Here Everyone Gets It All!!
Will take a trip with me into ancient history?
I was in my early twenties. A friend, a young lady who was unique, beautiful and fun to be with, was insecure about her personal value. She couldn’t see why any guy might want to be with her. She had a string of bad relationships. She’d meet a guy and almost instantly sleep with him. The next day she’d call him a “boyfriend.”
I would watch it happen over and over. What she wanted was guys who’d get to know her. What she attracted was a huge following of guys who wanted to sleep with her. Some of those guys told me later that they didn’t even like her.
She was promiscuously giving away the wrong thing.
Is Your Brand Guilty of Promiscuous Giving
Now I go to events and trade shows and sometimes I see the business version of the same thing. Big brands and small companies not thinking through their “offers.” They put out samples that attract people people who want “free” rather than people who want a relationship with their brand and their products.
It may be easier to plan one giveaway for a population. But it’s not necessarily the best way to connect with people who want to “love” your brand. That single giveaway is likely to attract people who take anything free whether they need it, want it, or can use it in any meaningful way.
How many bags, water bottles, t-shirts, and hats end up left in hotel rooms because suitcases had no room when they were packed for leaving?
Here’s how to avoid promiscuously giving away the wrong things.
Don’t give everything to everybody. No one wants to marry the girl who sleeps with the entire football team. Have something for the people who are just meeting you. Have a second thing for the folks who’ve tried something in your product line and are beginning to like you. Have a third set for the folks who are madly in love with you.
How Might Brands Do that?
- The People Who Don’t Know You Ask them about what they love in their current favorite product. Invite them to be on an advisory board that will get special offers and invitations to meetups in their town. Recruit them as “nonusers” to review new products from your line — for internal publication only if they prefer. The best swag for this group might be an elegant portable screen cleaner kit that carries your logo or maybe that flash drive that is huge enough to back up an entire computer. Everyone can will use those and see your logo.
- The People Who Like You, But Aren’t Customers Introduce them to a service person on a first name basis. Take a hint from the car companies develop a serious test drive offer. Invite the folks who use your competitors to a demo to compare their product with yours. For those who attend extend a special limited price offer. Match them up with the machine that perfectly suits their use and needs. Invite them to test drive your machine for 30 days trial. Give them a price point that they can’t help to talk about. As a swag gift for their participation, give them that screen cleaner kit and add to that a portable power pack with adapters for every gadget in their repertoire. Who doesn’t need more power?
- Your Loyal Customers and Those Ready to Become One Have your database ready when they walk up and talk about the products they already own. Get to know their favorites and their wishes. These are the folks who should go home with the special new product that you’re just releasing. They’ll talk about it with their friends. It might even work to give them two or three coupons to pass on to folks they know would use your products and talk about them. Let your true friends decide who should be the ones to get the super swag. They’ll choose well for you and you’ll win their loyalty for it.
People get to know people and brands in small steps that break down boundaries and build relationships. If you overwhelm me with too much too fast, it’s hard to trust that you value what you give or that you value the relationship. I don’t want to you see me as the girl who sleeps with the whole football team and I don’t want to see you like that.
How might you step the swag you offer to meet the needs of your fans?
–ME “Liz” Strauss
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