Every commander knows that on the field of battle we want to be on the higher ground. Every brand manager, every business owner should really be thinking the same. In order to grow a brand and … [Read more...]
Customer Solve Your Own Problem
That’s Customer Centered I still keep my personal blog at two click exchanges. I do that for lots of reasons. I feel a little sentimental. My little blog found it’s first friends in such places and … [Read more...]
Extreme Customer Service? I’m Still Telling the Story
Extreme Times Call for Extreme Customer Service I have never worked for FedEX, nor do I know anyone who has. . . . I wrote this because Meikah asked whether I knew any stories about extreme … [Read more...]
Great Find:21 Tactics to Increase Blog Traffic
seomoz.org Is the Best If you’re not familiar with seomoz, you might spend part of your next 10 weekends getting to know their wonderful site. Great Find: 21 Tactics to Increase Blog … [Read more...]
How to Recognize and Recover When You’ve Started Believing Your Own PR
The Universe Falls Out of Balance … Communities grow and change. We do too. It would be unrealistic to expect that a community of people would stay static. Would we really want it to? It would be … [Read more...]
Kala, a Reader, from Sprint/Nextel Cares
Thank you, Kala This morning, Kala left a comment to the post I wrote July 11 about Sprint/Nextel. Hello. I read your blog and am very eager to assist you. I work for Sprint Nextel and would love … [Read more...]
What Is Humility?
PERSONAL IDENTITY humility. Once when I was about eight, I saw this sentence written in an open space on a church bulletin. The funny thing about humility is the second you think you have it, … [Read more...]
Shameless Self-Promotion: What Makes It Shameless?
The Problem I’ve been thinking self-promotion for months. Wendy, and Jessica, and I discussed it when we went to dinner in January. Our perceptive, observant sidebar bartender, money guy, JohnFTM … [Read more...]
Truly Unique and Outstanding Blogs — Recap Week 1
A Recap of the Facts On Monday, February 26 I started looking for 200 Unique Blogs. . . . I said that the blogs I am looking for are are one-of-a kind, stand-out, nothing-like-it, … [Read more...]
5 Reasons People Don’t Get Hired and the Only 3 Questions that Count
The Best People It happened to me more often than I liked. When I was an Executive Editor, it was another Executive Editor. When I was a Director, it was another Director. When I was a Vice … [Read more...]
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