The Chihuahua Story One of my favorite writing stories is man against dog story. It goes like this. A man named, Jack, and his wife shared their home with a Chihuahua, named “Loco.” As Chihuahuas … [Read more...]
QA QnA: Tom Vander Well Is Magic
Yesterday, I had coffee with Tom Vander Well of QA QnA. We sat right across the street from Sears Tower. He was the bigger deal. I was so looking forward to meeting him. Not many folks in the Customer … [Read more...]
6+1, 2, 3: Save Me from Beginners and Experts NOW!
Folks Who Are Learning and Folks Who Know Most bloggers find their audience is a lot like you are — an audience of folks who learning and folks who know a whole lot. That can throw a new writer. It … [Read more...]
Do You Know a Customer When You See One?
True Story I was in my mid-twenties. I had left teaching and had an executive job in downtown Chicago. I was a young professional with a disposable income, who needed some business suits. My … [Read more...]
Great Find: PEW Internet and American Life Project
Who Are These Guys? If you write about the Internet, you have not done so already, I predict that a quote from the PEW report is in your future. . . . Great Find: PEW Internet and American Life … [Read more...]
I Asked for Hot Fudge and Cool Whip but I Got Skittles
The Gesture Was Lovely It was a mission. The task was simple. On the way home from dinner, he said “I need to go to the store.” We hired a taxi to place him at his destination. On the way out of … [Read more...]
Quality, Schedule, Budget
Taking This Show on the Road In an hour or so, I move my computer downtown to a hotel in Chicago while I attend a literacy convention. I know. I know. I live here. I could stay at home. It’s a bit … [Read more...]
Were you naughty or nice to your customers this year?
As much of the nation enjoys Christmas and other cherished celebrations this month, many small business owners can’t help but think ahead to 2013. With the clock winding down on this year, what are … [Read more...]
7 Keys to Loyal, Lasting Customer Relationships
Every Business Is Relationships It doesn’t matter what your role is in business. You won’t get very far without the help of other people. It doesn’t matter whether your work is solo or as one of … [Read more...]
AT&T & ME w/o DSL — Why AT&T Won’t Fix Problems
The Problem 5:30a.m. Up and to the kitchen. Turn on the coffee. To the office. Turn on the computer. Take a shower. 5:45a.m. Get coffee. Get to work. OR NOT! Wait a minute. What’s wrong here? Walk … [Read more...]
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