Do It Right, Do It Over In they army they have a saying, “Hurry up, and wait.†In business that same saying can be, “Hurry up and do it again.†In textbook publishing, we had our own … [Read more...]
Carnival of Extreme Customer Service Is On!
Looking for More Service in Your Live? Did my FedEX guy story get you thinking about great service . . . wishing we had more of it? Then head over to carnivale and check out how to get the customer … [Read more...]
Create a Powerful Core Community by Building a Brand Values Baseline – PART 1
(Updated in 2020) 10-Point Plan: Build a Brand Values Baseline PART 1 A Decision Model for All Any time we interact, we have a chance to build and strengthen relationships. When we strengthen … [Read more...]
Did You or Washington Build Your Business?
Unless you have been living under a rock in recent months, you have likely heard the argument coming out of 1600 Pennsylvania Avenue regarding your small business. It goes something like: “If youâve … [Read more...]
Don’t Hijack My Attention
WAYS TO LOSE READERS Going Shopping I’m walking down the sidewalk on a sunny day. I have a little time to look in the shop windows. I look in one and see something interesting. I go in, only to … [Read more...]
Google Page Ranks Underway
This Just In Duncan has announced at the Blog Herald that the Google Page Rank is underway. Why is page rank important to your blog and your business? Page rank is Google’s system for ranking pages … [Read more...]
Interview 10.1: Sebastian Prooth, Blogger, Podcaster, Film-maker
Seb Talks about What He’s Been Doing When Seb Prooth of Seb’s Random Thoughts and I first met, we had a comment conversation about a piece he wrote called, Blogger or Writer? Or Both? I enjoyed that … [Read more...]
Is There a Vote of Confidence for Small Businesses?
If you ask a lot of small business owners, theyâre worried right now. Whether it is higher costs for health insurance, higher taxes or the inability to hire more workers to meet demand, many small … [Read more...]
Joanna Young at SOBCon08
Joanna Young of Confident Writing (https://www.confidentwriting.com/) is a joy and a wonder. Here she is in Chicago at SOBCon08. Liz Strauss, Founder of SOBCon Community Specialist, Product and … [Read more...]
Leadership … It’s All in Your Head!
The theme of SOBCon this year, The New Leaderrship and Loyalty Businesss, has me thinking, why do we work so hard to do what we do? … and how much of our success and leadership is in how we see … [Read more...]
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