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American Airlines: When 2+2= -8 Just to Get Back to 0

July 24, 2006 by Liz

Stuck in the Airport

Customer Think Logo

I have traveled 1,481,924 miles with American Airlines. I’m a loyal customer. It means something to me. It should mean something to them. Apparently it does 50% of the time.

Saturday I flew out of Philadelphia. It’s not American hub, but I flew American anyway. My flight was delayed, an unfortunate circumstance that occurs too often in Philadelphia. The delay was 4 hours. I did what I do — got a drink and something to eat. Then I looked for a story. I think of the story I found as When 2+2= -8 Just to Get Back to 0 [Read more…]

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: American-Airlines, bc, Customer Think, customer-relationships, personal-branding

Net Neutrality 7-24-2006

July 24, 2006 by Liz

Net Neutrality Links

I’m adding this link to the Net Neutrality Page.

Telco Wars and Net Neutrality

Let me start of by saying reading this post by James Enck may cause your heart to skip a few beats if you work at Level3 or are a customer who relies on them, or has built budgets and pro-formas based on how Level3 charges you.

But it goes much deeper and you MUST read through the various links that other bloggers have gathered to get the whole picture. . . .

The line from Gordon Cook sums up a lot:

Net Neutrality is a skillful diversion to draw our attention there while Qwest, ATT, Verizon and BellSouth still the knife in at the court and PUC level and kill off the remaining services they don’t control.

. . .

–ME “Liz” Strauss

Related
NET NEUTRALITY PAGE

Filed Under: Business Life, Community, SOB Business, Successful Blog, Trends Tagged With: bc, BellSouth, Gordon-Cook, James-Enck, Level-3, Net-Neutrality, PUC, Qwest, telcos, Verizon

Bloggy Question 16 — Customer Feedback

July 23, 2006 by Liz

What Do They Think?

For those who come looking for a short, thoughtful read, a blogging life discussion, or a way to gradually ease back into the week, I offer this Blogging Question.

A friend comes to you and says she wants to know what folks really think about her blog and her business. What advice would you give her to help her find out?

–ME “Liz” Strauss

Related articles
Bloggy Question 15 — Roadblocks
Bloggy Question 14 — Make a Wish
Bloggy Question 13 — The Incredible Culture
Blogging Life Question 12

Filed Under: Bloggy Questions, Business Life, Marketing /Sales / Social Media, Personal Branding, Productivity, Successful Blog Tagged With: bc, blog-promotion, blogging-hypothetical-question, blogging-life, Bloggy-Questions, personal-branding, problems, Productivity

I Fought the Law and . . . I need Bob

July 23, 2006 by Liz

Need Some Advice?

Do you know your rights? Even more, do you know the rights of others? Are you sure you can use that photo, that quote, to advertise your business? What would you do if someone started writing untrue things about you or your business?

Mike Sigers suggests that you might want to ask Bob Silber — Bob is internationally known as one of the world;s most respected authorities on Internet marketing law. Click the title below to find out more about Bob and what he does.

Got a Legal Question about Blogging?

Thanks, Mike!

–ME “Liz” Strauss

Want to be a better blogger? Buy the Insider’s Guide to Online Conversation.

Filed Under: Business Life, Successful Blog Tagged With: bc, blogging-for-business, legal-rights, LinkedIn, Mike-Sigers, Rob Silber

Net Neutrality 7-23-2006

July 23, 2006 by Liz

Net Neutrality Links

I’m adding this link to the Net Neutrality Page.

Jon Stewart Revisits Net Neutrality

Jon Stewart from the Daily Show revisits net neutrality, with another brilliant explanation of what it is and how it works. This new segment is in addition to the clip discussed last week. With educational material of this nature is it any wonder that so many people turn to Jon Stewart these days?

–ME “Liz” Strauss

Related
NET NEUTRALITY PAGE

Filed Under: Business Life, Community, SOB Business, Successful Blog, Trends Tagged With: bc, Daily-Show, Jon-Stewart, Net-Neutrality

Thanks to Week 39 SOBs

July 22, 2006 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A

  Finding the Money

 Genuine Curiosity

  Jim Gibbon

  Marketing Basics

  Publishing 2.0

 Re:Retro

  Where Is Basil?

Writing Clear and Simple

They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this badge’s validity, send him or her directly to me. This award comes with a full “Liz said so” guarantee. It is endorsed by Kings of the Hemispheres, Martin and Michael, and backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame. Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog_promotion, dialogue, relationships, SOB, SOB_Directory, Successful_and_Outstanding_Bloggers

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