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Words Matter

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Rosemary O’Neill

The Words Matter

The words you use every day surrounding your customers do matter.

Are you “driving eyeballs to a squeeze page?” Or how about “shutting down a trouble ticket?”

Used over and over again, these images start to permeate our corporate culture. And how do you think the “traffic” feels about being a tiny cell on your spreadsheet? Yes, they can tell.

Even the kitchen lunchtime conversation can have a long-term impact. Are you constantly hearing “war stories” about crazy or stupid customers? If you’re hearing that on a regular basis, it’s time for some vacation and re-thinking. Was that customer stupid to give you her credit card number?

Inject Positive Energy

The best way to address this issue is to start injecting different words and mental images into your daily conversations with colleagues.

Think of how beautiful Guy Kawasaki’s word “enchantment” sounds (and his book is full of good ideas). Instead of “trouble tickets,” what if you had “rescue missions?” What if you hung up photographs of your customers’ faces in your hallway?

Today, as you go about your business, try to capture the negative, destructive words and think of alternatives that uplift, inspire, and energize.

How do you talk about your customers when they’re not in the room?
Do your words matter to them and to you?

Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work for on the Internet . Check out the Social Strata blog. You can find Rosemary on Google+ and on Twitter as @rhogroupee

Thank you, Rosemary!

You’re irresistible!

ME “Liz” Strauss

What Remarkable Footprints Have You Already Left?

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A Minute Reflecting Can Change the World

Some mornings when I’m ready to be still and reflect, I’ll sit back, click over to my writing blog, and find something I’ve written before to see where I’ve been while I think about where I might be going next. This morning in seconds I landed on something called, “Remarkable Footprints.”

Whenever I’m in the midst of travel or meetings, it seems a nice way to explain how the world has supported me and how I rely on it to keep me going. Here it is.

Remarkable Footprints

I’d been watching the water since just about sun up. I’d been writing in my journal, thinking about life and stuff. A reoccurring theme kept playing in my head and on the page I was writing on. Like the waves on the ocean that theme kept repeating, repeating without regard to the sky, the sand, or my staring and wondering.

My life keeps circling round to lessons I’ve met before. The same mishaps keep happening. The same rugs keep getting pulled. Two years now had been as if all of the losing and learning had been wrapped and served up to me at once. This time it had come close to changing me. The concrete way down there was all that had kept the wolves from coming in.

I put my pencil down to watch the water. Watching was all I had been good at doing for quite a while there. I mentally let the waves wash away worries, clean off the weight of fears that I’d fought my through. I saw myself lean back on the surface to let my cares float to the sky to dissolve. The bubbles in the wavy foam would have done the same if they could have done what they wanted to. All things in nature know what they must do. People could learn something from that natural way of thinking.

People had told me I was too much or too little, too tall or too filled with feeling. They had made it clear that I couldn’t do what I do so well. I came close to actually believing them. What made me want to listen? What stopped me in the end from giving in, from giving up?

Who knows how long before I packed up my journal to walk back to life again. With a new resolve I set off. It was time to say, You’re wrong. I can. I will. Stand back, and watch me.

When I turned for a last look, I saw people caught in a conversation. They were gathered together at the path I had taken. Who could explain what they saw before them?

They were staring at remarkable footprints in the sand.


credit: http://www.sxc.hu/photo/500089

What Remarkable Footprints Have You Already Left?

Every step we take leaves a footprint.
We move the molecules of life, earth, air. People see where we got and are moved by our travels.
Others follow because we’ve made the way safer, easier, more meaningful because we’ve been there.

Have you thought about the remarkable footprints you’ve already left for others to follow?
Think about them again.

We can change the world — just like that.
–ME “Liz” Strauss

If you’re ready to change the world, send me your thoughts in a guest post. Feel free to take the gorgeous Change the World image up there back to your blog.

3 Steps to Start a Successful-Online Business

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Danielle Rodabaugh

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Take Charge

If you have a tech-savvy entrepreneurial spirit paired with an old-fashioned hard work ethic, starting a web-based business might be a great option for you. By managing web-based businesses, innovative entrepreneurs can work from home, set their own schedules and take charge of how much they earn each week. But what does it take to start, and then manage, a web-based business that’s profitable?

1. Choose a product or service in a profitable niche.

The first step to starting and running a successful web-based business is determining the products or services you should sell. As with traditional brick-and-mortar businesses, you’ll have to do a great deal of market research before you even think about starting an online business. If you want to make a profit for the long-term, you need to choose a market in which people consistently spend money. Then you need to find a niche audience within that market to specifically target online.

For example, my boss was interested in starting an online insurance company. He soon realized how difficult it would be to build one from scratch when so many national brands had already claimed substantial ownership of the market. So, he zeroed in on a very specific segment of the industry: bond insurance (http://www.suretybonds.com). This allowed him to market his company to a specific online audience that insurance providers had largely been ignoring.

You can determine whether a niche is profitable by researching keywords related to that market. A variety of free and paid SEO research tools can help you determine what your potential clients are looking for online. These tools can also give you an idea of what the competition looks like within the industry as a whole or one of its specific niches. Once you’ve gathered a comprehensive understanding of how your market works and what it’s missing, you’ll be able to develop a brand.

2. Launch a professional website.<.h3>

Once you’ve selected a niche that has the potential to turn a profit, you’ll need to launch a website that features your products or services. Although you could hire a professional web developer to create a fully customized website for your company, you might not want to invest a significant amount of your start-up capital on web design right away. If you want to keep start-up costs down, consider using a template for your website.

Free templates usually don’t offer many ways to customize the look, feel and navigation of a website; however, you can usually purchase a $100 template that offers a great deal of customization. These templates are simple for beginners to install, and many provide user dashboards that will simplify the way you manage your site’s layout, colors and other features.

3. Implement a commanding online marketing strategy.

Simply setting up a website doesn’t guarantee that customers will find your online business (http://www.sba.gov/content/setting-online-business); you’ll have to heavily market your company to garner traffic that generates sales. Paid placement advertising can drive traffic to your site immediately; however, doing so requires a substantial investment upfront. If you choose to use paid placement ads, start with a small budget and test your options before spending a ton of money.

Setting up free profiles on social media sites such as Google+, Facebook and Twitter is one cost-effective way for you to build interest in your business and attract potential customers. When you work with these sites, though, keep in mind that most of your interactions should build trusting relationships rather than promote products or services. You should focus on promoting your company though on-site content development and other SEO marketing strategies.

As a professional who works with entrepreneurs every day, I’m aware that many more factors go into managing a successful web-based business. However, I firmly believe that developing strategies to achieve these three goals from the beginning will give any new business owner a solid starting point.

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Author’s Bio:
Danielle Rodabaugh writes about surety bonds, business licensing and entrepreneurship at SuretyBonds.com. You can find her on Google+ or Twitter @darodabaugh (https://twitter.com/#!/DaRodabaugh).

Thank you, Danielle, for getting us started!!

–ME “Liz” Strauss

How Do You Recognize and Attract Heroes and Champions for Your Brand?

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(Updated in 2020)

Photo by Christina @ wocintechchat.com on Unsplash

10-Point Plan: Enlisting Heroes and Champions

Those Who Are Waiting to Lead

Finding the heroes and champions who already love what you do. It seems every time I give a presentation about growing business and social business a few CEOs and business owners find me to talk. They want to know to get started raising a barn — a vibrant internal community of fans focused on growing their business — rather than building a coliseum — a huge endeavor that employees work on for them. They want to use social tools to connect all of the people — employees, vendors, partners, and customers — who might have ideas and insights that will help their business thrive.

The first question is how to find and attract those heroes and champions.

How Does a Business Identify Heroes and Champions?

Last week, I wrote about assessing and benchmarking the community with two informal tools that allow people to offer their opinions on the state of things. The second tool, a sociogram, is often used in education settings to determine social networks and influencer hierarchies. It’s a gem of a tool for finding out who already has influence within a group.

To find the heroes and champions of the change toward a stronger community look to the sociogram to find the people who were chosen most often as

  • people others would ask to teach them something new. (training stars)
  • people others would invite to attend or a gathering of your friends. (social stars)
  • people others would ask to offer you a recommendation on the quality of their work. (leadership stars)
  • people others would ask to to do all three. (influence stars)
  • Identify and enlist a core team of champions to lead the quest.

It easy to see how these four groups, particularly the last would be the people that your team and your community look to for answers, advice, and how to evaluate and navigate change.

So it follows naturally that the people who scored highest in these groups might be the first team of heroes and champions that we bring together to talk about the brand values they believe in and those that are the new mission.

Look for the Leaders You Already Know

Attracting and enlisting these heroes can be natural and easy if we really are set on raising on barn, not building a coliseum. We lay out the vision clearly, explaining the goal and the rewards of getting to it.

We’re going to build a business that will make work easier, faster, and more meaningful for us and the people who work with us. AND We’ll do it by aligning our goals and building something that none of us could ever build alone.

Are you in? What skills do each of you bring? What are the minimum processes and rules we need to keep honest, respectful communication? What problems do you see? How might we solve them before they begin? How can we best bring this message back to the rest of the team?

Yet people can respond to a clear vision for many reasons. Some are drawn to the work. Some come for personal reasons. Some come to build something they can’t build alone. Some may come because they seek approval and attention.

Look for those who show leadership qualities of their own.

  • Competence and core values – champions who love your business understand what moves the business you’re in. They add insight into how to bring the vision to life. They have integrity, are trustworthy, and respect others. They are examples of intelligence and heart.
  • Positive energy – heroes and champions bring out the best in others. They have the energy to invest in big ideas with a spirit of inclusion, gratitude, and generosity. Curiosity fuels their solutions, inviting ideas from all sources.
  • Strength of character– leaders who can carry a vision have a strength of conviction, no matter the power of their role or position.

Before you try to create brand evangelists why not reach out the ones you already know? As you look for the people you would call heroes and champions, you’ll find they’re connected to others who are much like themselves. Invite just a few to a meeting and begin planning a barn together.

How do you recognize the brand evangelists you already know?

Related
To follow the entire series: Liz Strauss – Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

Be Irresistible.

–ME “Liz” Strauss