Who Always Gets a Perfect Score?
So we put our heads and our hearts together into what we do.
In this environment, we think fast. We move fast. We execute with the information that’s available. Sometimes we make the wrong choice. Sometimes the other guy gets there first. Sometimes what we built doesn’t work the way we thought it would.
We could put up a sign to let folks know that working on it.
But when the sign goes up often enough to become an icon, when people make new versions that involve Home Simpson and tattoos, then we’re an exponential FAIL. We all know about Twitter FAIL FAIL FAIL. But we’re not Twitter and we don’t have millions of new accounts signing on everyday.
One little fail can knock down a whole lot of good that we’ve built up.
What’s critical is our response.
- Hear the problem.
- Thank the people who found it for helping you.
When people point out a FAIL, stand beside them. Look where they are pointing.
It’s so much more productive than standing in front of them and feeling pointed at.
Always remember there’s a person on the other end of the issue.
To FAIL is human, to respond is more than service. That’s when humanity and character show through. Relationships built in a FAIL situation, often become FAIL SAFE in the end.
When has a FAIL served you?
–ME “Liz” Strauss
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