are about.

    What's Your Blog About Again?

    Mike Sigers lets us in on secrets we need to know about selling.

    Fraser talks about and offers video on the influence of effective communication.

    Fraser on influence -effective communication

    Marianne Ricmond returns from WOMMA with a message that is as old as the fifties wbout how we should see our customers.

    Message from WOMMA: Open, Honest Communication

    Easton lets us know why Business Blogwire is so popular. (All of this time I thought it was Yoda.)

    Best of Business Blogwire

    Related ala carte selections include

    I was listening to Christine Kane while I was typing this and drinking coffee from a beautiful golden coffee mug from Tom Vander Well. Thanks, Tom!

    Tom reminds us that upselling can be a way of helping out.

    Upselling Doesn't Have to Be Hard Selling

    Sit back. Enjoy your read. Nachos and drinks will be right over. Stay as long as you like. No tips required. Comments appreciated.

    Have a great weekend!

    –ME “Liz” Strauss

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