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Thanks to Week 161 SOBs

November 22, 2008 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A

  Chelpixie

  Immediate Influence




They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, dialogue, relationships, SOB, SOB-Directory, Successful-and-Outstanding-Bloggers

Which Social Media Apologies Rebuild Trust?

November 20, 2008 by Liz

Not All Apologies Are Equal

In relationships, things go wrong. Person to person or in business, mistakes and missteps can be life changing. A wrongly placed word or deed can bring in question what had gone without thought. Suddenly trust, integrity, honesty, sensitivity, authenticity and the core values that connect us are tested.

Mistakes. No human enterprise or individual gets by without making them. We might not mean them. No harm might have been intended. Yet, we’re not harmless — we can cause hurt or damage by the way we behave. How we respond when we do, is what makes a leader.

In a business relationship recently, my property was mishandled. When I asked about it — when and how it happened — the representative said something like this …

I hear you. We’re sorry it happened. We’re looking into it, but I doubt we’ll ever know the exact sequence of events. Can we move forward now?

Not all apologies are equal. I’m not the only one who wouldn’t call that an apology.

An apology that deflects attention, that says “I regret it happened,” is not an apology.
An “I’m sorry” that doesn’t own the damage done won’t rebuild trust.
An incomplete apology is a missed opportunity to build a stronger relationship by learning from what went wrong.

Apologies that Rebuild Trust, Relationships, and Reputations

Mistakes. No human enterprise or individual gets by without making them. We might not mean them. No harm might have ever been intended. The fact remains, we’re not harmless — we can cause hurt or damage by the way we behave. How we respond when we do, is what makes a leader.

Meet a mistake with trust, the mind of a learner, and a truly other-centered apology and a newer, stronger relationship can be the result. To offer a relationship-building apology, we have to show up whole and human — with our head, heart, and purpose reaching out to fix the bonds that we’ve broken.

No person has lived a life without once behaving badly. Apologies can connect us on that point. A relationship-building apology includes many parts and a whole human behind them.

  • a statement of regret …
    I’m sorry.
  • ownership of the act and responsibility for the outcome …
    I behaved badly … It was may fault this happened.
  • acknowledgment of hurt or damage …
    It made you feel small … It broke your — … It lost you business.
  • a promise for better behavior in the future …
    It won’t happen again.
  • a request or or statement of hope for forgiveness or renewed trust …
    I hope you can believe in me.

Apologies are about admitting human error. If you worry about saying the wrong thing, write it down and offer a choice the other person a chance to read it or listen while you do. The point is to be human and mean what we say.

Keep the apology simple. Don’t use an apology to move other issues forward. Save other conversations for other days.

Never lose the opportunity to apologize.
Never take that opportunity away from someone.

Which Social Media Apologies Rebuild Trust?

In the online world, every mistake has a potential for magnification. Every word has millions of opportunities to be misread. The ability to apologize with grace and respect can build respect, relationships, and reputation. In a trust economy, the apology is a powerful form of communication. Simply said and complete, a sincere apology shows respect, inspires confidence, and makes a great step toward rebuilding the trust to move forward.

Here are five well known social media apologies …
Dell’s 23 Confessions
A Commitment On Edelman and Wal-Mart
JetBlue Launches Cross-Media Apology Campaign
Turner Broadcasting Apology Letter
Motrin

In your opinion, which social media apologies rebuild trust with the community?

–ME “Liz” Strauss
Work with Liz!!

Get your best voice in the conversation. Buy my eBook.

Filed Under: management, Marketing /Sales / Social Media, Successful Blog Tagged With: apologies, bc, relationships, social-media

Thanks to Week 160 SOBs

November 15, 2008 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A






They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, dialogue, relationships, SOB, SOB-Directory, Successful-and-Outstanding-Bloggers

6 Ways to Build Your Own Personal Developmental Network

November 13, 2008 by Liz

Not a Coach, Not a Mentor, a Network

relationships button

I had an exciting conversation Sunday with Debbie Lawrence. She told me via Twitter that she had an idea in need of thoughts. A few minutes later we were on the phone exploring fresh perspectives. She reached out to get input she needed, and I got to know more about her, about her dream, and about how she’s putting into action. Not a bad trade.

Monday, Tuesday, Wednesday, I did something similar. I reached out to people in my network to hear their thoughts on what I’m doing.

Every day I touch base with people to tweak what I’m thinking to check on directions I might go. I’ve done this consistently with the most important challenges I’m pursuing. The people I ask are my Personal Developmental Network — a small group of intelligent, incredible people, who help me stay on track with my goals.

6 Ways to Build Your Own Personal Developmental Network

Many folks find a mentor by accident. Some never had one. Some turn to the closest person they meet at a new job or choose to go it alone it. Others work with a coach or a trainer. A few make a commitment to a mastermind team. They’re similar, but not the same as a Personal Developmental Network.

In their Wall Street Journal report Kathy E. Kram and Monica C. Higgins defined a personal developmental networks this way.

A better approach is to create and cultivate a developmental network — a small group of people to whom you can turn for regular mentoring support and who have a genuine interest in your learning and development. Think of it as your personal board of directors

Kram and Higgins’ approach to building a developmental network is career and business focused — pointing out how network composition might change based on where we are professional path: entry level, midcareer, or senior manager. Their suggestions focus on career goals.

Their key steps match my own, but their execution is more narrow.

I need a more holistic approach. I don’t want a professional life that’s divorced from my life as a human. When I face down my hugest goals and quests, I want my whole life — head and heart — focused on the same purpose. So I suggest that we start with their key steps to building a Personal Developmental Network and expand them to include more than what happens under the heading “business / professional.”

For me, the purpose of a Personal Developmental Network is to offer guidance in becoming the best I can be inside and outside the world of business. My approach to building my network is life focused — I want a network that helps me grow as a human meant to achieve something and I believe that a network that grows with me offers depth and insight that are priceless.

Here are the five solid, complete, and intuitive main ideas Kram and Higgins put forward and suggestions after each for building your own Personal Developmental Network.

1. Know Thyself — Start with a foundation of concrete not sand.
— Qualitative Observations: Ask people who know you to describe your strongest traits — those that serve you well and those that get in the way. You’ll recognize the people who know you best by the way that you think, feel, and act in their presence. When we’re with people who know us, we don’t think about our responses or edit our behaviors. Explain why you’re asking and offer them more than one way to give you feedback: directly to you in person, on paper, via an interview by a mutual friend.

— Quantitative Assessment: Go over every test, performance appraisal, and personality measure you’ve taken. Check out others for a fresh view and learn what you can from them. Look for friends who have worked with the tools or tests you choose. You might try a combination of Strengths Finder, the Enneagram, and the Myers-Briggs Personality Inventory.

— Personal Reflection: Spend an hour / day for a week thinking about past successes in your life — in personal and business situations. Look for traits and strategies that served you through all of them.

Know what you know and know its value.

2. Know Your Context — Pick your path.
Look three years down the road and visualize where you want to do be. Draw that picture out in as much detail as you possibly can. If you can’t settle your mind on one single path, perhaps that the first task to work on with your network.

3. Enlist Developers — Choose unique and valuable guides.
Choose people you would bet your reputation on — people who share your standards and have similar goals. Take care to choose people who also offer different views. A strong network might include:

— a close friend who knows you and your history, both business and personal.
— someone from your business industry who knows you less well
— two or three someones who are from other industries
— two or three someones you respect and admire, but don’t know well

Decide how you’ll keep them in your life. Will you meet with them when you have questions or meet regularly?

4. Regularly Reassess — Seek opportunities to learn what you’re learning.
Go back to the assessment in Step 1 on a regular basis. Check in with those close friends by asking, “How’ve I changed that you can see?”

5. Develop Others — Return the favor and pay it forward.
Be of service to the people who are helping you. Always reach out for ways to give back more than you receive. When someone teaches you a skill, ask how you might use that skill to help that teacher. Ask questions, listen actively, and be first to offer a favor without strings. People remember sincere curiosity and true generosity.

The best way to seal what we’ve learned is by teaching. Offer to help someone who thinks you’ve already arrived. Take every opportunity to reach out to offer what you’ve learned.

6. AND THE ONE THAT WAS MISSING — Communicate. Let your network know when you need help, when you have questions, or even when you need to vent in a safe venue. A developmental network that doesn’t know where we are can’t help us move ahead.

A developmental network is not made from casual friending or confirming of followers. It’s the people who understand why we’re passionate about our calling. Like a personal board of directors, a true developmental network is people who know us, who value our trust and our reputation, and who are willing to offer their best thinking to move us forward. If we choose them well, we grow in all facets of our life.

Watch for and welcome every wise teacher you encounter. Wisdom and experience are a prize. True teachers show themselves by offering advice, expecting nothing in return. Mentors who come your way, offering experience and connections, see something in you. Let them help you discover what that is and what it could be if you let it grow.

Welcome all wise teachers into a Powerful Developmental Network.

Nobody likes to go it alone, and it’s not a good idea. We need each other for information, insight, and inspiration.

I bet you’ve got some sort of Personal Developmental Network already started. What sort of teacher is missing? How might you more fully engage those important teachers and supporters in the quest you’re on?

–ME “Liz” Strauss
If you think Liz can help you find focus or direction, check out the Work with Liz!!

Related
Self-Promotion as Easy as Knowing What You Do
Money Strategy, a Dead Horse, and Folks
Are You a Freelancer or a Solo Entrepreneur? Use Guy Kawasaki’s Mantra as He Meant

Filed Under: management, Successful Blog Tagged With: bc, LinkedIn, personal developmental network, relationships

Thanks to Week 159 SOBs

November 8, 2008 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A






They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog_promotion, dialogue, relationships, SOB, SOB_Directory, Successful_and_Outstanding_Bloggers

Thanks to Week 158 SOBs

November 1, 2008 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A






They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog_promotion, dialogue, relationships, SOB, SOB_Directory, successful_and_outstanding-bloggers

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