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Don’t Play Games with Your Online Reputation

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When you recently flipped the calendar over to a new year, what were some of your first thoughts?

Did you consider that checking out and potentially repairing your online reputation or that of your company would be top priorities in 2013? If so, do you know how to accomplish such a task?

For too many business owners, today’s Internet age can be both a boon and a bust. If it is the latter, the repercussions can be quite impactful.

Stop for a minute and review this last year, especially your interactions with both employees (where applicable) and customers. Did you have any run-ins with either? Is it possible they may have taken to the Internet to besmirch the reputation of you and/or your company? Has any of your personal information gotten online, now potentially putting you in a bad light with current and potential customers?

As you can see, there can be many bases to cover as a business owner. Most importantly, it just takes one slip up online for you and your business to suffer the consequences from.

With the New Year here, setting aside time to Google your name and that of your company just makes sense. In fact, it should be required as mandatory planning going forward from here on out.

When you research your name and your company’s, should you find negative comments related to one or both, there are some actions to take. They include:

* Decide how to manage problem – When you find negative online comments that can be cutting into your ability to do business, there are essentially two options, handle the matter yourself or seek outside help. For those who select the second option, know what you are getting in return for your money. There are various consultants and companies out there who will take the time to help in rebuilding your online reputation, but check them out first. Make sure the consultant or company has a proven track record, spells out all the details of what you will get for your money, and does not have any issues with groups such as the Better Business Bureau (BBB);

* Accentuate the positive – Whether you yourself or someone else takes on the challenge of improving your online reputation, be pro-active. T he reason you got into this situation in the first place is that negative details about you and/or your business rose up the search engine meter. As a result, consumers now may have a negative opinion of you or the company. In order to change that, you need to pump out things such as customer testimonials, blog posts, press releases, and anything else that speaks highly of you and the business. As you do that, the negative stuff will be relegated to a lower position on the search engines, meaning it will not be as easy to find;

* Clean up your act – Finally, make sure any personal data about you or your business is properly suited for the Internet. Keep in mind that there are people search databases out there that can tell the world an awful lot about you. Such material can provide individuals with things like your home address and phone number, court records, income and more. In order to get that information removed from sites such as Intelius, you need to deploy Intelius removal. By monitoring such information, you can make sure it does not show up on other venues, potentially putting you or your business in a bad position.

As you go forward in 2013, keep in mind the importance of monitoring and controlling your online information.

In the event you do not, your reputation could come out on the losing end in this game.

Photo credit: marketingpilgrim.com

About the Author: Dave Thomas covers small business topics for various websites.

Online Reputation: Fostering Relationships With Influential Bloggers

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Alex Summers

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Relationships with the Right Bloggers

A blogger can make or break your business. With a few strokes of a keyboard, a blogger can either catapult your brand into the worldwide realm or sink it into oblivion. Having a relationship with the right blogger is key to keeping your business at the forefront of the positive chatter on the Web.

While many people tout the many benefits of search engine optimization when it comes to Internet marketing, not as much is discussed about managing your online reputation. Monitoring what is said online about your company by bloggers, commenters and forum posters is critical to your business success. All it takes is one negative review from a blogger to send your company’s good name spiraling down the path of no return.

Information moves at the speed of light on the web. By the time an event has aired on network television, the top bloggers have already picked up the story, dissected it, given their personal take on it and opened it up to comments. These bloggers can be your best friends if you manage your resources well and develop a good rapport with the key players in the blogosphere.

Online Reputation: Fostering Relationships With Influential Bloggers

Linking up with the right bloggers is a bit of a challenge. As you can imagine, everyone wants to be friends with the tastemakers of the web. That automatically puts them at an advantage over the myriad of small businesses that want to take advantage of their popularity.

If your business offers a service or product that is complementary to their niche, offer to place their ads on your site for free.

Subscribe to their blogs and add them to your social media sites. The key here is to show them what you can do for them before you ask what they can do for you.

In order to stay in good graces with the bloggers, you must remain a credible resource. Keep your website updated with fresh and relevant content that is useful to your readers. Regularly update your photographs and provide links to related products, services or information. Offer a free e-book or newsletter that your readers will find helpful. Bear in mind that a blogger will only want to endorse your company if you are a genuinely helpful resource.

When you have developed a good working relationship with the key bloggers, work hard to maintain that relationship, even when you’re not looking for favors. By staying in their good graces, you will be in a better position to ask them to endorse your product or service when the time comes.

Sometimes you will receive a bad review on a blog, forum, or consumer website. There may be bad news surrounding your company or personal life. In instances like these, reputation management is key. The first step is to find out what is being said and take steps to mitigate it. If your product is being trashed by a disgruntled customer, handle that customer’s issue before they cause more damage. If it is a competitor, you may have to work harder to erase negative information about your brand online. A good reputation management company can handle these reputation challenges, and their team of experts will work tirelessly to restore your good name on the web.

Most influential bloggers are experts at reputation management — it’s integral to their influence. Most good reputation management companies have great relationships with influential bloggers for that reason.

The relationship between bloggers and businesses is a delicate balancing act of objectivity and loyalty. Your business will benefit greatly from a good working relationship with bloggers who can sing your company’s praises. Foster good relationships with key players and reap the benefits of free advertising. Maintain those relationships and you will find your company’s bottom line grow with each blog post.

How do you foster authentic relationships with influential bloggers?

Author’s Bio:
Alex is a blogger, freelance writer and recent college graduate. She currently performs market research for an online marketing firm when she is not contributing her own thoughts and observations to the online community.

Negative Reviews and Consumer Complaints: How Your Business Can Keep a Positive Image

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Rich Gorman

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How Your Business Can Keep a Positive Image

Business owners typically take a lot of pride in the goods and services they offer. Hearing a consumer offer positive feedback, then, is one of the best feelings a business owner can experience. By contrast, negative reviews and customer complaints tend to sting. They tend to hit where it hurts —- at the business owner’s own sense of pride and accomplishment.

Negative Reviews and Customer Complaints

Unfortunately, negative reviews and customer complaints don’t just hurt a business owner’s pride. They also hurt a business owner’s sales. That’s never been truer than it is today, in the Age of Google, Bing, and most importantly, perhaps Yelp.

The Trouble with Online Reviews

Yelp and consumer review sites like it have effectively become the new word of mouth. Study after study finds that consumers turn to these review sites before making big purchases, and that they trust the information they find there. What this means is that online reviews and consumer complaints can prove massively influential over consumer behavior — good news if your business’ reviews are excellent across the board, but bad news if they are not.

The trouble here is that no business owner can trust that his or her reviews will always be positive. A negative review or an online complaint can come from any number of sources, so simply ensuring that you offer excellent products and superior services is not enough. A bad review could be planted by a business rival, or even by a disgruntled ex-employee.

These reviews can be disastrous to any business. But the good news is, there are steps that you, as a business owner, can take to minimize their visibility and negate their effects.

Watch Out for Your Online Reputation

If your company has any kind of an online presence at all, then it has an online reputation. The question you need to answer is simply this: Is your online reputation a positive one or a negative one? If a consumer searches for your brand name, does that consumer find information about how wonderful your company is; or does the consumer find one-star reviews and customer complaints?

Knowing where your business stands is crucial. That’s why it’s important to search for your brand name on a regular basis. There are a couple of professional tips that will make this a little more efficient:

  1. Set up Google and Yahoo alerts, which will let you know when any new online listings appear. This will help ensure that you have up-to-date information delivered directly to your inbox.
  2. Log out of Google before you search for yourself. Google, after all, offers personalized search results. If it knows that you own the business, it may try to protect your feelings, and hide the negative stuff that’s out there. Logging out ensures that your data is more objective.

Protect Yourself from Defamation

The next step is to build a strong, defensive wall — enhancing your brand and keeping your company insulated against negative reviews. The underlying concept here is that you cannot stop bad reviews from being written, but you can keep them from being seen. If the first page of Google is filled with positive information about your brand, then the negative stuff will be relegated to page 2 or 3, where it will do little or no damage to your brand’s online reputation.

Protecting yourself starts with registering for exact-match domain names, which will rank well on Google, Yahoo, and Bing. For instance, if your company is called Braverman Industries, make sure that you’re the owner not just of bravermanindustries.com, but also .org and .net. These sites will help you fill out that first page of search results. Signing up for exact-match account names, on Facebook and Twitter and Pinterest, is also helpful.

Merely registering for these accounts is not enough. You also need to be proactive in building your brand, by using these domains and social media accounts to publish positive, brand-enhancing content. The more content you’re able to publish, the better insulated you will be against the threat of damaging online reviews.

Reviews Happen

Of course, there is no way to absolutely guarantee that negative reviews and customer complaints won’t happen, or that they won’t breach your defensive wall. The question, then, is how you, as a business owner, can respond. If the review is a positive one, of course, or even if it offers genuinely constructive feedback, then it’s important to simply be nice, grateful, and prompt with your response.

And when the review is flat-out negative, to the extent of being unreasonable or even defamatory? Don’t respond at all. Any response is only going to serve to lend that review search engine traction, which means more consumers will see it and you’ll have an even tougher time suppressing it. Avoid the response, and simply double down on your efforts at brand enhancement and Google insulation.

Author’s Bio:
Rich Gorman is a serial internet entrepreneur with an extensive background in direct marketing, affiliate marketing, and online reputation management. In addition, Rich manages the Direct Response industry’s official blog where he shares his thoughts on Direct Response Marketing. Currently, Rich leads the team at reputationchanger.com

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