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Connecting with Fiercely Loyal Customers By Being Helpful in a Hypeful World

February 17, 2009 by Liz

He’s So Sure He’s So Good

relationships button

Just read an email about how much I needed someone’s help. To put it mildly, the person who wrote it doesn’t stand a chance of doing business with me. He’s so sure that what he’s got so good. That he bet his sales on impersonal email blast to people who don’t need what he does.

The email he sent was filled with huge promises, hype of grand results, and a future that would have me set for life. I’m wondering why he needs to work if he has that secret.

Some folks sell by telling everyone how good they are.
Some folks sell by making claims that are bigger than life.
Some folks sell by pitching every person they can contact.

I feel safe in saying that it’s not the way to make fiercely loyal customers.

Connecting with Fiercely Loyal Customers By Being Helpful in Hypeful World

Great businesses have always been about customers — how to make their lives easier, more free, and more meaningful. Great companies invest in getting to know their customers and showing they value them. That builds fiercely loyal customers. Fiercely loyal customers come back and bring their friends.

Ever watch people who love what they do when they talk about their work? They talk about what they do as fluidly as water. Even when they first explain what they do, they don’t ever seem shameless. They talk about the kind of people they help and the help they give.

When we’re fully-engaged in our work, telling others about an offer is like talking to our friends about what we do. It’s natural, conversational, and about them. If you have something of value, here’s how to have conversations that matter.

  • Do your homework. Find out who’s interested. Research to know the people or businesses who need your product or service. Know their needs before you even say hello.
  • Be curious about their dreams. When you meet with prospective clients, start by asking them about their goals.
  • Be a learner, not a hunter. Look and listen for ways to help them move their goals forward.
  • Then talk about how your goals and theirs work together. Let them know the kind of helping that you do.

Don’t wait for the stars to align. Align your goals with theirs. Sit on the same side of the table with your customers. Business happens when it’s to their benefit to do business with you. Show them how working with you will get them where they want to be.

Great promotion is helpful, not hypeful. How do you talk about your work as helpful?

–ME “Liz” Strauss
Work with Liz!!

Buy the eBook. and Register for SOBCon09 NOW!! Learn to align your goals.

Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, conversation, LinkedIn, promotion

Open Mic 7pm Chgo Time: What's Your Vacation Workplace?

February 17, 2009 by Liz

Join Us Tonight

JOIN US TONIGHT AT 7PM

Where Do Circus People Run Away to?

So running away isn’t such a good idea … BUT, if you could set up work anywhere, where would you be right now? How could balance what you’re doing with where you’d most love to do it?

And what would you be doing?

Oh, and bring example links.

The rules are simple — be nice.

Do be nice. 🙂

–ME “Liz” Strauss

Related article
What is Tuesday Open Comment Night?

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, dialogue, living-social-media, Open-Comment-Night

Time Trackers for Fun and Profit

February 17, 2009 by SOBCon Authors

From Online College Blog and School Reviews

Time Trackers

Whether you want to keep track of the time you work at home or for billable hours or if you need to limit your web browsing in order to keep on task, these time trackers are invaluable tools to keep yourself organized and focused.

  1. Harvest. Track your work time, log expenses, and invoice clients with this powerful and intuitive tool that has different versions for different business needs.
  2. SlimTimer. If you work from home, this tool will help you track your hours, create tasks, and run reports for free.
  3. Toggl. This time management tool not only tracks time and creates invoices, it integrates with Basecamp and offers desktop widgets and an iGoogle gadget.
  4. Time Tracker. This Firefox add-on times your browsing sessions and allows you to set up “work” sites that do not count as unproductive browsing time.
  5. Wakoopa. Track the time you spend using various apps and create visibly pleasing graphs to quickly understand your usage.
  6. RescueTime. Like Wakoopa, this tool will track your usage, but unlike Wakoopa, you can set limits to where you browse and will receive reminders when you have run out of time.

What tools do you use to keep track of your time, client time, etc? Leave a comment.

Filed Under: Attendees Tagged With: bc, time tracking apps

BlissDom09: How to Be a Successful Sponsor at a Small Conference

February 16, 2009 by Liz

Great Conference

Last weekend I had the pleasure of being part of BlissDom09. As it says on the Blissdom Conference website:

We came. We saw. We learned. We bonded. We had the most wonderful time!

BlissDom09 brought together outstanding speakers and panelists and new bloggers, blogging professionals, writers — women mostly from all over the country — Michelle Lamar — Buy her book and embrace your inner trailer park. Ghennipher who is grace and intelligence, Lori Falcon who’s brilliant about making money with a blog, Jessica Smith who asks great questions and knows more than I’ve forgotten. Carole Hicks a friend already, Debba Haupert who didn’t bring the coffee!! and especially Beth Rosen, who knew everyone before she left there. And this is only a few of the cool people I met.

BlissDom is the brain child of Alli Worthingdon who runs Blissfully Domestic and Barbara Jones, who masterminds One2OneNetwork. Congratulations to Alli and Barbara who are clearly about making sure that everyone gets even more than what they came for.

One way that they did that was to forge relationships with the best sponsor-partners.

How to Be A Successful and Outstanding Sponsor

Any conference is an investment for conference producers, attendees, and sponsors. I’ve read a lot about how to run a good conference, learned a bit by doing just that. I’ve written about the value of attending a well-run event — how it can change a business. But I’ve not seen much on how a sponsor can add to and make the most of a event — though I’ve seen sponsors do silly things that have really turned attendees off.

If you’re running a conference or about to sponsor one, look to do more than just se

What I saw at BlissDom was a partnership, much the same as that we work for my own event. Successful and outstanding sponsors are the ones we remember because they fit seamlessly into the event.

It’s a week past. These Blissdom09 sponsors are the ones I’m still talking about.

  • Great sponsors come as learners to build relationships, not to hunt buyers.
    AND

    John Andrews from Walmat and Tara Anderson from lijit were panelists, attended the sessions, and participated in event activities. Though their companies are hugely different in size, scale, and offering, they related to people in the same one-to-one fashion. They were building relationships. I had personal conversations with each of them. It was obvious they were both there to learn and connect. I’ll be using them as examples when people as how do to do it right.

    John and Tara were about building relationships with their customers — current and future.

  • If they send a product, it’s the right one.

    I didn’t met a representative from Little Debbie, but I didn’t see any reason that one needed to be there. The product — 100 calorie snacks — fed us during the breaks and movie party. Simply providing it for us to sample was enough for me to see that I liked it. I’ve already bought some. I like the peanut butter ones. More please!!

    Little Debbie let their product speak for them.

  • They give more than they might get.

    I’ve always been a LandsEnd evangelist. I love their jeans. The catalog they included in the swag back introduced their new line with free shipping. I paged through their catalog. I didn’t buy. I kept thinking that a $25 gift would have been a better investment. I was disappointed that LandsEnd didn’t reach out more.

    Free shipping from LandsEnd? Not exactly a sample of their product. UPDATE: My apology to LandsEnd What I was thinking? HOW COULD I OVERLOOK THE LANDSEND TOTES? Thank you, LandsEnd. I must have conference totebag blindness. I sure would have noticed if I had to carry that stuff without them. The inside pockets are particularly cool.

    Crocs added a $50 gift to the package. $50 was enough for me to go to their website to realize that they have more than just plastic shoes with holes in them. I think they might have a new customer. I’ve already told three people about the gift and how Alli showed off her crocs boots the audience.

    Crocs offered an invitation to experience more than shoes with holes.

  • Great sponsors know people remember experiences, not demos and speeches. They invite us to participate in unforgettable ways.
  • Sony showed up in the form of Chris Mann, who talked with BlissDom attendees on Twitter as @iamchrismann long before that weekend. So when he took the stage at BlissDom, he was already a friend. Here’s a clip from the private concert he did. Chris stayed, talked, and shot video.

    Sony let us help launch a career!

    Disney Pearl brought a massive HD plasma screen, 4 small ones, a complete sound system and production team for what might have been the most entertaining break of the the event. They were introducing YANNI VOICES — an event in which the famous musician chose 5 solo voices to put lyrics to his music and developed a performance around them. Who would have thought a DVD of a music show belonged a blogger conference. But the experience was exciting, moving, and entertaining. THEN, to make us feel special, it ended with a chance to meet the vocalists in the show.

    Disney made us part of a huge event.

Granted I’m only one person, and this is only my opinion. BUT … I’m one person with a few Twitter followers, a few blog subscribers. I run a conference, use a telephone, speak and teach about relationships in business, and attend more meetups and tweetups than most. I also like talking about the folks who get it right, but reminding folks who the best of the best are.

It’s great to see sponsors showing that they understand that experience is that way to share their products. They understand how build a fiercely loyal fan base. When they get right, it’s only right that we point it out and give a little of that love back.

How has a sponsor at a conference ever gotten you talk about them?

–ME “Liz” Strauss
Work with Liz!!

Buy Liz’s ebook to learn to the art of online conversation.
Register for SOBCon09 NOW!! See your online network explode!

Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, Blissdom09, LinkedIn, Marketing /Sales / Social Media

Beach Notes: I Almost Gave Up!

February 15, 2009 by Guest Author


by Guest Writer Suzie Cheel

Last week I started swimming with 3 local guys who swim each day, weather permitting, from one end of the beach to the other. One end being Greenmount Beach, the other end being Coolangatta Beach. This is about 750 meters (half a mile) in length.

I have been talking about swimming the length of the beach for several years, but never quite got started. Greg one of the swimmers asked me recently when I was going to start. I said: ” When I get some goggles.”

At the beach the next day Greg presented me with a spare pair of his goggles to try – no more excuses.

I decided to start the next Monday and I would swim Monday, Wednesday and Fridays.

Day 1 I got about halfway and discovered that swimming

the length of the beach was no pushover. Day 2 seemed even more difficult, the sea was also quite rough, to the point that I wondered whether I would even make halfway on Friday. I was even wondering if this was something I wanted to continue with.

I set off on Friday ahead of the guys and surprised myself when I looked up at the halfway point and thought that seemed easy and kept swimming to the end.

I reached the end and there was a slightly nervous moment when I thought the current was going to carry me around the point to the next beach. I was able to swim into the shore, I felt exhilarated.

I was so glad I had persevered.

Time to celebrate and do a happy dance.

What do you know about giving Up?

Suzie Cheel

Filed Under: Motivation, Successful Blog Tagged With: bc, Beach Notes, Suzie Cheel

Thanks to Week 173 SOBs

February 14, 2009 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A



  FAT KID'S IRONMAN FITNESS BLOG



They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, SOB, SOB-Directory, Successful and Outstanding Blogs

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