trust Archives - Page 4 of 4

Ever Been in a Community on the Same Frequency?

May 11, 2009 by Liz Leave a Comment

My SOBCon09 ROI

Long before there was a SOBCon, I fell in love with a character in a book Radical Edge by Steve Farber.The character was so humanly written, the first question I asked Steve when I met him was whether Agnes is a real person. He said, “No,” and looked off at a vision. To this day, I’m thinking he got off on a technicality. Not important. What matters is her message. Here’s a dialogue between the character Agnes and Steve (also a character in the story.)

“I don’t know how much of that I could have accomplished if I hadn’t found my frequency.”

Steve questioned the idea, “Human beings are more complicated than than that.”

He got this answer.

“Yes they are, But it’s not about finding your frequency by ruling out everything else; on the contrary, it’s about finding the frequency that includes all those other important values and ideals. The very act of trying to wrap it all up is what’s really important, because in order to do so, you have . . . define them, think them through, understand them to their core, and evaluate your life against each one.”

A bit of challenge to say the least. Every year SOBCon brings that conversation back to me.

A Community on the Same Frequency?

Putting on an event that is not the usual has its downside. How do you explain to sponsors, speakers, attendees what they’ve never experienced? Ever tried to explain Cirq du Soleil to someone who doesn’t know it? I have such respect for the street team who first launched it.

Words alone aren’t adequate. Images are ambiguous. Even the passionate vision of an evangelist drawing details and answering questions is only a promise of a future reality. I can talk about what happens. I can talk about the value propositions and the offers. But until people experience it, I have to believe that a big part of their investment is trust.

In business you can contract schedule and budget. You can write specs and standards, but you can’t define human experience. The quality of experience is a function of how people invest their time, energy, and trust. I saw trust in every step of SOBCon

Trust with the planning. I trust myself. I trust my integrity. I trust my advisors who get relentless phone calls about the content ideas that change, evolve, grow, mutate like living organisms. I trust their honesty, patience, and good will for the conference.
Trust in my partner. Trust in Terry means I never think about whether he’s there to support me, whether I’ll need to defend my ideas. I trust that he’ll tell me when I’m off my rocker. I trust that he’ll be there in the dark of night when everyone else is sleeping.

Trust in the folks who offer the time to the project. It’s more than delegation when your house payment counts on it. It’s more than getting help when your name is on the letterhead. Trust is a big word when it’s possible that people could be making more work not less. It’s even bigger when some volunteers disappear or soon show they want the benefits of participating without much investment.

The mutual trust with the sponsors, speakers, and attendees. We all trusted that we all would deliver.

Trust that serious work can be fun. Being in a room where we can finally ask unabashed questions and get solid answers … or create new solutions is invigorativing and reminds us that we can do things we forgot we knew how. Our minds release different chemicals when we play with ideas.

Trust in ourselves. Letting go, asking unabashed questions to get solid answers … and creating new solutions … is invigorativing. How cool is it to be reminded that we can do things we forgot we knew how.

SOBCon runs on trust and produces actionable ideas.

It was 130 people all set on learning this new world of ours, all set on helping each other out. That kind of energy is electric, spontaenous, and self-generating. In a high trust environment, we talk and think faster and laugh more. The ideas come at the speed of the Internet with humanity and just don’t stop.

Trust doesn’t rule out everything else. It wraps up the other values … competence, integrity, generosity, comaradeship, and so many others. But trust is the fuel and the frequency of SOBCon.

Ever been part of a community on the same frequency?

–ME “Liz” Strauss
Work with Liz!!

Buy the ebook and learn about the art of conversation.

Bring Wine to the Picnic

April 21, 2009 by SOBCon Authors Leave a Comment

Another brilliant observation from Chris Brogan:

Conn Fishburn from Yahoo gave me a great analogy for thinking about social media marketing when we spoke at IBM’s Research Headquarters in New York last year. He said, “Bring wine to the picnic.” In this case, Conn was talking about the idea that if you show up and try to market, people will be frustrated and will shut you out. Instead, if you bring something of value to people, they’ll be more likely to accept you…

Bring Wine to the Picnic

At this picnic called social media, what people seem to want the most is information they can use. The information might be entertaining, might help them with their job, might do something to give them a sense of value. Whatever the case, in the social space, people consider the sharing of information to be one form of ready relationship currency. Let’s talk about others.

10 Ways to Build Relationships Before You Ask for Anything

1. Comment on and reply to other people’s observations, posts, and ideas. (Sometimes, just retweeting someone’s status message in Twitter is a gesture that matters to people.)
2. Share good information freely, such as pointing to great blog posts or articles.
3. Make virtual introductions when you see obvious like-minded people who could do to know each other.
4. Create useful media like blog posts or ebooks or videos that help people.
5. Find mutual interest points and talk about them. (Bonus points to you if they’re off-topic from your business needs, like talking about the Red Sox or Barbecue.)

The Building Blocks of Successful Interaction

April 20, 2009 by SOBCon Authors Leave a Comment

I just wanted to share this with you:

Charlie Grantham and Jim Ware, writing at The Future of Work, share some thought on the building blocks of interpersonal interaction:

In our experience effective communication is made up of three basic qualities: trust, connectedness; and relatedness.

Trust is the most basic quality.

Trust is an emotional thing. It comes when we share values with others and we can therefore expect them to behave in predictable ways. We trust people when we believe they will act in our best interests even though we aren’t there. And without trust true interaction and communication just isn’t possible. Trusting relationships are not based on power, or on status or one-up-manship.

Connectedness and Relatedness

Connectedness is a necessary but not sufficient condition of interaction. Simply put, it means there is a common basis for communication. Both parties are concerned about, interested in, or attracted to a similar issue, which then provides a basis for communicating. However, they must also relate to that issue. That is, they share a common belief, or a value around that issue. Note the difference. Take politics for example (or not take it, whatever). You can be connected with someone because you are both interested in the outcome of an election—but at the same time not be emotionally related (or even opposed to each other) because you have different philosophical positions. You can take that to the bank. If you are connected with someone, but not related, your communication isn’t going to go very far! Test that perspective with Uncle Barney.

Personal Identity: Fear of Imposing or Fear of Beholding?

December 21, 2007 by Liz Leave a Comment

Asking for Help

I’m looking at myself and looking my business.
I’m looking at what I have done well in the past.

I’ve been reading recently fabulous articles for big and small business folks. The great ones say to . . . be prepared, be ready, and get in the habit of asking for help at every step. For years, they’ve even given advice on how to ask. So have I. So have my friends and colleagues.

the big things they say are “Don’t be afraid to ask.” and “Think about what you hear.”

Just the other night the wisest and best-suited business advisor I know said to me, “I want to help you. How can I help?”

I sit here with the questions, and they seem too much and too many to ask.

Here I am trusting the world with my thoughts . . . and I can’t ask a simple question, not even the first one. Well I guess the first is the hardest.

Where does this issue of trust come from?

Is it a fear of imposing or a fear of beholding?

I know which it is in my case. Note my comment below.

Do you know which it is when you want to ask for help, but don’t?

Thank you,

Personal Identity: Trust

August 16, 2007 by Liz 42 Comments

trust.

My father used to say, “Trust nobody.”

I would answer, “Daddy, that would mean I couldn’t trust you.”

His reply would be. “Yes, I know.”

I knew that wasn’t true. Still I could trust him, and I could trust what he said too.

The irony of the conversation of my dad with his little girl is that trust isn’t found in words. Trust is a way of living. It’s written in who we are.

My father was right. He taught me that no one can tell of trust. One has to live it, give it, and aspire to be trustworthy. Trust is character.

I hear us talking about trust. I heard you say it just this week. trust We talk about who we trust, whether we can trust, the need for transparency to trust each other.

When the world got crowded did our trust get crowded out of it?

Every small child is trustworthy. I trust in humanity.

Trust. I have plenty.

I have plenty because without it . . .

I can’t smile or write. I can’t be brave or vulnerable.

Take my trust. Take all you need.

Because without it . . . I can’t breathe.

How do you find the trust you need?

–ME “Liz” Strauss
Check out the Work with Liz!! page in the sidebar.