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Good Office Managers Are Not Made Overnight

July 20, 2011 by Thomas

Most offices have a manager whose responsibility it is to make sure the ship is being steered in the right direction.

So, what happens if your office ship is adrift or has not even left the port yet? Can you find someone qualified enough to take the wheel?

Before anyone thinks that such a position is a piece of cake, take a moment or two to reflect on all the responsibilities that befall such an individual.

Among the qualities one wants in a good office manager are:

  • Someone who treats the entire staff fairly. While all offices have their little cliques, it is important that the manager give everyone a fair shake;
  • Someone who is a worker and not just a supervisor. While the office manager is permitted to pass certain tasks on to assistants, etc. they should not expect to dish out all the work and not roll their own sleeves up to get the job done;
  • Someone who is organized and get make tough decisions. While folks will oftentimes say that the hardest working individual at a company is the one who has the messiest desk, an office manager needs to make organization a top priority;
  • Someone who displays good strong communication skills. Given this individual is at the epicenter of office communications, they need to be able to convey messages to staff in a quick and effective manner. One area that is oftentimes overlooked is providing positive feedback when employees do a good job. While it is expected of employees to do just that, patting them on the back now and then for a job well done certainly doesn’t hurt.

 

When it comes time for your business to hire an office manager, the above-mentioned qualities are important to say the least, so take your time in getting the right man or woman for the job.

Some smaller businesses do not have the luxury of adding an office manager due to financial constraints, so they may turn such duties over to a present co-worker, perhaps even the boss them self. While the boss could be a good manager, they also likely have enough on their plate as it is, so it is better to delegate such duties to someone full time.

Businesses when advertising for the post will want someone with experience, someone who has been in the trenches if you will of office politics.

Their job description could entail a laundry list of assignments to oversee, including company expenses and payroll, making sure any office maintenance issues are dealt with, matters involving hiring and firing, and organizing staff meetings.

While being a good office manager is not exactly rocket science, it does take someone who can lead, so make sure your selection for the position is a leader and not a follower.

Photo credit: autocareerstoday.net

Dave Thomas is an expert writer on items like home security systems and is based in San Diego, California. He writes extensively for an online resource that provides expert advice on purchasing and outsourcing decisions for small business owners and entrepreneurs at Resource Nation.

Filed Under: Business Life, management Tagged With: bc, business, office manager

August #SOBCon Chat Guest: AJ Leon (moderated by @AmberCleveland)

July 20, 2011 by SOBCon Authors

August’s SOBCon chat guest is AJ Leon, and the chat will be moderated by Amber Cleveland, and it will feature a preview of what’s happening at SOBCon NorthWest, held September 16-18 in Portland, OR. You can register for SOBCon NorthWest at http://sobconnw2011.eventbrite.com/

About AJ:

AJ Leon of the LaC ProjectAJ Leon is the CEO and Creative Director of The LaC Project and is a writer, blogger, and speaker.

AJ has worked with or trained over 100 organizations in the US and the UK concerning the landscape of digital asset development and deployment, the construction of user-centric web experiences, the use of new media and emerging technologies in developing authentic and human connections with fans, customers, donors and supporters.

The LaC Project is more than AJ’s company, it is his poetry. He believes that your business, especially now, needs to look less like a pie graph and more like a poem. There are poets in every field and every industry, and the new web gives us the opportunity to extend who we are into how we do business. And that is a special thing.

Stay tuned for the date and time of the August SOBCon chat.

Filed Under: SOBCon Site Posts Tagged With: bc

Sheila Scarborough Loves #SOBCon

July 19, 2011 by SOBCon Authors

Fullsize Sheila Scarborough headshot (photo courtesy Korey Howell)Since I attended the very first gathering, SOBCon has always been about taking the time to think through the trajectory of both my business and my life. If I like the direction, how can I do even better, and if I don’t like the direction, what are my practical alternatives? Twice after coming back from Chicago, I’ve launched a business partnership. The first one eventually petered out, but I learned a lot from it and those lessons have continued to be helpful as I run the second business, Tourism Currents with Becky McCray.
SOBCon has also been absolutely key to my evolution as a blogger, aka a multimedia online publisher. I had no concept of the value of my social media skill set until one of the conference speakers (in 2008, I think it was) looked out across a roomful of attendees and said, “As a business person, I can tell you that we in mainstream business want what you bloggers have in your DNA; the ability to communicate effectively online. And make no mistake – we’ll pay you for it.”  That’s when I got serious about figuring out what I needed to do to make a living doing what I love.  Much of what I am today, I owe to Liz Strauss and Terry Starbucker St. Marie.
Liz said something at the very first SOBCon – “At the bottom of every draft blog post is a button that says, ‘Publish.’ You’re a publisher. That’s pretty powerful.”
As usual, she made my brain connect to an idea in a brand-new way. I think of her every single time I hit that button, publish on my blog and send thoughts out into the world.
Sheila Scarborough, Tourism Currents

Filed Under: SOBCon Site Posts Tagged With: bc

Be Irresistible: Find the Unique Opportunity that Is Yours in Any Moment

July 19, 2011 by Liz

Ack, What Do I Do Now?!

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Let’s just say it was in the last few years …
My life already had become all about working with corporations and individuals on simplifying their strategic goals. Daily I asked people questions. Sometimes the situation was about an immediate problem. Sometimes it was about far-ranging visions and goals. The questions were the same, the answers were sometimes easier to find than other times..

Five types of questions can get anyone to the best view of the opportunities in any moment:

  • Mission – Know where you are going. What is your specific and ultimate goal? Can you see it. What is your commitment to it?
  • Position – Know the unique place where are you alone are now. What is unique about where you stand in the situation? What do you uniquely bring to the table? How can your perceived weakness be turned into a strength? (if your back is against the wall, no one can come up behind you.)
  • Conditions – Know how change offers you unique opportunities. What has changed that offers an opening, an opportunity, that uniquely suits you?
  • Command Decisions – Know how to focus and sort which decisions move you toward your ultimate goal. Which opportunity moves you toward your ultimate goal? How does your response work toward making more opportunities? Which decisions will build a foundation for stronger opportunities tomorrow?
  • Networks and Systems – Know who will help you execute and how you will keep your process going. Who can help? How can you align your goals with another to make the movement faster, easier, and more meaningful for both of you? Where is the process so strong it’s invisible or so weak that it stand out?

Strategy is a framework for claiming the opportunities that uniquely our own to move forward toward a specific goal in realistic ways over time. Keeping an eye toward our end game — our mission — is only the beginning. If we recognize the unique opportunities inside every change — when we move, when circumstances move, when the people around us move — we can see a clearer way to that ultimate, specific goal.

Have you analyzed your unique opportunities lately?

Be Irresistible

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, LinkedIn, mission, opportunity, Strategy/Analysis

Dear Big Company: Why Your Best Customer Offer Doesn’t Cut It!

July 18, 2011 by Liz

The Wrong Kind of Attention

cooltext443809558_authenticity

As I checked my bulk email, a subject line stood out to me. It read …

Only For Our Best Customers > Charisma Now On Sale!

I thought. there’s an “almost clever” idea meant to get me to look inside.
Charisma is the name of a bedding product line the company sells. I’ve bought it in the past and I am a fan. So the email ad should have made positive points … right?

It had the opposite effect. Here’s why.

Dear Big Company: Why Your Best Customer Offer Doesn’t Cut It

From the moment I read the subject line, my mind was brought to the offer not to the product. I was thinking What makes me a best customer and what’s so special about this best customer offer? That’s a doubly dangerous line to walk. After all, something ONLY for best customers really should be something exclusive and highly rewarding.

  • A “Best Customer Offer” Needs to Be Exclusive If they call me a best customer, I need to know what got me there. Am I truly a member of that exclusive best customer club or do they “say that to every girl’? I was doubtful about my “best customer-ness.” I haven’t bought from this big company for over two years.

    I found my doubt confirmed by the words under the ad.
    This offer “only for our best customers also said …

    If you received this email from a friend and would like to subscribe to our email list, click here.

    and something like …

    You received this email because you have subscribed to promotional emails from [The Big Company]

    So everyone on their list and anyone they pass the email onto is a best customer?

  • A Best Customer Offer Should Be Best Customer Rewarding If you call attention to my best customer-ness, I would think you’re trying to encourage best customer kind of behavior. So the next “best” requirement would be a Best Customer offer that seduce me into being a Best Customer — an unforgettable sale of such value that I not only stocked up for my own home, but also encouraged my friends to do it too. Unfortunately, the sale prices I discovered matched every other sale The Big Company has sent me.
  • Dear Big Company:

    Your “Best Customer” offer backfired on me.

    If you want me to read your ad and buy your product, don’t lie to me. It shows no respect for either one of us and takes the focus off the value of your product. In fact, it gets me wondering about things like these:

    • Is a best customer anyone with an email address on your list? Would you include the guy on the corner flashing open a trench coat saying “Hey look at this!”
    • Is your company in trouble that you have to resort to this? Are you like the guy who’ll say anything to get a date and doesn’t care who it’s with?
    • Did you think about who would read this email? Or were you so busy trying to sell me that you forgot that I might actually want to trust what you’re saying?

    “If you’re going to lie to me, at least have the decency to be convincing.” If this is your best truth, you need a better plan to get “best customers” to fall in love with you again. Because saying the equivalent to …

    You’re my best girlfriend and I offer you the same thing I give every girl even the ones I don’t know yet.

    just doesn’t cut it.

    If I’m a best customer, I want to feel like you care about me. A better subject line might read …

    Wake Up with Charisma! Sweet Dreams and Savings Sale!

    then don’t tell me … show me.

    Be irresistible.

    –ME “Liz” Strauss
    Work with Liz on your business!!

    Buy the Insider’s Guide to Online Conversation.

Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: authenticity, bc, LinkedIn, Marketing /Sales / Social Media, sales ads

Beach Notes: Whale Sculpture

July 17, 2011 by Guest Author

by Guest Writers Suzie Cheel and Des Walsh

At this time of the year it’s a common occurrence for us to see one or more whales just offshore from our local beaches, on their annual migration north. Occasionally we are lucky enough to see one breaching. The picture is of one of the sculptures in the 2008 Swell sculpture festival – an annual event – at Currumbin Beach, about 15 minutes from where we live. “Helidon Breach”, the title of the work by Matthew Bath, references both the magnificent sight of a whale breaching and the source of the beautiful white Australian sandstone from Helidon, Queensland.

Helidon Breach by Matthew Bath

Suzie Cheel & Des Walsh

Filed Under: Motivation, Successful Blog Tagged With: bc, Beach Notes, Des Walsh, Matthew Bath, Suzie Cheel

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