Extreme Times Call for Extreme Customer Service I have never worked for FedEX, nor do I know anyone who has. . . . I wrote this because Meikah asked whether I knew any stories about extreme … [Read more...]
NBC Don’t Change My New Year’s Eve Plans!!!
Just Because You Can Doesn’t Mean You Should Now, I’m no great football fan, but I know a thing or two about people and plans. The game between the Chicago Bears and Green Bay Packers has been … [Read more...]
Are Telcos Changing Their Ways Now?
AT&T Call Number One About 6 weeks ago, I paid my ATT bill online, as I have for months. I finished. I got a receipt that said, “Successful.” I put it with the bill in the file where such … [Read more...]
Blue âVette, Pink Flamingos, and Customer Relationships
How a Car Made a Conversation I had the lovely experience of spending two hours with @connieburke in a Chevy Corvette Grand Sport while we were at SxSW. It wasn’t because I’m anything special. … [Read more...]
Feeling a Customer’s First Response
An Opportunity A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that … [Read more...]
There’s No Putting ME in a Box
A Heartwarming Story One more story–this one will explain the last. You may already know it. It’s inspiring and heartwarming. I’ve encountered it more than once myself. A few years ago, at the … [Read more...]
Developing A Survey — 50 Reasons To Love You!
SIMPLE SALES SERIES Tell Me Why, Why, Why Ever wonder why someone is your friend? Ever think about what you have to offer? Do you just sail along wondering, or do you ask? Asking isn’t … [Read more...]
Are You Making the Most of the Conversation?
Which Conversations Are Important Too! In the world of business, it takes an action to make something happen. Watching rarely gets anything done. A conversation is a great place to make things … [Read more...]
Did You Drive My Blog Yet?
Grab the Keys, Take a Spin Yesterday I wrote a few words about the Path of Favors–how they multiply and come back in lovely, unexpected ways. I was lucky in that through a path of favors a problem … [Read more...]
Frosted Mini-Wheats Design that Hooks Readers
Quality of Life I see the picture on a telephone book. That’s not me there. That’s not anyone I know. That’s stock photography. I can spot it from a mile away. It looks like a wallet photo. It … [Read more...]
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