Successful Blog

  • Home
  • Community
  • About
  • Author Guidelines
  • Liz’s Book
  • Stay Tuned

5 Benefits of Using Chatbots for Business

June 25, 2020 by Guest Author Leave a Comment

By Kayla Matthews

If you want to stay ahead in today’s business world, you need to leverage technology. AI is one of the most promising aspects of technology today, and chatbots are an excellent way to use it. Chatbots for business is a growing field and one you should consider looking into.

The word “chatbot” may make you think of the robotic, monotone voices you’ve heard on calls in the past. Today’s bots are far superior, though, and are a handy resource for any company. Here are just five of the ways you can benefit from a chatbot for your business.

1. Increased Profits

Traditionally, you’d answer customer questions with an employee, either a dedicated customer relations agent or whoever’s free. This model can end up being costly, though. You may not be able to afford a dedicated service agent, and answering questions can distract employees from their regular work.

If you automate the relations process with a chatbot, you avoid these expenses. Chatbots don’t need a salary, and you allow your employees to focus on their other tasks, accomplishing more at once. Some researchers even suggest that chatbots will save businesses $8 billion a year by 2022.

2. Unlimited Availability

Chatbots are also available at any time on any day. You can only work for so long, but you never know when your customers may have questions. With a chatbot, you can help them get the answers they need whenever they need them.

Even during regular business hours, traditional customer service systems can have trouble keeping up. If you have more callers than you have service reps, you may have to put people on hold. Chatbots, on the other hand, can talk to multiple people at once, so everyone gets immediate service.

3. Versatile Customer Service

When you use a chatbot for your business, you also create a more versatile customer service platform. For example, 64% of consumers prefer texting over calling, so you want to provide the same experience across both. Since the same chatbot system can handle both calls and texts, it can deliver consistent service for all customers.

Chatbots also allow for multilingual support. Finding an employee who’s fluent in many languages is challenging, but finding a robot that is isn’t. That way, you can help your customers no matter what their needs are.

4. Fast Responses

Your consumer base may be just as busy as you are. They want information as fast as they can get it, but traditional customer service systems can be slow. Since AI works so much faster than people, chatbots can offer almost instant responses.

There are many reasons why a human employee may be slow to answer a customer. They could have to think about the answer, think about how they’d phrase something or they could be distracted. Chatbots don’t experience any of those pauses, so they can work faster.

5. Fewer Errors

Another benefit of chatbots for businesses is that they reduce the risk of human error. If your employees are tired, distracted or have a momentary lapse of judgment, they could accidentally tell a customer incorrect information. Chatbots don’t have this problem.

Chatbots don’t forget anything, and they don’t get distracted. They will almost always give the right answers. That kind of reliability is hard to ignore as a business.

AI Will Drive Tomorrow’s Business World

The potential of chatbots for business is substantial, and it’s growing as the technology gets better. If you want to improve your customer service, you should consider investing in chatbots. Not only will it help your customer more, but it’ll save you time and money.

AI applications are driving industry, and will likely shape the business of tomorrow. Resources like chatbots will become standard practice before long, and you can see that trend is already starting to take place. If you want to move your business into the future, consider chatbots.

 

About the Author: Kayla Matthews writes about communication and workplace productivity on her blog, Productivity Theory. Her work has also appeared on Talent Culture, MakeUseOf, The Muse and Fast Company.

Photo by Priscilla Du Preez on Unsplash

Print Friendly, PDF & Email

Filed Under: Tools Tagged With: live chat

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recently Updated Posts

How to Build up Your Career by Showing Off Your Uniqueness

How to Build up Your Career by Showing Off Your Uniqueness

How to Know if Your Marketing Strategy is Working

How to Know if Your Marketing Strategy is Working

3 strategies for achieving business growth

Three Strategies for Achieving Business Growth

Build a foundation that will grow with you

Build a Foundation that Will Grow with You

Should Computers Have Warning Labels – The Disgraceful State Of Computer Safety

Why Your Company Is Chasing Too Many Bad Sales Leads

Why Your Company Is Chasing Too Many Bad Sales Leads



From Liz Strauss & GeniusShared Press

  • What IS an SOB?!
  • SOB A-Z Directory
  • Letting Liz Be

© 2022 ME Strauss & GeniusShared