Thank you, Kala

This morning, Kala left a comment to the post I wrote July 11 about Sprint/Nextel.

Hello. I read your blog and am very eager to assist you. I work for Sprint Nextel and would love the opportunity to resolve this matter for you. Please e-mail me with your contact information.

I sent her the emails I had received since I’d made that post public, and within minutes I had a phone call from her.

What a charming lady! She’s not only charming, she’s also in a position to change things. Kala fixed my problem in a few seconds and acknowledged that the system was broken.

How refreshing! I’ve met a telco representative who listens and she makes good things happen for customers. Her name is Kala.

Sprint/Nextel has no idea of her value to their brand.

Thank you, Kala, for your help. Thank you, too, for being a reader.

Smiles,
Liz