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Saying No With Authenticity … When No Becomes Yes Unexpectedly

July 1, 2009 by Liz

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Don’t Agree to What You Can’t Do

On Monday while waiting at DFW, I got a back channel message from @LisaDJenkins saying that a friend and potential client had asked for social media help in an area that “wasn’t her thing.” The message said, “Could I recommend you?” I checked it over, saw a nice fit, and said yes.

A relationship started … I haven’t met the client yet, but I’ve gotten to know Lisa pretty well. I wanted to know more about her and what she was doing. Her follow up email and the recommendation she sent her friend were well-written and compelling. A good turn on her part become more than that. Lisa tells the story better than I do.

On the other hand, once I had a conversation with a potential client that became a negotiation via email. We discussed a project in detail. It was a blast talking to him about the project. The conversation was more than worth looking forward to, but as he told me about his expectations, the more I felt I was unable to gather the resources I’d need to do the work to my satisfaction.

It was a sad moment for me. The project had sounded exciting. I’d enjoyed beginning a relationship that was authentic, filled with fun, and an example of with great communication.

I didn’t stay sad very long.

He must have felt the same values. When I declined, that potential client shifted the topic to other projects on which we might work together.

There is a lesson here. It’s one I like believing in.

Ever had a no become a yes like these?

–ME “Liz” Strauss
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Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, business-relationships, LinkedIn

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