Ever End Up Doing Someone Else’s Work?

Susannah was an editor who worked me years go. She had a project that needed help and knew just the person she wanted to call … her friend Christie. Christie was an experienced editor on maternity leave.

A meeting was set. Christie came in to get the work. Susannah explained exactly what was entailed and when it was due.

When the due date arrived, the work never came. When the work came, it was less than what Susannah had described. Susannah ended up doing the work and paid her friend anyway.

Ever been there?

Some things to remember when you’re about to delegate work to a friend.

• Prepare for a friend as you would for someone you’ve never met. One clear signal to your friend and yourself of the business nature of what you’re doing is to treat the conversation as a strictly “work” conversation.
• Define the relationship as you would with a new client or a new employee. When we’re delegating to a friend, communication can complicate itself. Friendship filters can recast everything that’s said. State your expectations. Write out guidelines and share them.
• Leave room for the possibility that you’ve misjudged your friend’s skill set. As you describe the task ask whether this sounds like something he or she wants to do and has the time to do well.
• Explain everything as clearly and in detail. We tend to endow our friends with information they don’t have. Understanding is often assumed — we assume they know things because they’re our friends.
• Take time to say what the work means to you and your situation. Let the friend know that you are depending on him or her for your success. State clearly why you’re delegating the work and what depends on part of the project that you’re handing over.
• Talk about who will make corrections or revisions to things that get missed if the work is incomplete or incorrectly executed. If at all possible, have time in the schedule for sending it back to your friend for such revisions.
• If your ability to communicate during this conversation seems difficult, call off the delegation. It’s better to find someone else than to move forward with what doesn’t seem to be a good communication already.

On the Internet, we meet and make friends easily, but sometimes we endow them with the “halo effect,” thinking their great personality is a sign of their great compentency.
Sometimes the only way to learn that we’ve gotten a wrong impression is by asking for help and finding out the person isn’t who we thought. Usually though, asking a few questions, and offering complete information can get us to a great working relationship.

We all have friends who are better than we are at so many things. Are you finding the right ones to help you when you need them?

–ME “Liz” Strauss
Work with Liz!!
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No One Can Do This Like I Would

Delegation is the art and a science of communication needs. For most of us, it’s a skill we acquire, not a talent that comes naturally. Delegation takes practice in order to fully share
enough information for another person to complete a task successfully. Have you ever left a meeting sure you knew what to do, only to realize later that you didn’t understand. Yeah, me too.

More than that, it takes the ability to communicate the importance of the task and to negotiate a work agreement that shifts the accountability for making sure that the task is on time, complete, and of high quality.

Before you delegate a job, have a plan to communicate to the person who’s joining your project. Great communication will help in making sure that you pass on accountability and a sense of mission with the work that you’re handing over.

• Start with the big picture. Decide what every person on the project must know. Offering the big picture context helps a new player immediately frame decisions and judgment calls properly.
• Show where this piece fits. By placing the delegated assignment into the context. We communicate its importance to us and to the success of the project.
• Explain and show exactly what a good result would look like. Write guidelines or goals for the task. Have examples of a prototype or something similar that you and the delegatee can discuss. Take the time to say what you want and what you like.
• Invest more time if the meeting can’t be face to face. When a conversation isn’t face-to-face, communication degrades significantly. Some figures say it goes as low as 35% comprehension without visual reinforcement. Send an agenda or samples before you meet.
• Know your goals and how you’ll check whether you’ve communicated clearly. Include and early sample to check that messages you think you communicated are the same ones that were heard. A quick look at a first step can save a project gone way off kilter.

The minute we delegate, communication becomes key. Unfortunately in an effort to show respect for other professionals we often tell them less than they need to know and still think we’re telling them too much. In like manner rather than looking like they don’t know, the often ask less than they might.

What’s the single biggest error you find you make when you’re asking someone to do work for you?

Tomorrow … Delegation Happens: Working with Friends Can Be Dangerous

–ME “Liz” Strauss
Work with Liz!!
Buy the Insider’s Guide. Learn how to write so that the Internet talks back!