Dear Jim,Stephanie and the entire staff at the Sofitel OHare Chicago,
We’re just five regular people who wanted to have a small convention at your luxury hotel. It was for a bunch of spectacular individuals who do amazing things as part of their daily workload.

You know the type. I know. I’ve watched you in action, and as one of my friends and colleagues from Montreal would say, “Wow!”

It was minutes within the arrival of the first guest that I heard the compliments to the hotel’s service. I’m still hearing them days since I’ve left. Every small problem was made even smaller. Every person was a delight to work with. What a pleasure you made our visit for the people who came to have what many are calling “the experience of their life.”

The food, the service, the attention, the facillities were elegant and of the highest quality in every respect. It was nice to have a truly quiet room to return to.

Thank you, sincerely.

Liz Strauss

cc: Lisa, Chris, Terry, Mike