Is your business telephone system helping you to grow?
It’s easy to overlook your business phone system and just use whatever is available, but in fact choosing the right phone system can provide your business with a valuable boost.
Picking the right telephone system is a crucial choice for your business and can help determine your success. Your business phone system can make it easier for your customers to reach you, and for your team to collaborate with each other.
The result is enhanced customer service, and better teamwork, two elements which are vital to the success of your business.
Helping Your Customers to Reach You
The right business phone system can make a noticeable difference to the quality of your customer service.
Whether they call or text, email or leave a message on your social media profiles, your customers are looking for a quick and helpful response. The right telephone system can help you give them just that.
VoIP (voice over internet protocol) phone systems often offer feature-rich solutions which you can make the most of to boost your customer service.
VoIP allows you to stay in touch wherever you are by forwarding calls to your mobile device, cutting down the amount of times your customers will have to hear “I’m sorry, I’m not at my desk right now”.
With features such as find me and follow me, you can set up calling sequences for yourself and your team that will call different numbers in sequence.
The right system can do more than just find you, however.
You can make use of auto attendants to help your customers reach the right person, or us alert features that will let you know via email when you have a new voice mail (some will even transcribe the voice mail for you).
Choosing a phone system with the right features means your customers will benefit from customer service that makes it easy for them to get in touch with you and get a response.
Keeping Your Team Connected
As the following article looks at, the same features that make the right phone systems for businesses a boon for your customer service can also help your team to stay connected, and can even help boost their performance.
As well as the features outlined above, your team can make use of VoIP phones to make conference calls or even use instant messaging apps.
Whether collaborating with a colleague in an office several hundred miles away or updating your team with vital information while you’re out and about, the right phone system makes it easier to keep in touch.
Some business phone systems can even be used to help with training. They include features that allow managers to listen to customer service calls, join in on the call if needed, or talk to their employee without the customer hearing.
Your choice of phone system can facilitate more efficient teamwork, cut down on games of “telephone tag” when employees need to get in touch with one another, and help to provide training and support for employees who take customer calls.
It’s clear that your choice of phone system can make a big impact on how you run your business and how you connect with your customers.
By choosing a system with features that you know you can make good use of, your team will able to work together more effectively, and your customers will enjoy better customer service.
That means a business that runs more smoothly, and happy customers who will return to do business with you again.
Photo credit: Image courtesy of Stuart Miles at FreeDigitalPhotos.net
About the Author: Tristan Anwyn writes on a wide variety of topics, including branding, inbound marketing, business telephone systems and how to use social media to drive sales.