Picking Up the Gauntlet If you’re following the soap opera that is Successful Blog, I’m halfway through writing Critical Skill 5 on Originality, as you might know, but along the way I was … [Read more...]
Deborah Byrd Is a B.A.D. Blogger!
Blogger A Day Call: Hello is Deborah there? Down in Austin, near the famous music street, lives a woman named, Deborah Byrd. A few ago she did something remarkable. She wrote grant and produced a … [Read more...]
Digg This! A Post Born in OZ
Open Mic Night Collaboration Somewhere around comment 180 last night, the conversation turned to writing a post about bad customer service people. Titles for Doug’s idea were tossed around between … [Read more...]
Do You Know a Customer When You See One?
True Story I was in my mid-twenties. I had left teaching and had an executive job in downtown Chicago. I was a young professional with a disposable income, who needed some business suits. My … [Read more...]
Do You Sleep in the Freeze or Invest in the Spring?
about seasons of life and work. When the sailors went home last fall, some cleaned up their boats and go involved in other things. Some might have figured they were done and sold their boats off. I … [Read more...]
Don’t Fear the Blank Screen — Be a Miner
Staring at a Blank Screen Staring at a blank screen does nothing for me. In fact, I recommend against it. In my way of thinking, blank things encourage more blank things. When I want my head filled … [Read more...]
E = mc2 of Business — Better than Flow
E = mc2 You’ve probably heard that. In the world of physics, it’s explained as Total energy equals mass times the speed of light squared. Not long ago, I had the rare and amazing experience of … [Read more...]
Extreme Customer Service? I’m Still Telling the Story
Extreme Times Call for Extreme Customer Service I have never worked for FedEX, nor do I know anyone who has. . . . I wrote this because Meikah asked whether I knew any stories about extreme … [Read more...]
Finding that Dream Company
I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, “How do I build a small firm for myself?” The answer seems obvious: “Buy a very large one and … [Read more...]
Five Tools Chris Brogan Uses for Listening and 8 Ways We Get the Most From Listening Tools
Getting to the Heart of the Data In a beautiful post tonight, Chris Brogan highlighted the value of listening. He pointed out how it’s too easy to rush right into the “speaking†side of the … [Read more...]
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