Open Mic Night Collaboration Somewhere around comment 180 last night, the conversation turned to writing a post about bad customer service people. Titles for Doug’s idea were tossed around between … [Read more...]
Got a Halo or Horns? First Minutes Last
Showing Up for the First Test When I was in college, I was struck with massive migraine on the day of an important class final. As I picked up my pen, the words on the page moved before my eyes as … [Read more...]
How Writing is Like Getting a Nervous Chihuahua to Stop Peeing
The Chihuahua Story One of my favorite writing stories is man against dog story. It goes like this. A man named, Jack, and his wife shared their home with a Chihuahua, named “Loco.” As Chihuahuas … [Read more...]
QA QnA: Tom Vander Well Is Magic
Yesterday, I had coffee with Tom Vander Well of QA QnA. We sat right across the street from Sears Tower. He was the bigger deal. I was so looking forward to meeting him. Not many folks in the Customer … [Read more...]
6+1, 2, 3: Save Me from Beginners and Experts NOW!
Folks Who Are Learning and Folks Who Know Most bloggers find their audience is a lot like you are — an audience of folks who learning and folks who know a whole lot. That can throw a new writer. It … [Read more...]
Do You Know a Customer When You See One?
True Story I was in my mid-twenties. I had left teaching and had an executive job in downtown Chicago. I was a young professional with a disposable income, who needed some business suits. My … [Read more...]
Great Find: PEW Internet and American Life Project
Who Are These Guys? If you write about the Internet, you have not done so already, I predict that a quote from the PEW report is in your future. . . . Great Find: PEW Internet and American Life … [Read more...]
I Asked for Hot Fudge and Cool Whip but I Got Skittles
The Gesture Was Lovely It was a mission. The task was simple. On the way home from dinner, he said “I need to go to the store.” We hired a taxi to place him at his destination. On the way out of … [Read more...]
Quality, Schedule, Budget
Taking This Show on the Road In an hour or so, I move my computer downtown to a hotel in Chicago while I attend a literacy convention. I know. I know. I live here. I could stay at home. It’s a bit … [Read more...]
Were you naughty or nice to your customers this year?
As much of the nation enjoys Christmas and other cherished celebrations this month, many small business owners can’t help but think ahead to 2013. With the clock winding down on this year, what are … [Read more...]
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