I’m pleased to announce that this week while I’m in the UK,
Phil and Diego will be hosting
Tuesday Open Comments
Come Ask Them Questions!!
Minute Fix and Diego Orjuela
Guest interview by Phil Gerbyshak
Recently I had the opportunity to spend a few minutes chatting with my friend Diego Orjuela, founder and CEO of what will hopefully the world’s greatest tech support company, MinuteFix. Full disclosure: I got to know Diego at the 2007 Successful and Outstanding Blogger Conference, and have been working with him at MinuteFix since December of 2007 as the Customer Experience Officer.
I wanted to share this interview with the audience here at Successful Blog because a service like this can really help you out if you’re in a pinch working at your home office and you need tech support. If you don’t want to pay $50 or more to take your computer into your local computer shop, give MinuteFix a shot.
Without further ado…
Tech support from MinuteFix
An interview with Phil Gerbyshak and Diego Orjuela
Phil Gerbyshak: So tell me Diego, what is MinuteFix?
Diego Orjuela: MinuteFix is the first provider of tech support that is powered by a community of experts. Think of it like a Geek Squad combined with the power of a community model like Wikipedia or eBay. Customers can get help for any computer problem, no matter how big or small, 24 hours per day, 7 days a week. The service is very affordable, at only $0.99 per minute. It doesn’t matter what the problem is, our certified community technicians will do
their best to fix it. And, if we don’t fix your problem, the session is free.
PG: Wow, why didn’t I think of that? Seems like it could be very useful for anyone working at home or with a limited budget.
DO: Absolutely! Imagine you are at your computer and you are having trouble with a
simple task like downloading an image from the Internet. MinuteFix can help you complete such a simple task in a few minutes, which otherwise might have taken you an hour to figure out on your own, all the way to more complex issues like virus or security problems. One customer last week lost her entire iTunes music library. We were able to help her recover it, and get her on her way, saving her tons of lost time and money.
PG: I hear you guys are very big on customer service. Why is that so important to you?
DO: Well, we are a company built by a passionate community of technicians who love what they do. With tech support from MinuteFix, we empower technology experts to work from home, at the hours they choose. Because they do what we love, we can offer a superior service. We deeply believe that technology should help us to interact seamlessly with the people we care about, produce tremendous results while making us more productive – and not get in the way in the process. We are your friend, and maybe even our neighbor, so we want to treat you as that. All Certified MinuteFix Technicians are thoroughly screened and tested, and must pass a customer service exam. Great customer service is the foundation of MinuteFix.
PG: So Diego, how did you come up with this great idea?
DO: The eureka came to me in January of 2007. I was talking with a good friend of mine who works in a classic corporate environment. He was telling me how at his company they could just pick up the phone and get computer help for any problem, at any time. Being the entrepreneur that I am, I saw an opportunity to provide the same service but to consumers. In addition, I have always admired eBay as a model for helping people, with knowledge, be successful. I joined both concepts, and today we have MinuteFix.
PG: So tell me…How does the MinuteFix service work?
DO: It’s very simple. Whenever you have any technology problem, or even just a simple question, just visit us at www.MinuteFix.com. Sign up for an account, and you will be in touch with an expert in less than a minute. You can choose to get support over the phone or via chat. All new customers get their first 5 minutes for free to try us out, and from then on, it’s only $0.99 per minute. And remember, there is absolutely no risk to you. If we don’t solve your problem in a satisfactory manner, the session is free.
PG: 5 free minutes? And no cost if it’s not fixed? I love that! Thanks Diego! I appreciate your time.
Dear readers of this great blog: If you work at home, would you use this service? If not, why not? Is customer service in a technology company important to you? Do you have any other feedback you’d like to share?
Photo credit to Diego Orjuela