What Is Trust?
Trust is a very big word. I talk a lot about being authentic online because we can’t see the person on the other side of the screen. Truth is we can’t see what other folks are thinking even when they’re standing right before us. I’ve spent a lot of time thinking about trust, writing about it.
Three years ago, when I was sick and couldn’t do everything for myself, I had to trust that the people who offered really wanted to help. It was trust that they would hold me in the same place with the same affection had I not asked. I had to trust that their help wouldn’t lead them to think less of me.
I choose with care, asked with care, and cared about the people I chose.
The help I received showed itself in ways I will never forget. I had forgotten that trust is a powerful relationship builder. Those old and new friends not only showed up, but came as if my request for a hand was a gift to them.
And because I choose to trust with care in my life. I could trust without fear.
How Trust Raises the Bar
Trust in business works the same. When we worry about who will speak for us, it’s a moment of trust. Whether it’s at a conference booth, in an email, or on a social networking site, we just need people we trust. Employees, vendors, partners, customers — the question isn’t about controlling their words. It’s about choosing people who share our values, because shared values build trust. Choose people you trust to build your business.
If we choose the people we hire with care, assign them to work they care about, and care about them and the work they do, we find out that the trust goes both ways. We don’t have to fear how they’ll respond when the going gets tough. When we take time to answer questions, listen, engage, build relationships by aligning our values and goals, trust occurs in both directions. Build trust relationships and your policy documents won’t have to weigh tons, because …
Trust raises the bar for all of us.
How do you recognize people you trust?
–ME “Liz” Strauss