107. From Ma. Merdekah Ybanez-Delid
Blog Title CustServ
Blog URL: http://custserv.gbwatch.com/
Blog Tagline: Customer Relations – The New Competitive Advantage
What makes the blog worth visiting?
I believe that “effective and ineffective service is a matter of sensitivity, sincerity, attitude, and human relations skillsââ¬âall of which can be learned.” At CustServ, we’ll be learning all these and more… together.
Blogging advice or a short bloggy quote:
I learned about service while blogging, too. Every day, I strive to post good, useful information for my readers. Their satisfaction, fulfillment is always at the back of my head. When I get comments asking for help, I would promptly extend help. I build a community, and eventually I share meaninful relationships with my readers. These are the basic principles of customer service, and the driving force of blogging, aren’t they?
Lately, I felt grateful and flattered by Becky Carroll of Customers Rock! for quoting me:
“The relationship that is formed when marketing and customer service meet is like saying that you’re making good on your promises.”
Link: http://customersrock.wordpress.com/2008/07/15/who-speaks-louder-marketing-or-customer-service/
