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VoIP Small Business Savings Can Be Music to Your Ears

November 14, 2012 by Thomas

In tough economic times, many small business owners look for each and every opportunity to save themselves money.

With the end of 2012 fast approaching, it would behoove those who run small businesses to sit down and take a look at where many of their company expenses went for these last 11 months.

In some cases, saving that money going forward into 2013 is next to impossible, while there are other areas that definitely can be tweaked in order to make the coming year a more profitable one.

If your business phone expenses have left you dialed-in to less savings, have you considered dialing into small business VoIP?

According to a 2011 FCC report, usage of VoIP grew 21 percent, to more than 30 million VoIP subscribers just in the U.S during a one-year period from June 2009 to June 2010.

With VoIP in your office, you can not only save money, but you can provide more efficiency for both your customers and your employees in ways you may never have previously thought of.

In the event small business VoIP may be something for your business to consider going into the New Year, note the following:

* Business VoIP users receive a toll-free or area phone number along with a variety of voice-mail features;
* Among the other features are call forwarding, an auto attendant, automatic phone routing, online faxing, and virtual directories;
* With Internet access, your small business can initiate communication efforts that include emailing to voice calls to video conferences. In the event you have employees on the road handling sales calls or attending networking events, you can still conference with them via VoIP;
* With both remote employees and/or completely remote offices, you can provide IP handsets and IP PBXs (private branch exchange) at each locale, therefore permitting all devices to communicate with one another minus outside provider intervention;
*  Should you go hosted or non-hosted? One of the decisions to be made is to go with a hosted service or non-hosted service. With the hosted service, it is commonplace for providers to oversee major processes offsite, thereby bringing calls to your phones and your customers. Many hosted VoIP solutions will not require added on-site hardware other than phones. With a self-hosted onsite service, your business will require an IP-based PBX to move your calls to your network phones, along with a PSTN (public switched telephone network) getaway. The gateway acts to convert calls to and from digital signals as required. Typically, what you pay for such a service will depend on the necessary features.

Lastly, those small businesses considering VoIP would do well to get a number of provider quotes, along with reviewing both each company’s customer service record and its financial stability. Make sure the technology you are considering for your company makes sense not just now, but over the long term as you look to grow your business.

With the right VoIP solution in place, your small business could ring up significant savings in the months and years to come.

Photo credit: digisecrets.com

About the author: Dave Thomas covers a variety of small business topics for various websites.

Filed Under: Tech/Stats Tagged With: bc, communication, phone, video conferences, VoIP. small business

Setting Up Your Business for Long-Term Success

November 14, 2012 by Guest Author

by
Robert Cordray

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Setting Up Your Business for Long-Term Success

Start-up business owners learn two things very quickly. First, the idea that launches an entrepreneurship is invaluable. The seed of a business, or the initial idea, provides a source of motivation and initial direction.

However, the second notion often comes as an unpleasant discovery. The grand idea by itself is not enough to sustain long-term growth and success. No matter how great the business idea is, many other factors influence success and determine whether a business will flourish or fail.

The key to being successful in business is learning to make good business decisions. While success cannot be guaranteed, you can start your business with attention to a few important areas and increase your chances of achieving your goals.

Avoid the most common missteps entrepreneurs tend to make by following these suggestions:

Have a Business Plan

A business plan is an opportunity for business owners to understand their market, as it relates to their product or service, and map out their capabilities. Compiling a thorough business plan requires a bit of effort, but as it will serve as a guideline for your financial expectations and keep you on track, it is an essential part of any new business.

The business plan will also help you in the key area of setting realistic goals for when you will achieve profitability. Know how much time, effort and capital it will reasonably take to reach your goal of being profitable. Conservatively scaling your expectations to match reality will keep you on track and save you from disappointment if your hopes of becoming an overnight success are not realized.

Balance Your Capital

Having enough capital to launch your business is crucial, but you will want to avoid the mistake of taking on sizable loans at the outset. Use your business plan to ensure you have enough resources to see you through until you achieve profitability.

Understand Your Market

As a new business owner, you need to understand who your customers are. How large is your market? Who are your competitors? You will need to know what alternatives to your business are already available to consumers or if you are creating a new market. This will help you in your decisions on strategy.

Choose a Go-to Market Strategy

Having a focus on one strategy for your business will enable you to market your business effectively. Without a focus, you are likely to flounder, but attempting to pursue multiple strategies at once will also doom you to failure. Understand your business and choose one as your goal.

In general, there are three go-to market strategies that businesses use. The first is a focus on operational excellence. These businesses emphasize efficiency in their processes to lower their costs and provide consistency to a wide range of customers.

Another strategy is to develop customer intimacy by establishing strong relationships and fostering repeat business through customer care.

Third, businesses can seek an advantage through product innovation. This aspect depends upon the creation of a new and desirable product or service and founding a business where there are little to no existing competitors. This may be the most difficult of the three for a new entrepreneur to achieve.

Build an Effective Team

The path to becoming a successful entrepreneur should not be a lonely journey. Many businesses fail because the owner tried to manage too many decisions and responsibilities that could have been delegated to others. Find good support for your business such as those you can trust with general tasks while you focus on your role as an executive.

Seeking advice will be necessary, and finding a reliable source for information and direction may seem intimidating. However, there are several people who specialize in guidance and helping entrepreneurs maintain their focus. Through their services, you can rest assured that your business will profit from your well-directed efforts.

Author’s Bio:

Robert Cordray
writes about business, entrepreneurship, and living better at noomii.com. He has acquired over 20 years of entrepreneurship and business consulting. You can find him on Twitter @RobertCordray

Buy the Insider’s Guide to Online Conversation.

Filed Under: Inside-Out Thinking, management, Successful Blog Tagged With: bc, business success, business-plan, LinkedIn, small business, startup, startup business

Twitter Traction – How to Ask and Who to Ask

November 13, 2012 by Guest Author

by
Tommy Walker

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Big Taboo about Asking on Social Media

So apparently there’s this big taboo about asking for things on social media.

On one side, there’s a camp that says you should never ask for anything EVER.

You should provide high quality content, engage in the community, tweet, share links, comment (you know the deal). and you should always so amazing that if you’re patient, people to come to you.

Then on the other side, you’ve got the camp that says, “why wait?” they use autofollow tools, DM everyone without regard, send mass emails to bought lists… There’s a name for these people – But I’m guessing the editor probably won’t let me use it ;-P

The Middle Ground

I’ve recently discovered a middle ground that was surprisingly simple, and returned results that were pretty shocking to me.

Just ask via private message.

I know right? Who would have thought?

For years, I’ve operated with this fear that if I sent any kind of request through a Twitter DM or Facebook message, I would be instantly labeled a spammer and my online career would crumble in seconds.

But it turns out, with a little finesse & a personal tone, you can use private forms of social media and people will take action.

Twitter Traction – How to Ask and Who to Ask

In this article, I’ll show you an example of how I’ve used private messages en masse that resulted in one of the most commented articles on my blog. Granted, you can’t spend comments, but those comments lead to guest post opportunities, mentions on other blogs and was the topic of conversation on a podcast. And more positive exposure never hurts, right?

The Caveat

You do have to provide value in your work. The person you’re asking should actually be getting something out of it. If it’s not advice, a good chuckle will do.

Whatever you do, do not waste people’s time. Send only that which you’re proud of and are willing to read 20 times in a row yourself. And be selective about who you ask and how frequently.

It also helps if your work already gets some traction on it’s own. It doesn’t have to be crazy, but it’s nice if people you don’t know are finding you without you having to push.

On to the rules.

Presentation — How to Ask

The presentation of your private message is all that that you have to signal to the receiver that you’re sending something useful. Get this wrong, you look spammer. Get it right, and you’re acting as a filter sharing something that’s worth their time. It’s a fine line, but I’ll show you what’s worked for me.

Step 1 – Appear legit. It’s very simple, add the person’s name. Crazy I know. But when you think about it, that’s something a lot of Auto DM programs DON’T do, so taking the extra step really counts. Plus, when you see your own name it’s an instant hook to your attention.

Step 2 – Find some unique angle that will pique their interest. For example, Let’s say I wanted to drive conversation to an article I wrote about online manipulation .

This particular angle is controversy.

You might also use empathy,

humor,

drama.

Really, you could use any number of angles, just make sure it’s compelling.

You may have noticed that most of these use questions and all of them have a customized link.

When I combine all the elements; the first name, the interesting angle, the question and the link; I’m trying to invoke the need to respond and click the link. The custom link just adds a little extra emphasis to the work the lines.

The first time I tested this, I DMed 34 people and 27 of them responded in the comments.

Now, like I said comments don’t add to my bottom line.

But they did lead to a guest post, a mention on a podcast and someone dedicated a whole blog post to talking about the tactic ().

All of this earns impressions of my brand, and brings links back to my site, improving my overall trust factor.

Comments may not do anything for my bottom line immediately, but when playing the long game, all of these things matter.

Segmentation – Who to Ask

So, one of the major reasons why any of this personal asking stuff works is because you’re being selective about who to ask in the first place.

First, they have to be active on the platform. Seems simple enough, but looking at every single profile to determine activity is time consuming, and will most likely be the first thing anyone using this tactic will overlook – I know I did. But, spending the time now saves you from wasting time sending to people who aren’t active.

Second, they have to have some level of familiarity with you.

You might think, “well they’re connected to me, so doesn’t that qualify?” And I have to ask how many people are you connected to on social media with no idea who they are or what they’re about. This is pretty much true for most social media platforms; except Twitter.

On Twitter, you can bend the rules a little. Here’s how.

First- Go to FollowerWonk.com and click on the “compare users” tab

Second-Type in your twitter handle, and the handle of another author who covers a similar subject matter, or writes similarly to the article you’re trying to promote.

Then check out the “followers of both” link.

NOTE: DO NOT SEND DM’S TO EVERYONE HERE!!!!!

All you want to do is find people who wouldn’t be made too uncomfortable if you were to send them a Dm.

Even though Liz and I have some pretty influential people following both of us, I know I don’t have a relationship with them the same way she does, and wouldn’t want to risk making a fool of myself with really influential people.

However, if I sorted the influence list to show more “normal” people, I could find active twitter users that followed both of us who might also be more accessible

Again “ANYONE WITH A HEARTBEAT” IS NOT A GOOD CANDIDATE.

It’s important to make sure they’re active, but it’s critical that you check out their feed to qualify whether or not you should send them a DM. If they only tweet about macrame and you’re promoting an article about boating, it’s not a good fit.

If it’s somebody you don’t tweet with much, acknowledge that in your dm …

Hey Caylie. I know we don’t talk much but [Insert Hook Here] http://bit.ly/Successful-Dm

This adds an extra level of human to what would otherwise be a fairly robotic process.

And, If you’re wondering how you could get some “in common” followers, here is a great article to get you started with followerwonk(but check followerwonk first, most people I tell about this technique are pleasantly surprised.)

A Word Of Warning

Obviously this CAN backfire if you go overboard with it.

I would not recommend DMing all of your followers for every single piece of content you put your name on.

I would also give a people a healthy period of time in between when you ask for something.

I would ALSO make sure you go out of your way to do something even NICER for them, without being asked.

And I would be sure to thank them privately for when they do contribute.

The reason this method works, and what separates it from being total spam, is that it provides a filter for useful content in an otherwise flooded environment.

If you get selfish and forget that it’s about filtering good content to the right people – well, I’ll let you imagine what happens next.

So, I’m curious, have you ever tried direct asking before? If so what happened? If you haven’t, what’s the stupidest DM you’ve ever gotten that was clearly sent out by a robot. I’m certain we can get some pretty hilarious stories out of this one.

Oh, and if you know anyone who could benefit from this article,(or want to totally light it on fire) test this method out and let’s see how it works 😉

Author’s Bio:

Tommy Walker is the host of “Inside The Mind” a show that fuses online marketing strategy with internet generation humor. Currently, he is conducting a crowdfunding experiment for Season 2, which proposes to do no less than flip the world of online marketing on it’s head. You can find him @Tommyismyname

Thank you for adding to the conversation!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Marketing /Sales / Social Media, Strategy/Analysis, Successful Blog Tagged With: bc, calling people to action, how to ask, LinkedIn, small business, Twitter traction, who to ask

A Roomful of Entrepreneurs Who Won’t Let You Fail: Liz and Terry Define SOBCon in Portland

November 12, 2012 by SOBCon Authors

Charlie Gilkey at SOBCon NW 2012 (Photo by Angela Wheeler)

What is SOBCon?

Why should anyone attend?

What is its essence – the core of the experience?

We can think of no better way to explain it than by presenting the co-founders own words.

Liz & Terry launched SOBCon NW in Portland on September 28th by talking about how SOBCon “works”, and it’s ultimate benefit to all who attend.

It’s simple, but yet inspiring – the power of community.

Watch these two videos, and see for yourself.

First, Terry “Starbucker” St. Marie addresses the “why” question, with a newfound entreprenurial perspective:

Then, Liz Strauss tells us the ultimate benefit of SOBCon that is unique to the room.

Come see for yourself this May 3-5 in Chicago, when we reconvene for SOBCon Chicago 2013.

We won’t let you fail.

Filed Under: SOBCon Site Posts Tagged With: bc

Beach Notes: Stage of Flight

November 11, 2012 by Guest Author

by Guest Writers Suzie Cheel and Des Walsh

This was quite amazing to see a flock of seagulls in various stages of flight at Fingal Beach. Some just sitting, some preparing to take of, some in flight and some coming to land.

What stage of flight are you in?

– Suzie Cheel

Suzie Cheel & Des Walsh

Filed Under: Motivation, Successful Blog Tagged With: bc, Beach Notes, Des Walsh, LinkedIn, Suzie Cheel

Thanks to Week 369 SOBs

November 10, 2012 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A

They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, LinkedIn, small business, SOB-Directory, SOB-Hall-of-Fame, Successful and Outstanding Blogs

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