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How I changed the story I was telling myself

August 15, 2016 by Jane Boyd

On Stories & Taking Risk

It was another day of meetings — the last — of what had been three full days for an important advisory committee I was serving on. We were in the wrap up stage of the day; the time where each member of the committee was to share key closing thoughts and advice for government officials.

Luckily — or perhaps unluckily — the feedback started at the opposite side of the room. This meant that I would be close to the last to share my thoughts. I knew that I had things to share; critical feedback. Ideas and suggestions that would help the key officials who were there to listen. I believed my words could make a difference.

Yet, as I listened to those who were speaking before me — I became concerned that my feedback would not be “good enough.” Even worse, I began telling myself that there was no way I was as smart or as informed as all the others who were at the same table I was.

By the time, it was my turn to speak — the story I was telling myself — was that my expertise was non existent. And that the words I wanted to share — my words — were of little importance. Amazingly I still, somehow, managed to stumble through my thoughts and get my words out. As I did this, I was overwhelmed with fear. And, silently, I began comparing every word I spoke out loud to all the others words that had already been said. As you might imagine, nothing profound emerged from me. And my words sort of hung in the room with what seemed like an eternal silence, long after the fact. Nobody said anything. In fact, I was sure I saw a few sideways glances between folks. To say it was awful — just doesn’t begin to describe how I felt.

On that day, I left that meeting room with the story I had told myself — that I was not as smart or as informed as all the others — fully cemented in my mind. And guess what? I chose to let that story stick with me — for more than 10 years. It hung over me every time I went into meetings that were with more than a few people. It was with me when I met in team meetings with clients. And when I attended other committees I was also serving on. In time, I began avoiding such meetings — and narrowing my circle of clients — as well as friends and colleagues. I did all this — because of a story I told myself.

I carried that story — and all the subsequent thinking that came with it — until the winter of 2011. It was then; that something happened and that made me realize the story I had been telling myself was a lie. And that I — Jane Boyd — was every bit as smart and informed as the next person — and — that yes, my words and my voice mattered. In fact, they mattered a whole lot.

So — what happened? What made me realize I had been telling myself a story that was a lie?

In hindsight — it seems so simple — but here it is:

I got tired of being quiet. Of not saying what was truly in my mind. So I took a risk.

I decided to stop being quiet.

What followed, set me on a journey that led to me learning about the power of the stories we tell ourselves. And that eventually enabled me to slay a great many of the stories that had been holding me back. The more stories I eliminated and reframed — the stronger my voice and my words became. Not only in person, but in writing too.

The truest stories are the ones that don’t hold you back or keep you quiet. They are the ones that not only empower you — but — reinforce all the good things about the very person you are.

Be brave,

Jane

Put Your Mind to It

Think of a moment when you began telling yourself a particular story.

  • What is the story?
  • Is it beneficial to you?
  • Is it really your true story?

Life affords us the opportunity to keep, reframe or throw away every story we tell ourselves. What do you want to do with this particular story?

More from Successful-Blog. . .

about Stories & Taking Risk

You’re not “just” anything. Dare to dream.

  • by Rosemary O’Neill, Co-Founder/President of Social Strata, Managing Editor of Successful-Blog and GeniusShared community member.

Jane Boyd is a Partner in GeniusShared. She is also the CEO of 45 Conversations Media & Education Ltd, a Canadian education and training company based just outside of Vancouver Canada. She works with educators, business, community and government in the areas of early learning, work-life, community development and employee engagement.

Filed Under: P2020, Personal Development, Sharing Genius Tagged With: risk, story, story we tell ourselves

Make It Your Business to Defend You and Your Brand

August 12, 2016 by Thomas

Personal BrandingIf you have worked many years to establish your brand, imagine how quickly all that work can go down the tube if you are alleged to have committed a sex crime. Think it can’t happen to you? If so, change that line of thinking now.

Whether true or not, many individuals (including those running businesses) get caught up in sex crime allegations at some point and time in their lives.

As a result of such allegations, their professional and personal images take a hit, a hit that some will find difficult to ever recover from.

If you are dealing with such allegations, make it your business to defend you and your brand.

Standing up for Your Reputation

The first thing you need to do if alleged to have committed a sex crime is making sure you have legal representation.

You may think that paying for a criminal defense attorney is out of the question, so you will end up representing yourself.

Stop for a moment and think about your legal experience. Safe to say, it is probably slim to none. As a result, you need to find an attorney who will fight tough cases.

Once you have that attorney in your corner, the next important detail is going to work on the prosecution’s case.

Even though you never want to verbally attack the alleged sex crime victim, you have every right (and need for that matter) to look for holes in their story.

The sex crime allegation against you could be any number of charges. Among some of them:

  • An employee at your business accuses you of inappropriate conduct towards them or another worker;
  • A customer to your business accuses you of inappropriate conduct towards them;
  • Someone outside of your business accuses you of inappropriate conduct towards them.

No matter who is coming forward with the allegations, you need an experience legal professional to nip these charges in the bud before they do both professional and personal damage to your image.

For those business owners thinking that such allegations will just go away, it is important to not get into that mindset.

Even if you are totally cleared of any sex crime allegations, the stigma of them can hover over your business for weeks, months, perhaps even years. This is all the more reason to deal with them immediately and thoroughly.

Don’t Lose Focus on Your Business

As you deal currently with a sex crime charge, make sure that your business does not suffer as a result.

If you are going to be tied up with your legal team and/or in court, it is important that your business still keeps up its day-to-day operations.

In the event you run the business by yourself, consider getting some temporary help in to hold down the fort. If you have employees under you, delegate some of your responsibilities to them. The key is making sure that your business is able to meet the needs of your customers whenever and wherever necessary.

Speaking of customers, do you go public with the allegations you are facing?

Many criminal defense attorneys will tell you to stay quiet on such allegations, fearing that you are just opening up a can of worms if you go public, especially on social media.

The decision ultimately has to be yours, though it certainly would behoove you to listen carefully to anything your attorney tells you.

On the one hand, talking about your case in public to customers, on social media sites etc. does of course open up the possibility of something you say being used against you if your case goes to trial.

On the other hand, you do want to get out in front of the matter and make sure your side of the story is heard.

Since there is a good chance some or many of your customers (current and potential) are likely to have heard of your sex crime allegations, use your best judgment as to what you should and should not say.

In the end, your brand could take quite a hit from such allegations.

Along with your personal freedom, your other big focus should be on keeping your brand alive and healthy.

Photo credit: BigStockPhoto.com

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Business Life, Personal Branding Tagged With: attorney, brand, business

Podcasts to check out right now

August 11, 2016 by Rosemary

It’s the end of Summer, a perfect time to add some fresh subscriptions to your podcast queue.

After all, once the kids go back to school, you’ll be able to wear headphones without interruption for popsicle breaks or bicycle tire repair. (Bittersweet, I know…)

Today I’d like to share my latest podcast recommendations for busy entrepreneurs/business builders.

Scott Monty’s The Full Monty

The Full Monty Podcast
I’ve been a subscriber to Scott Monty’s excellent marketing/digital newsletter for a long time. This podcast is the audio version of the newsletter, and I love that it’s only 15 minutes. You can squeeze this in, even on a short commute, and be instantly up to date on what’s going on in the industry.

Patrick O’Keefe’s Community Signal

Community Signal Podcast
Patrick is one of the leading experts in online community, and Community Signal is a deep dive into how to do it right. If you want to really know how to engage with your customers, fans, and partners in an authentic way, give this great podcast a listen. (And I’m not saying that just because I’ve been a guest on the show.)

Julia Roy’s How We Work Now

How we work now podcast
Julia is a bundle of energy who has been known as “the digital girl,” with a highly successful entrepreneurial, blogging and speaking career. Her new podcast is an interview series that will focus on one area of creative professionals each season. This season focuses on writers, and started off with an excellent discussion with Dorie Clark. Seriously, you need to add this one to your list.

Stewart Rodgers & Travis “Teedubya” Wright’s VB Engage

VB Engage podcast
Even though this podcast comes from Venture Beat, it’s not about venture capital. Don’t be intimidated away. If you listen, you will get smart discussion about marketing technology, user-centered design, mobile marketing, and more. Warning: there will be snark.

Andy Crestodina & Barry Feldman’s Content Matters

Content Matters podcast
If you want to know how to do content marketing right, these are your guys. Andy and Barry explore the ins and outs of headlines, analytics, SEO, and everything else you need to know if you want to use content marketing in your arsenal. Need I mention the excellent banter? The fact that you can access both of these guys’ brains for free is simply amazing.

What are your favorite new podcasts?

Author’s Bio: Rosemary O’Neill is an insightful spirit who works for Social Strata — makers of the Hoop.la community platform. Check out the Social Strata blog. You can find Rosemary on Google+ and on Twitter as @rhogroupee

Filed Under: Personal Development Tagged With: podcasts

Don’t Drop the Ball with On-Time Customer Payments

August 10, 2016 by Thomas

Paying The BillAs you step back for a minute to analyze how your business is doing, take a look at your financial well-being.

For most business owners, their survival revolves around being financially solvent. Seems like an easy concept, but you might be surprised how many individuals running companies struggle with staying out of the red.

That being the case, are you doing everything within your power to make sure your customers make timely payments?

If you are dragging your feet here, you could end up getting behind on payments, leaving you in a precarious position.

So, are you prepared not to drop the ball with on-time customer payments?

Keeping the Money Flowing in

So that you can make sure (as best as possible) that you do not fall behind on customer payments, remember these important tidbits:

  • Invoicing – First and foremost, make sure you are sending out necessary invoices on time each month. While some of your customers will pay in-person (especially if you own a physical storefront), others will need to be billed for the purchasing of products and services. For that latter group, you can’t do the invoicing whenever you get around to it. For one, it throws the customer off (especially repeat ones) when they are expecting an invoice around the same time each month. Secondly, it can create a backlog in the invoicing process, again leading to problems. Lastly, you won’t get paid in a timely manner, oftentimes the biggest of all the concerns. If you are having issues with invoices, it could be something as simple as making them up in the first place. In the event that is an issue, look to work with a vendor so you can create a free invoice. Putting an invoice together should take little time and effort, so don’t make it out to be a big project;
  • Deadlines – If some customers are not paying you in a timely manner, you are often left with few avenues to turn to. The one that many business owners dread, heading on over to a collection agency. No, it isn’t something you’d prefer to do, but you also want to make sure you get your money before too long. In looking at the collection agency option, use it as a last resort. It may simply be that a friendly reminder or two nudges some customers into paying you when all is said and done. Remember, the customer has already purchased products and/or services from you, so they owe you money if they have not already paid up. Do not feel bad about having to go after them for the money that is due you;
  • Assistance – Lastly, it may simply be a case that you need to hire a financial assistant to make sure you get your funds when you should. If you’re a small business owner, the idea of hiring someone may make you hesitate at first, but you also want to make sure all your business needs are being met. Bringing on someone with an accounting background (even in a PT role) is perfectly fine. Doing so removes one more responsibility from your shoulders, allowing you to concentrate on other important facets of your business. Just make sure that whomever you decide to bring on has a good financial background, plus is orderly and works well without lots of supervision.

If you drop the ball when it comes to your customer payments, your business can suffer sooner rather than later.

While some aspects of your business can take a backseat at times, invoicing and customer payments have to be priorities.

Sit down and review how well (or not so well) you are doing when it comes to customer payments.

You might be surprised to see that you are not doing as well as you should be.

When that happens, putting your finger on the problem and ultimately fixing it, that is your best road to travel.

If you have customers struggling to meet their bills, you can work with them (to a degree), that is without letting them take advantage of you when all is said and done.

Photo credit: BigStockPhoto.com

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Business Life Tagged With: business, finances, invoices

What Is the True Story about You?

August 8, 2016 by Liz

My father has his story. I have mine. You have yours.
My father has his story. I have mine. You have yours.

My father was a storyteller. It seemed that if he wasn’t telling a story, he hardly had anything to say. It was on his lap, by his side, sitting across from him at the table, listening to his stories that I learned how the world worked and how to understand people.

Stories not only help us make sense of the world; they help us define who we are. When we share our past with others, we link events together in a narrative — a story. My father had his story. I have mine. You have yours.

We all can experience an event, but our retellings of the same facts will differ. The story will change based on what we brought to the event and how we interpret what occurred. Though I might retell my father’s stories, my voice changes those stories making them my stories now, not his. The same is so about the stories we tell about ourselves. Everyone experiences us differently. So how do we know the true story about ourselves?

In telling our life story, we have to draw our own conclusions about what is true.

Refuse to decide and we give our future to people who don’t have to live our lives. We let others choose who we are and what we can be. The fact is that we can, should, and have to decide for ourselves.

Be irresistible,

Liz

Put Your Mind to It

It’s never too late to edit your life story. You’re the only one who can write the true story about yourself. Take the time to decide what are the best true stories about you. Send the out-of-date stories about you back to the past.

More from Liz . . .

about Your True Story:

What Is the Best True Story You Could Tell about You?

Are You Using History Strategically . . . to Claim Your Business and Life Future?

Filed Under: GeniusShared Newsletter Read, Personal Development

Show Customers How Secure Doing Business with You Truly is

August 5, 2016 by Thomas

Stress free zone totally relaxed without any work pressure succeIf you had to worry about one thing driving some of your customers away, what would it be?

In some instances, things are pretty much out of your full control.

When the economy is struggling, consumers tend to pull back on buying items, sticking to mainly those things they truly need. As a result, business owners can see their financial revenue streams start to dry up to a degree.

There are a number of ways that your business can be prepared for such issues, though there are certainly not guarantees that they will always work.

So, will you be ready the next time things appear to be heading south?

Keep Customer Satisfaction at High Levels

First and foremost, you need to make sure that customer satisfaction levels never dip dramatically.

One danger to steer clear of as a business owner is being complacent.

Yes, you may have great products and/or services, not to mention a great rapport between your employees (including you) and your customers.

That said don’t take those customers (current and potential ones) for granted. If you do that, you open the door to possible heartbreak.

So, what are some levels of customer satisfaction that should always remain high?

One of the most important is making sure customers feel secure doing business with you.

In a day and age where identity theft is a constant fear, many customers worry about how much time and money you invest into keeping their data and any transactions they make with you fully secure.

When it comes to secure credit card processing, it is important that customers feel safe and sound doing business with you.

Each and every credit card transaction with your business needs to be one where no glitches (notably identity theft) can rear their ugly heads.

If you’ve been having some doubts about your payment processing provider up to this point, look around to see if there are better options out there for you. Remember, keeping your customers happy and secure should always be a top priority.

Making Sales on the Go

Speaking of that happiness, more and more consumers are looking to make purchases when on the go. As a result, having ability to make mobile sales is also an important feature your business should certainly consider offering if not already.

For example, when is the last time you flew on an airliner?

If it was in recent times (even the last few years); you will notice that airlines no longer accept cash for alcoholic drinks or when purchasing snacks at 30,000 feet etc. It is easier for the airlines to conduct all their sales through credit cards, meaning flight attendants do not have to carry change on them when serving customers. A simple swipe of a credit card through a mobile app reader and the sale is complete.

For your business, make sure you can and do accept credit cards anywhere at any time, with an emphasis again on secure and safe transactions.

Finally, always be quick to respond to customers in the event their personal financial information is in fact compromised.

Yes, you may lose some customers over this for the long haul, but many others are more apt to stay with you if they see you have taken a pro-active and swift response to the problem.

This means identifying the problem as quickly as possible, finding a solution so that customers do not feel a major financial impact, and working to make sure (as best you can) that it does not happen again.

When working with a credit card provider, be sure to discuss with them the importance of coming up with safe and expedient purchases for customers.

Today’s world is predicated on the ability of businesses to serve their customers in a fast, courteous, and safe manner. When one or more of those traits are missing, the customer might ultimately be the one who ends up missing down the road.

Don’t be that business owner who doesn’t understand how important those three characteristics of a successful business truly are.

Be the business owner who is secure enough in what he or she is doing.

Photo credit: BigStockPhoto.com

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Customer Think Tagged With: business, credit cards, customers, security

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