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I Asked for Hot Fudge and Cool Whip but I Got Skittles

January 27, 2010 by Liz

The Gesture Was Lovely

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It was a mission. The task was simple.
On the way home from dinner, he said “I need to go to the store.”

We hired a taxi to place him at his destination.

On the way out of the car he asked, “What for you?”
I said, “hot fudge and cool whip.” I was thinking hot fudge with the butter pecan ice cream we had for a late night sundae. I was thinking Cool Whip for an early morning “blogger’s latte.”

Didn’t get the hot fudge or the Cool Whip.

What he brought home was Skittles.
I like Skittles, but Skittles — they are his favorite!

The gift was lovely, but … he got me what he liked, rather than what I asked for. It was nice thought and I said, “thank you.”

Still uou can’t make a blogger’s latte with Skittles, no matter how much anyone loves that candy …

Ever been there? How do you respond when someone — maybe a favorite company — gives you what THEY want.

–ME “Liz” Strauss
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Filed Under: Customer Think, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, blogger's latte, Cool Whip, Customer Think, customer-service, LinkedIn, Skittles

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