Yesterday, I had coffee with Tom Vander Well of QA QnA. We sat right across the street from Sears Tower. He was the bigger deal. I was so looking forward to meeting him. Not many folks in the Customer Service Industry have figured out the power of blogging. Tom is one in a fine group that knows the business.

Tom company’s C. Wenger Group does data-based assessment of how the customer feedback loop works. The special magic is that his company sees the people and hears the words behind the numbers that they collect. That’s why they have some of the most impressive clientele in the Midwest — names that are on that Fortune list.

No matter what your work is, it really is customer service. You should be reading Tom Vander Well’s blog.

Proof of his real customer-centered, relationship focus, though, lies in the gracious company Tom was. In my excitement at a long-awaited chance to meet-up, I rattled on like a box of birds about business and blogs. [blush]

Thank you, Tom! Please know the longer you know me, the quieter I get. Really.

Despite the picture he took, don’t get the wrong impression about what he says I lost at Panera. I had to tell him something that the folks back in Des Moines didn’t know yet.

–ME “Liz” Strauss
Work with Liz!!