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Dear Niall Kennedy and David Sifry at Technorati

January 29, 2006 by Liz Leave a Comment

Dear Niall and David,

You’re both great guys and have only been polite and kind to me. I appreciate the help you’ve given me in the past, and hope you’ll read with the good faith that’s wrapped around it.

I started writing Technorati in August of 2005. It is now almost the end of January of 2006. The original issue has never been resolved. It involved the fact that Technorati wasn’t accurately tracking links to my account and that the count kept getting stuck and links kept getting missed.

Support answered with the usual form emails. Did you know they never get back like they say they will?

Both of you answered with personal emails. They were nice. They also made some movement forward. Nice gestures. Partial fixes. Band-aids as they say.

When I said, “Hey wait! Don’t run away, are you . . .” You were already gone.

I was polite. I was patient. I only wrote every 2-3. It’s my nature to figure people are busy that they have other things to attend to. I know I often do.

Finally, I just asked for an email saying you weren’t going to do anything. I got no answer.

Here’s a screen shot. Please note I post everyday. I also hand ping you.

Technorati ping form

Here’s another screen shot. Please note that Successful Blog had over 180 links and Letting me be had over 175 twice in the past. Then they got put back for no apparent reason. New valid links came. They went up again.

Technorati Account

Would you please give Letting me be . . . the link from problogger from last September and the new one from skippy the bush kangaroo from two weeks ago? I know other bloggers have had this problem.

I blogged twice today about Newsweek in Successful Blog. That was hours ago–trackbacked Newsweek and pinged you. It doesn’t show.

Isn’t 5 Months Patience Enough?

There it is out in the open. Obviously, there must be something I don’t get. Somewhere, somehow, this little kid from the small town has broken some unstated rule. Just what is it that I’m doing wrong? How do I get the superglue off my account once and for all?

Sometimes to be successful, you have to stand up and say something out loud.

Sincerely,
ME “Liz” Strauss

PS. Everyone says I’m the nice one.

Related articles:
Janice Myint at Technorati Is in Customer Support
Janice Myint, It didn’t Work Right
Thanks Janice. Keep Going! We’re with You!

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Filed Under: Business Life, Links, Successful Blog, Tech/Stats Tagged With: bc, David_Sifry, Niall_Kennedy, Technorati

Comments

  1. ME Strauss says

    January 29, 2006 at 12:24 PM

    Another country heard from.

    Reply
  2. Cas says

    January 29, 2006 at 2:11 PM

    I had a huge comment all written, but then I deleted it because I realised I was just being all ranty and echoing what you’d said much more calmly Liz.
    Just chalk me up as one more (UK-based-)blogger who’s not very happy with Technorati. I have no idea why it does what it does – or why it seems to be picking on us SOB’s! I want Technorati to love me. It just doesn’t.

    Reply
  3. Mike says

    January 29, 2006 at 2:19 PM

    I’ve tried for months, as in multiple emails during that time, just to get them to tell me why 6 out of the top 10 blogs for the term ‘ golf ‘ are not about golf and why they won’t fix this.

    It’s not fair to those that go there to find golf blogs and it’s not fair to golf bloggers, that people with a gazillion links can just pick a term that has nothing to do with the content of their blog.

    At least they emailed you, for all the good it did.

    Surely they cannnot even try to keep up with the deluge of pings, blogs, etc.

    They weren’t prepared for the massive growth of their service.

    I’m sure they’re trying hard, but winning this fight, for them, will take a miracle.

    Good luck to them and us.

    Reply
  4. ME Strauss says

    January 29, 2006 at 4:14 PM

    Hi Cas,
    Thanks for the comment. I kept hearing people saying things and saying that they’d wait and see. I thought I’d waited long enough.
    Liz

    Reply
  5. ME Strauss says

    January 29, 2006 at 4:16 PM

    Mike,
    What a good point that is. After all their Blog Finder is in Beta and they’ve asked continually for feedback about it.

    I agree that they have a lot to keep track of, but I guess what finally turned the key for me was when I wrote to say “If you’re not going to do anything just say so.” I got no reply to that.
    Liz

    Reply
  6. Mike says

    January 29, 2006 at 4:30 PM

    Maybe that’s how they say so 😉

    Can you imagine the amount of email they must get ?

    I had 38 spam comments on 1 of 14 blogs, so far today and that really pissed me off. Imagine the thousands uopn thousands of emails they must get.

    Not condoning poor service or service that hasn’t hit it’s stride yet, but some of the elements of online businesess are really overwhelming, at times, when companies are a bigger hit than they were ready for.

    I’m sure they had no idea that blogs would go exponential, when they came up with their idea.

    Reply
  7. ME Strauss says

    January 29, 2006 at 4:39 PM

    Yeah Mike,
    I hear you. I do. I have lots of room for there workload and for how much work they have to do.

    Their support tickets probably shouldn’t say “if you don’t hear from us in a few days please write us again,” because I’ve never heard from them in a few days once–even when I wrote them again.

    When I did the legwork myself and actually listed the links that were missing only post links and blogrolls (no comment links), I got a few put in and a comment that said “there’s a legit one we missed.” And it never got put in. 🙂

    And that darn problogger.net link is as valid as can be–I have no idea why they won’t just code it in just to shut me up. 😉

    It’s now nearing 12 hours and my links to the Newsweek articles still don’t show.

    Liz

    Reply
  8. Darren says

    January 29, 2006 at 6:00 PM

    I feel your pain. ProBlogger has apparently not been update for 222 days. In fact they only seem to be indexing 1 of my blogs and ironically it’s the blog that I update the least.

    Seems to me as though something is broken over there and they don’t know how to fix it or are just so overworked that they are finding it harder and harder to keep things up to date.

    Wierd thing is that they keep releasing updates and tweaks to their features – all good stuff but if they can’t index blogs then I’d wonder if maybe they should be focussing upon getting the basics right a little more.

    Reply
  9. ME Strauss says

    January 29, 2006 at 6:04 PM

    Hi Darren,
    Thanks for stopping by. Seems a shame that they just won’t admit what everyone out here seems to know is going on. I waited 5 months to say it out loud to give them a chance to come clean with the goods.

    I know that they’re pedaling as fast as they can, but that’s how big companies in the US go down. They fall in love with the bells and whistles and lose track of their customers . . . Then little companies come along and serve their customers just fine.

    That link I’m talking about is back from the Blog Crushes . . .

    smiles,
    Liz

    Reply
  10. Martin says

    January 29, 2006 at 8:11 PM

    Hey Liz,

    At least you have your blog in Technorati – I’m still trying to claim my latest blog – it’s gets a bit tiring after an hour or so of “Please wait while we check your site for Technorati goodness.”

    I’ve noticed that with Technorati it’s really a hit-or-miss affair with being updated and listed – some posts I’ve seen get updated within minutes and others just never appear.

    I’d rather Technorati strip away all their extras and focus solely on indexing blog posts – get that right first and then start throwing in the bells and whistles.

    I really wonder if Technorati needs to be handed off to a big player with the resources to get it right.

    Reply
  11. ME Strauss says

    January 29, 2006 at 8:36 PM

    Hi Martin,
    A lot of people seem to be doing a lot of wondering about what can be done to get things right. 🙂

    At least I know now why they ignored me–everyone else was also in line. Problogger hasn’t been updated for 222 days.

    We have this thing in US business we concentrate on what people are looking at. Maybe if we can get everyone looking at the link counts and the claim process then they will too and straighten it out.
    Liz

    Reply
  12. Martin says

    January 29, 2006 at 9:28 PM

    Well, I think if Technorati don’t already know that many are looking then they’re in trouble.

    Well, if they’re screwing around with ProB then us little SOBs haven’t got a chance.

    Reply
  13. ME Strauss says

    January 29, 2006 at 9:52 PM

    Hey Martin,
    How many SOBs do you think it takes to make one Problogger? 🙂
    Liz

    Reply
  14. Martin says

    January 29, 2006 at 10:19 PM

    Well, seeing that you gotta be one big SOB to be a ProBlogger, my guess is many, many SOBs 😉

    (for the uninitiated, a SOB is a Successful and Outstanding Blogger … what did you really think it stood for 😉 )

    Reply
  15. ME Strauss says

    January 29, 2006 at 10:26 PM

    Hey have a drink, Martin,
    How’s this for one,
    All Probloggers are SOBs, but not all SOBs are Probloggers. 🙂 😉
    Liz

    Reply
  16. Martin says

    January 29, 2006 at 10:34 PM

    damn you’re good, Liz … I think you’ve hit it on the head there

    Can we get t-shirts printed up with:

    “All Probloggers are SOBs, but not all SOBs are Probloggers” on the back would be your SOB button of course.

    Reply
  17. ME Strauss says

    January 29, 2006 at 10:38 PM

    Well, Martin,
    I think we’ll have to get King Mike’s vote on this.
    You know he talked me out of the last t-shirts.
    Maybe this time we should try varsity jackets with SOB logos.

    Liz

    Reply
  18. Dave says

    January 30, 2006 at 2:31 PM

    With you on this one Liz, we are having the exact same problems… and yeah you are the nice one 😉

    Reply
  19. ME Strauss says

    January 30, 2006 at 2:34 PM

    Hi Dave,
    Thanks for the support. It’s not that it makes a difference when I buy a cup of coffee or anything. It’s just that I like to see how the blog is doing and I like thing that work well. 🙂

    Thanks too for the compliment. I appreciate that. BIG CHESHIRE CAT GRIN
    The feeling goes both ways you know.
    Liz

    Reply

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