Successful Blog

Feeling a Customer’s First Response

by

An Opportunity

A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that initial response that occurs without thinking. I’ve made habit of looking for such responses as I move through my life.

Information has no positive or negative value until I respond to it.

This morning I encountered information that you might use in the same way. Ready?

Today the top two blogs in the Technorati 100 are not in English.

Top Three Blogs

  • 新浪å?šå®¢é¦–页
  • è€?å¾? å¾?é?™è•¾ 新浪 BLOG
  • Boing Boing

Did the emotional response come before the thinking response? How does that change how you might communicate with customers? . . . the BIG IDEA of your brand? . . . your way of promotion? . . . words you choose? . . . images you use?

–ME “Liz” Strauss

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SUCCESSFUL SERIES — All of the articles in the Customer Think Series can be found here.