New Internet & MSM Page

April 25, 2006 by Liz

Internet & Mainstream Media

Every little while a story will appear in the Mainstream Media about the Internet or Blogging that calls out to me. It calls either because it’s being touted as one thing when it’s another, or because it tells a story that invites analysis of a kind that I enjoy. They stories have tended to build on each other over time.

Internet and WiFi

April 25 Do You Trust Congress and AT&T to Run the Internet?

April 24 Net Neutrality Is in Jeopardy

March 18 Saving the NetÃ¢â¬âDoc Searls & Walter Cronkite

March 03 WhoÃ¢â¬â¢s Reading Your Comments?

February 19 Chicago Goes Wi-Fi . . . What Does that Mean to Business?

Mainstream Media

April 22 If HeÃ¢â¬â¢s a Pulitzer Winner, Call Me a Citizen Journalist

April 09 The HeadlineÃ¢â¬â¢s NOT the Story

March 15 WhoÃ¢â¬â¢s a Citizen Journalist?

March 15 Financial Times Debate OnÃ¢â¬âShould Old Media Embrace New?

March 12 Edelman Aces PR, NY Times Fails Research

March10 Tom Glocer DonÃ¢â¬â¢t Spin Stories to My Friends

March 07 Looking in the Right Direction Ã¢â¬â The MSM IsnÃ¢â¬â¢t. Are You?

March 06 Why MSM Are Afraid of BlogsÃ¢â¬âand Should Be

Blogs

March 03 Blogs: The New Black in Corporate Communication

February 28 Blogs ArenÃ¢â¬â¢t Mini-Websites. TheyÃ¢â¬â¢re Powerful Tools

Do You Trust Congress and AT&T to Run the Internet?

April 25, 2006 by Liz

Look at Your Stats

How many of your readers own their own servers?

Where will your business be if the highway decides to bypass you?

It happened when the interstates were built.

If they repeal Net Neutrality, our blogs will be small towns way off the main interstate.

We’ll be back to one or two very expensive providers who offer us services we don’t need that do things we don’t like to get to product we don’t want.

–ME “Liz” Strauss

Net Neutrality Is in Jeopardy

If He’s a Pulitzer Winner, Call Me a Citizen Journalist

April 22, 2006 by Liz

Busted

In every Greek Tragedy, the protagonist has a tragic flaw that causes his downfall. I don’t see a protagonist here. I see someone who never outgrew schoolyard.

Last night the LA Times suspended a Pulitzer Prize winner’s blog for something he did that any 7-year-child knows isn’t right.

His name is Michael Hiltzik, and he lied by pretending to be someone else.

He’s a journalist, and he lied in print. He wrote comments under pseudonyms–nice ones on his own blog and not so nice ones on blogs that had content that disagreed with the content on his. [Read more…]

The Headline’s NOT the Story

April 9, 2006 by Liz

Newspapers Need to Change Metrics

For years, publishers have relied — often to their detriment — upon the metric of paid circulation. But circulation for the core product has been on a long, steady decline, causing some to suggest that print is on its way out.

The industry has touted the notion of readership — a metric that takes into account how many people read the paper whether they buy it or not — for years, but has often taken halfhearted steps toward giving it true legitimacy.

Then there’s the confounding, if promising, online angle. If you count Web traffic, newspapers are actually more popular than ever.
Jennifer Saba, associate editor, Editor and Publisher, Dispelling the Myth of Readership Decline

Surveys Say Move Online–Really?

I came across For Future Readers, Papers Should Look Online earlier this week. It was written by staff writer, Sara Kehaulani Goo, in the Washington Post. I read it and set it aside as not much, but it nagged at me. At first, I was puzzled. Why was the Washington Post writing about this? They were ahead of most at knowing where the readers are. This couldn’t be news to them or their readers. The piece itself didn’t offer much depth. It almost seemed to be filler.

The point of the article was that two surveys–one by the Newspaper Association of America and a second by marketing firm, Scarborough Research–point to the fact that 18-24 year-olds want news, but not newsprint. The point was supported by data and some compelling quotes. I’m guessing this one quote will be all over the Internet.

“People who are not necessarily engaged with the print product are increasingly using the newspaper Web site for news and information in their local market,” said Randy Bennett, senior vice president of audience and business development at the newspaper association. “Blogs, video and other multimedia content beyond what appears in the newspaper are all having an impact on usage of newspaper Web sites.”

Done But Not Over

This morning I decided to use the Washington Post article to inform an article I was writing on my personal business blog, Lizstrauss.com that came to be called WashingtonPost Now to Editor and Publisher Then. While I was doing further research, I found a more serious analysis of the newspaper readership issue written up last November by Jennifer Saba, associate editor of Editor and Publisher. Ms. Saba’s four page article not only cited and quoted the same sources, but laid out the challenges and the potential of what lies ahead for print newspapers. I finished my writing a short while ago, yet the Washington Post article was still in my head–puzzling me. I was done with what I had set out to do, but it seemed my job was not over yet.

The REAL Story

I went back to the Washingtonpost.com article one more time to figure out what it was that was bothering me. Then I found it. It was a quote. This quote I suspect everyone will overlook. It’s the only new information in the article. It says volumes about how the MSM looks at the Internet. This quote is the real story. How I wish Ms. Kehaulani Goo had started her article here.

“But if you continue to grow 30 percent or more a year, within five years, for example, online classified revenue will equal what you’ll get from your print model,” [John] Morton [newspaper analyst] said. “My concern is how newspaper managers treat this online profit. If they treat it as ‘found’ money and don’t use it to shore up the economic model of the declining newsprint model, it’s going to spell bad news for newsrooms.”

Do You Hear It?

Mr. Morton is worried that the newpaper managers won’t take the online readership and profits seriously. He understands that they need it to make the economics of a 21st-century newspaper work. Why wouldn’t managers see the way he does? Do they know something he doesn’t? Do they have their heads in the sand? Perhaps they are preparing to teach citizen readers too.

God bless the mainstream media! They are so generous.

And here I thought I was the nice one.

–ME “Liz” Strauss

Great Find: Top Ten Desktop Diversions of 2006

April 1, 2006 by Liz

What’s most interesting about this list is that sites once unknown outside of the blogosphere are included. Wouldn’t expect to find Technorati here. Would you?

Great Find: Top Ten Desktop Diversions by Liz Ryan of BusinessWeekonline
Type of Article: List of online sites, with commentary
Permalink: http://www.businessweek.com/careers/content/mar2006/ca20060327_414798.htm?campaign_id=nws_insdr_mar31&link_position=link18
Target Audience: Anyone looking for an online diversion from work

Content: Liz Ryan writes this list as a follow up to a piece BW did last year called Top Ten Time Wasters. ( I searched but couldn’t find us a link.) The premise here is to offer informational and interactive sites that provide a break and diversion from work. Included in this list are links to sites where you can

estimate the value of your home
send an email to a monk
make a map of any number of things
publish your ideas
check your popularity on the Internet
catch a flick
make fun of pop culture
get groceries
get the 30,000 foot view

My guess is that you will know 3-5 sites on this list already. I’d be interested, if the answer for you is less or more than that many. Certainly bloggers are more Internet aware than the average magazine reader, but this is BusinessWeekonline after all. To read the article, click the screenshot.

Top Ten Desktop Diversions, 2006 Screenshot Link

A year ago, the information flow was one way only–bloggers getting ideas from the mainstream media. Have they started getting ideas from us? I think we’re seeing a trend that is growing.

Technorati? Interesting. Really.

–ME “Liz” Strauss

The “Got Milk?” Man, Chartreuse, & Liz Singing in Harmony

March 29, 2006 by Liz

Where We Live and Breathe

Advertising has a responsibility to act like a thing that is going to be unavoidably in the environment, where we live and breathe. And we have a responsibility to make that work in such a way that it is welcomed and not scorned.

–Jeff Goodby, Goodby Silverstein & Partners, of “Got Milk?” fame as quoted in BusinessWeekonline, Advertising Advice from the “Got Milk” Man

When a guy knows what he’s talking about, almost everything he says is worth quoting. That’s how I felt reading BusinessWeekonline Managing Editor, David Kiley’s interview with Jeff Goodby, the guy behind such famous advertising as the “Got Milk?” slogan. I wished that Mr. Goodby was required reading for every designer that I ever met or would meet. But then all of the good ones already subscribe to what Jeff Goodby was saying.

Mr. Goodby was talking about how the audience gets to pick what’s good.

I suppose it’s crystal clear already that he and I agree completely, but that’s not what this article is about. This article is about a three-way conversation that’s been happening on three different subjects, in three different places, the same thing has been being said.

The “Got Milk?” Man, Chartreuse, and Liz

Jeff Goodby, Chartreuse, BETA, and Liz Strauss. What do we three have in common? A clear vision of how to reach and keep one. On three slightly different notes, we three each say things that sound a lot alike. Heck if we were on a street corner, we’d be doing some great harmony and collecting some serious cash.

Jeff Goodby said

Our job is to come up with more advertising that people actually seek out. It’s the same way with successful design. When you design something right, people don’t just accept it, they seek it out. And then they tell their friends about it or show it off.

Chartreuse said

Look at Overture (now Yahoo Search Marketing).

These are the most profitable advertising business models around, because consumers tell advertisers what theyÃ¢â¬â¢re looking for first, rather than advertisers telling consumers what they should buy and hoping for the best.

I said

Everett knew that being who you are is a bond with the community. It the basis on which all relationships are forged. Being any less and youÃ¢â¬â¢re only a bad facsimile of what you could be. Your personal brand can be the strongest advantage you bring to your business life.

Be brand YOU and youÃ¢â¬â¢re the only one. No one can compete with that.

Three separate takes on the same subject–Henry Ford you had a great idea, but your work is done. Rest in peace. The assembly line has lost its promise, and one-size-fits-all now fits no one.

Analysis–What Are We Saying?

Content is king, but the king reports to the Emperor. The Audience-Emperor knows damn well whether we’re wearing clothes and which designer made them too. We already decide what is relevant content to us and we tell advertisers by the way we use search engines. We already decide what ads work by the products we spend our money on. Jeff Goodby gets that, that’s why he respects us and voices a responsibility to keeping our environment filled with advertising we enjoy. He realizes he is one of us.

Advertising we seek out. There’s a concept–a simple wonder, a basic what if. The advertisers who get it will be the ones who are us, not the ones who think, “They versus us.”

Strategy–To Promote Your Business

None of us are partners in a fabulous San Francisco Advertising firm. Though I’d love to work for Mr. Goodby, I don’t suppose he’ll be offering me a job soon. I’m guessing you’re probably in the same place as I am. So how might we push this analysis into strategy for our brand and our businesses?

Be authentic, practical, and nice. Don’t promote your business on its glorious, high falutin’ intangible values. Do needs-benefits selling. Know me and what I need and show me how you provide it better, with more-invested, gentler service than the other guy ever could.
Make it fun to work with you. No matter what you’re involved in, it should be something that adds to the world of enjoyment. Fun is magnetic and always feels free. It’s hard enough to find these days. Jeff Goodby says it has to be simple and interesting to the consumer in the way the cowabduction spoof he did for Milk Producers was, if you want folks to seek it out. If you offer that kind of creativity to me, you can bet, I’ll not only seek it out, I’ll forgive the occasional slip.
Let me be who I am. Don’t try to change the way I do things. Trust that I know my needs better than you do. Show me how I can do what I already do more easily. That will win my loyalty. That will get me to talk about what a good relationship you have with your customers.
Let me be smarter than you are. and sweeter too. Chartreuse says, “Treat the smart girls like they are pretty and the pretty girls like they are smart.” Believe me, it works for boys too. That is the key to customer relationships and to building customer evangelists. That is the intangible value-added, making the customer the center of all you do.
Know the upside-down nature of the Internet. Understand that it will move out into the real-world environment, not the other way around. Make something so good that folks will seek you out to find it. We find what works well and stick with it. We will keep looking until the one worth sticking with is found.
Offer a product or a service that fills an actual need I have. I put this last on purpose. The changes in the world are happening so fast that needs are opening at an unprecedented rate of explosion. Some will close right back up again by getting filled or expiring. Think through the product or service you offer. Make certain it has staying power, be sure that I am willing and able to pay what it will cost you to make it available. Then add that you include the unique BIG IDEA of your brand so that I will only want YOU to do the work for me.

The power base has slowly shifted to the audience-consumer. A busines without customers is not a business. I have that tatooed where you cannot look.

More MSM Unhappiness

Until now control of the distribution channels and advertising markets, limited what the consumer could access, but with the WWW shopping mall, I can search the world over to find that little store that has the “just right” item I am looking for. I no longer need to settle for one-size fits all.

Chartreuse and I know this. We see it in our friends and ourselves. Smart advertisers, such as Jeff Goodby, are well aware of this too. Those who cannot see it–the telcos, Internet providers and the Mainstream Media–will fight to save the old world way of doing business. They want to keep those advertising dollars that Jeff Goodby sees turning into entertaining Internet websites that advertise as well as delight.

There is significant money involved and significant changes to life styles should Jeff Goodby’s vision of advertising–one that Chartreuse and I also see–become the future. Were I the Mainstream Media, I don’t think I would want to lose control.

Everyday the world gets smaller. At the moment, you and I get larger and more powerful. Some folks don’t like that idea.

Personally, I do.

It would be hard to break out into a chorus of “Blue Moon” under a streetlight in Chicago with Chartreuse and Jeff Goodby, if someone else were around telling us what to do.

–ME “Liz” Strauss