Conversation Is Often the First Step
In 2008, I wrote a blog post entitled “3 Reasons Iâm Sorry I Joined Doostang … ” which has become one of most consistently visited blog posts on my blog. That missive explained a bad experience that I and my friends had with the web platform in mentioned in the title.
Upon publication, I heard no word from the people at the site in response to my many attempts to solve the problems.
About 2-and-a-half years, I received an email from an employee asking if we might talk. We had a lovely hour-long conversation in which we talked about what the company was doing and how she said it had changed. I asked her, how would I know? Could you give some reason that I might believe you? I never heard from the company again.
A few weeks ago, I received an email explaining that Doostang had been sold and set up another conversation with Jeff Berger the new CEO. We talked for almost an hour about what had changed, where they were focused, and the history of the blog post I just described. He asked if I would take the blog post down. I said I wasn’t comfortable doing that because of the extensive comments on it, but I offered him the opportunity to write a blog post of his own.
What follows is that blog post …
An Apology – Better Late Than Never
by Jeff Berger, CEO, Doostang
I recently came across Liz’s blog post about Doostang from 2008 and am disappointed that the previous team demonstrated such arrogance and poor customer service. The entire situation was mishandled – Liz, I’m very sorry.
I was not part of Doostang in 2008, nor was anyone on the team today. The company was acquired last summer, and weâre a new group with a single goal â to provide our members with thousands of hand-picked job opportunities from top employers. Our focus is entirely on quality job content, and we’ve removed the troublesome networking features that Liz blogged about.
We’re changing the way we do business at Doostang, and we hope you will give us another chance to help you find your ideal job. In the future, any prospective or current customers experiencing trouble with Doostang can email me directly at Jeff@doostang.com.
Thank you, Jeff.
Do you have any advice for Doostang in this day of reputation management?
–ME “Liz” Strauss
Work with Liz on your business!!