Successful Blog

Why Should Customers Come To You?

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Business Woman (Focus On Eye)When running a company, it doesn’t matter if you’re the big boy on the block or the mom and pop shop just trying to carve out a living. At the end of the day, customer service is what it all boils down to.

While some business owners have trouble relating to their customers, many more know that their customers matter more than anything else. Simply put; strong customer service goes a long way towards retaining current clients and bringing aboard new ones.

As the calendar soon turns to 2016, what are you doing to make sure your customers get nothing short of the best service in the New Year.

Review Customer Approach

In order to give your current customers (and hopefully many more new ones in 2016) the best service possible, review these following tidbits to see if you can properly check them off in your to-do list:

  • Customer is always right – Sure, we’ve all heard this adage time and time again whether we’ve run our own businesses or worked for those who have or currently do. Sure, some customers can be a pain in the old butt at times, but stop and wonder where you would be without them. Even though this does not mean you should let a customer yell at you and/or one of your employees, treat you like second-class citizens or spread malicious lies about your brand, you should give customers the benefit of the doubt in the beginning, especially if there is a contentious issue being discussed. Make sure you keep a level head and do not go out of your way to antagonize customers;
  • Keep the deals coming – Whether you sell and/or offer insurance, home furnishings, accounting and other financial services, Direct TV or countless other products and services, treat your customers right from day one until their last day with you. Sure, you can’t give items and services away all the time, but keep the deals coming whenever possible. When customers see that they’re getting specials from your business, they are more apt to stay with you. This is especially important if there is an issue. A customer who likes the deals you offer is more likely to stick with you even when a problem arises, knowing that more discounts are likely coming their way down the road;
  • Employees need to buy into plan – When you have employees under your guise, it is important that they are on the team too. It just takes one bad customer experience with an employee to create problems. Your workers should always give the customer the benefit of the doubt, be it a price issue, a matter involving service, etc. Again, that does not mean customers are allowed to rip one of your employees over the phone, in-person or via email, but make sure your employees are not short with customers, allowing them to speak their mind;
  • Don’t Be a Stranger – Finally, don’t be a stranger to your customers. Sure, you should not be bothering them with endless sales pitches, but you also do not want to seem like you do not care. The occasional follow-up on their thoughts on the service you provided them, whether or not they’re happy with the product/s you sold them etc. is important. It also doesn’t hurt around this time of year to send out a little holiday cheer via an email, text, letter etc. to let them know how important they are to you.

With the New Year only days away, take stock in how you treat customers now and moving forward.

Photo credit: BigStockPhoto.com

About the Author: Dave Thomas covers business topics on the web.

 

Is Your Association Providing the Personal Touch?

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Shaking HandsPersonalization is the key to many marketing campaigns today, especially if you’re newer to the business scene and looking to make inroads.

For organizations that don’t offer a product, they may not see the benefits of personalization. However, associations in all industries can utilize personalization to create a more satisfying experience for their members.

Members join associations for all kinds of reasons.

Some use them to leverage connections or to enhance their own image. They may be looking to network or to gain more industry experience.

Your association can find unique ways of interacting with members based on those reasons and on the unique needs they have.

Go Beyond Basic Personalization

As the article, “Why Personalization is so Vital to Your Association” says, many organizations use a basic form of personalization without tapping into the more advanced options. The article discusses using the individual’s name in correspondence, but you can do so much more.

Associations often attract members from various levels.

For example, in an industry association, members may consist of experienced professionals as well as those just starting out. The information a beginner is looking for is going to be different than what an expert in the field needs.

With modern technology tools, it is possible to show custom content to each user. As a result, you can create content that caters to various types of members.

Filtering for Information

Another method of personalization begins with filtering your members based on specific criteria.

Put them in groups with certain groups receiving information or other tools that benefit them. Create opportunities for networking based on their interests.

You can offer courses or send out special invitations based on the various needs of your members.

Instead of waiting to accumulate data over time, most associations have immediate access to more information than the average business that is trying to sell a product or service.

Just by joining your association, you can ascertain certain facts about your members. You will also most likely have them fill out a form that provides you with even more details.

Benefits of Personalization

Personalization benefits you as much as it does your members.

Instead of offering random or generalized information or opportunities, you create custom options that are geared toward a specific group or person.

This degree of personalization creates a more positive interaction between you and the member. They will be more likely to stay with your association and will be more active.

In addition, you will spend less time and money sending out general content to everyone.

Because you have a target audience and are more specific in your approach, you will see better results.

Personalization is not just for businesses in the retail industry.

Every organization can benefit by personal interaction with their members.

Take your association to the next level and discover that your members are getting what they need when you make your interactions with them more personal and satisfying.

Begin today finding out how you can get personal with your members.

Photo credit: BigStockPhoto.com

About the Author: Joyce Morse is an author who writes on a variety of topics, including finance and the business world.

Get Personal in Training Your Sales People to be the Best

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Close-up of people with hands together. Concept of union in busiDoes your sales training have a personal touch?

The aim of sales training is to equip your sales team to do their best for your business. Well-trained sales people will pursue the best leads and communicating effectively with customers, ultimately improving your sales and conversions.

By adding a personal touch to your sales training, you increase the chances of success for your sales team.

So just what does a personal touch mean in terms of sales training, and how can you implement it in your business?

One Size Doesn’t Fit All

When it comes to sales training, it’s all too easy to take a one size fits all approach.

You set up a training day or give your sales team an e-course to complete on their mobile devices, delivering everything you think they need to know. However, this may not be the most effective approach for your business.

Here’s why:

  • Different people have different learning styles;
  • Different people learn at different speeds;
  • Some team members will already be familiar with some of the material;
  • Team members will have different gaps in their knowledge;
  • Some people will learn better at different times of day;
  • Some people will respond better to specific content delivery methods than others.

Understanding the different needs of your sales team members is vital in creating sales training that has a truly personal touch.

What Does Personal Training Look Like?

Personal training is focused on what is best for each individual learner.

Personal training can include:

  • Offering different learning options (such as videos or interactive quizzes);
  • Breaking training down into bite size pieces so learners can choose where to go next;
  • Recommending new training modules based on each learner’s history;
  • Giving learners a chance to focus on problem areas;
  • Delivering different content based on each learner’s progress.

Benefits of Giving Training a Personal Touch

Adding a personal touch to your sales training means you’ll be offering the best training for each individual member of your sales team.

By focusing your efforts on adapting your training to be appropriate for each individual learner, you increase each team member’s chance of getting maximum benefit from the training.

As the article, “Modern Pharma Sales Training Deserves a Personal Touch” points out, customizing training to each learner’s needs improves the quality of the training.

Each person will receive the best content for them, in a way that they can personally work well with. Their engagement with the content will be more meaningful.

Making Training More Efficient

Adding a more personal touch to your training also means your training will be more efficient. When you deliver the same training to everyone, some people will receive training in topics they’re already well versed in.

As well as wasting time, this is likely to bore learners.

By personalizing your training, you let each learner skip over areas they are already familiar with.

More personal training also lets you see where each member of your team is struggling, giving you the chance to offer them support. Learners can put their focus on the areas they most need to improve.

Finally, by personalizing your sales training, you can pay attention to each learner’s preferred method of learning, for example by reading, answering quizzes or watching a video.

Targeting a preferred learning method is much more efficient than having everyone wade through material that doesn’t gel with their personal learning style.

When you add a personal touch to your sales training, you are essentially delivering the very best training for each member of your team.

The result is the best trained sales people, who are an asset to your business.

Photo credit: BigStockPhoto.com

About the Author: Tristan Anwyn writes on a variety of topics including social media, how to build customer relationships, content marketing and how to offer the best training to your sales people.

Swing for the Fences with Gated Content

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The word ShareFunneling gated content into your websites is the lifeblood of your business.

When you have a sufficient stream of content flowing through your company’s site, you could have a guaranteed steady flow of customers.

If you want that circulation to continue, you must keep a steady stream of content behind the gates.

Uber active websites with daily and hourly content will build a devoted viewership base that will grow exponentially, while websites with dribbles of articles will plateau at a certain level and eventually wither away.

Here are some top tips on how to get more relevant content centered on your business:

  1. Recruit a Few Dedicated Writers for Your WebsiteYou don’t have to hire a full-time staff writer for 40 hours a week. You don’t even have to find writers and hire them directly. One of the best ways to keep gated content streaming on your website is to hire a marketing agency. Marketing agencies hire freelance writers for you, come up with the topics for them to write about, and bundle it all up in a neat little package that you don’t even have to publish yourself. With a marketing agency and dedicated writers behind you, your pool of gated content will overflow. As the following article looks at, here are 3 more of the4 simple ways to increase your amount of gated content.
  2. Center Content on Customers’ DesiresYour customers always know what they want. To build content and keep your customers happy, center content on their desires. Of course, to do that, you have to actually find out what they want. You can do this with surveys, opinion panels, behavior tracking and analysis and more. Their desires and wants are a wealth of information on what type of content should be published. Emails and comments that they give you either directly or on your business social media pages are clues telling you what your customers want. You can learn what they aren’t getting or understanding, what needs to be better iterated, and what they are interested in getting from your company.

    Watch What Other Websites Are Doing

    Pay attention and observe what other popular websites are doing. What are they publishing, which pages are getting more comments, what’s making them gain page views and comments, and what premium content are they selling? If a website is getting attention while yours is not, spot the key differences and make the change. Grab your market share.

    4. Share the Load

    Your premium content doesn’t all have to be from you. Consider partnering with a non-competing website. Offer to link-back to their site in return for content that doesn’t require a lot of man hours; video interviews, podcasts, and such. This media rich environment for premium content will give your readers value and give you a much needed break from content creation.

    In the end, your gated content has to deliver on your promise to your customers.

Make sure your content enhances your reputation by following these tips.

Photo credit: BigStockPhoto.com

About the Author: Kate Supino writes extensively about marketing and best business practices.

 

Are You Insured to be a Successful Entrepreneur?

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Disaster RecoveryIn business, contracts hold a lot of weight.

A contract is a legally binding agreement that states that you, as the business owner, will fulfill certain obligations to the client. But what if a contract is not enough on its own?

This is where surety bonds come in.

A surety bond is an agreement that goes a step beyond a simple contract in that it utilizes a third party that vouches for, and becomes obligated to, the service provider being able to get the job done.

Essentially, a surety bond is a guaranteed agreement between your company, the client, and the bond provider.

The bond provider is telling the client that if your company is unable to complete the agreed upon work, someone will be brought in to finish the job. The client can be “sure” of that

Do You Need a Surety Bond?

Think of a surety bond as insurance.

In traditional business insurance scenarios, the insurance provider will cover costs in the case of damage or injuries. Surety bonds work in the same manner such that, if your company is unable to complete the agreed upon work, the client will be financially rewarded and protected.

Many types of businesses can benefit from surety bonds, including those that work on long-term creative projects.

The truth is that, in such circumstance, a clear resolution is not always available when a conflict arises. When hitting such a crossroads, surety bonds can make a big difference in satisfying the client and avoiding a lengthy and costly lawsuit.

How Do You Obtain a Surety Bond?

In the article, “Step-by-Step Guide to Obtaining Surety Bond Insurance,” the author discusses a number of steps that need to be taken prior to obtaining surety bond insurance.

The first step is to ensure that your personal or business credit is at a high enough level to receive a security bond.

You should also have all business information, including financials and safety records, available to present to a potential insurance provider.

From there, you will also need to determine whether paying your premium upfront is the best option or whether making monthly payments works best.

In the end, you may benefit more from speaking with a surety bond expert who can examine your individual needs and make recommendations.

Just as no two businesses are the same, no two surety bond options are the same.

By consulting with an expert, you may be able to save yourself and your company time, money, and headaches in the future.

Photo credit: BigStockPhoto.com

About the Author: Andrew Rusnak is an author who writes on topics that include business development and insurance.

Give Your Mobile Subscribers What They Desire

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Internet Of ThingsMuch of what consumers do electronically these days is done on their mobile devices.

People have grown accustomed to the ease and convenience of communicating and getting information without having to sit in front of a computer. Mobile devices are easy, convenient, efficient, and well, mobile.

As a business owner, it’s up to you to deliver great mobile marketing to keep your customers happy and engaged, while reaching out to new ones at the same time.

If nothing else spurs you on to develop great mobile marketing, these two facts from Forbes should:

  • Ninety-one percent of adults keep their smartphones within arm’s reach. (Source: Morgan Stanley).
  • Even more important to entrepreneurs: nine out of 10 mobile searches lead to action. More than half lead to sales. (Source: SearchEngineLand).

Yeah – mobile marketing is pretty important.

As the article, “Do You Know What Your Mobile Subscribers Want from Your Business?” looks at, it’s important to know what your subscribers want.

You don’t want to send them the wrong information, or content with no personal value, that’s a waste of everyone’s time.

Know Your Audience

One of the biggest keys to mobile marketing is to know your audience.

Lots of data is compiled to find target audiences, whether through surveys or digital or print campaigns, now use that information to create a target base.

Keep in mind:

Shareable, valuable content

Once you have your target audience, deliver what they want. The more valuable the content you give them is the better chance your audience will act upon it. And that isn’t just purchasing a good or service; it’s also sharing the information to extend your customer base. One of the marvels of mobile marketing is that it’s so easy to share content, for your customers to reach out and share your great business.

Good mobility

Another thing you can do is work the mobility factor. A great website that works well on a mobile device is vital. Even if you have a stunning, easy to navigate, informative website from a desktop, if it isn’t mobile friendly, you’re hurting yourself. Think about how many times you’ve looked up something on your mobile device that doesn’t read well – you usually find something else. Don’t’ let that happen to your business.

Besides your website, make sure you have the right social media and it’s easy to follow.

You also want it easy for your customers to subscribe to any SMS or email services you offer.

These are great ways to engage customers and keep them abreast of anything new going on with you.

You can also send out deals and promotions to your subscribers. If they receive it on a mobile device, they are much more prone to act on it.

Trust that the time and effort you put into your mobile campaigns will pay off.

Just like social media, it may take some extra time, but through the marketing pay out, you’ll be glad you did.

Photo credit: BigStockPhoto.com

About the Author: Heather Legg is an independent writer who covers topics related small business, social media, and working from home.