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Change the World: Compliments and Apologies

July 8, 2007 by Liz

Say “Thank You”

changetheworld8

Something goes right or something goes wrong. Someone says something about it. That something is a compliment or an apology. Oh. Compliments and apologies are so . . . um, er . . . direct. The words, the thoughts come straight at us. It’s almost natural to move out of the way.

“Oh that, it was nothing,” is not an unusual response.

Or maybe it’s the other way around. Something goes right or something goes wrong. We need to say something. We try to apologize or give say how touched we were by an action, but the words come out wrong.

Apologies and compliments can feel unnatural, if no one has shown us how. Even when we mean to be gracious, we can deny or discount ourselves and the person on the other side of the conversation. From what I see, that’s what most often happens.

“This old thing?”

Whether giving or receiving, if head and heart are together and focused on the other person, we’ll get it right.

Love means never having to say you’re sorry, but that’s a rule to give by, not to live by — that’s only part of the story. Love also means telling a person how you feel and letting that person say what he or she needs to.

No matter how embarassing, love listens when people tell us how it feels to have made a hurtful mistake or to have received a kindness.

Sometimes I need to know that you’ve heard how sorry I am. It helps me heal.

Receiving or giving, it’s about listening. It’s about the other person. How could it not be and still be authentic? It’s not so hard to do. One simple thought changes everything. A real person meant what was just said. I need to show respect for that. That one thought can generate so many responses.

I’m sorry. I behaved badly. . . . I am so happy for you. . . . Wow! Thank you, I work hard, and that means a lot. . . . I hear you. . . . I understand.

It took me decades to realize that compliments and apologies weren’t about me. It only took minutes to find a new way of responding.

We can change the world — just like that.
–ME “Liz” Strauss

Filed Under: Liz, Motivation, Successful Blog Tagged With: apologies, bc, Change-the-World, compliments

Thanks to Week 89 SOBs

July 7, 2007 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A

Chaos Scenario

  Change your thoughts

Daily Tech News

hee- haw marketing

Jersey Todd

shake well before use

Startup Princess

Strategic Design

They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank every one of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her directly to me. This award comes with a full “Liz said so” guarantee. It is endorsed by Kings of the Hemispheres, Martin and Michael, and backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame. Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog_promotion, dialogue, relationships, SOB, SOB_Directory, successful_and_outstanding-bloggers

7 Wishes for Us All on 07-07-07

July 7, 2007 by Liz

I've been thinking . . .

about 07-07-07.

I started writing this at 7:07a.m., and I’ve time stamped it then too. I have no mystical, magical tie to sevens. I want to mark a moment in time. When a moment is officially called, 07-07-07 7:07a.m., it’s worth noticing that moment pass.

To celebrate that moment of sevens, I made 7 wishes for us all.

  1. I wish us all plenty of delectable food to eat. May it be so pleasing, so delightful, that we take time to savor it in the company of those we love.
  2. I wish us all bundles of beautiful clothes to wear. May they show off the light and wonder that is each one of us.
  3. I wish us all colorful, fragrant flowers on the streets and roads where we walk. May their scent and their delicate beauty soften thoughts from a world of machines.
  4. I wish us all vistas and horizons filled with color and space. May we always feel we have plenty of room to stand, reach, and breathe.
  5. I wish us all the music of life in the rhythm of our walk. May we hear melodies that inspire us to sing our song without caring who who plays the drum.
  6. I wish us all thoughts that remind us of our own genius. May we learn to value ourselves at the times when we once made ourselves small.
  7. I wish us all hearts that know unconditional love. May we give and receive without expectation.

07-07-07 7:07a.m., it’s so worth noticing that moment pass.

Keep these wishes for noticing every moment like that.

Liz's Signature

Filed Under: Motivation, Successful Blog Tagged With: 07-07-07, 7-wishes, bc, Ive-been-thinking

SOB Business Cafe 07-06-07

July 6, 2007 by Liz

SB Cafe

Welcome to the SOB Cafe

We offer the best in thinking–articles on the business of blogging written by the Successful and Outstanding Bloggers of Successful Blog. Click on the titles to enjoy each selection.

The Specials this Week are

The truth is out about problogger.

5 Things You Should Know about My Dad the ProBlogger


Genuine Curiosity has been uncluttering.

Uncluttering my inbox


All Things Worksplace has a series to lighten the load.

Can You Make the Complex Simple? Part I


Brain Based Biz let’s us know how smart we are.

Bloggers Tap Intelligences!


Quick Online Tips has the coolest tool.

How to Create Flipped Text: ʇxǝʇ pǝddı1ɟ


Steve Olson has a question worth considering.

What Do You Want, More or Less Freedom?


Related ala carte selections include

Success Begins Today has an idea on how we can get balance.

Tuning Your Life


Sit back. Enjoy your read. Nachos and drinks will be right over. Stay as long as you like. No tips required. Comments appreciated.

Have a great weekend!

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, Great Finds, LinkedIn, small business

A Voice and Heart with Values

July 6, 2007 by Liz

I’ve been thinking . . .

about values.

Value. It’s almost hard to think of the word without a consumer voice: value-priced, value-added, value for your money.

Value in it’s truest sense means to hold dear and to keep precious. It’s a word once meant for our children, our heirlooms, our self-respect. I’m hoping that we might bring it back. How hard could that be?

All it would mean is to hold our values up for people to see. I value my family, my friends, my time with the people I care about. Not everyone has family. Some people are alone.

I value my freedoms, my rights, and my responsibilities, even when they wear me down, because they build me up too. Not everyone can do as I do. Some people don’t get the chances I got.

I value the luck I have to write every day and to be who I am. Not everyone gets to be who they are. Some folks are asked not to see what they see, not to know what they know.

I have a voice and a heart. They can show what values are.

A voice with values is stronger than value-added . . .

A heart with values is more than a precious stone . . .

I’ll value my time and spend it with people I love

because I value them.

Filed Under: Successful Blog Tagged With: bc, Ive-been-thinking, values

6. Using the Enneagram – Working with Others

July 5, 2007 by Liz

Enneagram Series by Mark McGuinness

Unlike working on yourself, in relating to other people it is important to work with, not against, their Enneagram type. The aim is to recognise and respect – even celebrate – the differences between their ways of being, thinking and feeling and your own. If you can do this, it will not only make them feel valued and understood, it will make the relationship easier, more fulfilling and (in a work context) more productive for all concerned.

At Work

Supposing you are a Two (Helper) with responsibility for managing an Eight (Leader) and a Four (Romantic). As you yourself are typically eager to help others, it would be easy for you to fall into the trap of assuming others have the same motivation. So when allocating a task to one of your staff, it might seem natural to tell them how helpful it will be if they complete it quickly, and how much they will be appreciated by others. Unfortunately ‘appreciation’ is not a key motivator for either Eights or Fours, so you could well become frustrated by their apparent lack of enthusiasm for the task. Yet the real problem is that you have not spoken to each of them ‘in their own language’ and you have failed to appeal to their core values – power and justice (Eight) or authenticity and originality (Four).

So supposing you were to approach the Eight slightly differently – instead of talking about helpfulness and appreciation, tell her that you have selected her for the task as it is a tough assignment and will require strength of character to overcome entrenched opposition. Emphasise the essential justness of the outcome and that success will represent a victory for right over wrong; the Eight will feel valued for her strength and eager to exercise it in the service of a just cause. (If this seems slightly melodramatic and overly ‘confrontational’, remember that is your perspective as a conciliatory Two, and that some tasks do require a firmer hand.)

Similarly, supposing you were to take the Four aside and let him know that you have selected him for this task because it requires someone with an original perspective, who will not be overly influenced by received ideas within the organisation, and who can be relied upon to stay true to himself even when others are challenging him. Tell him that considerable creativity will be needed to find a solution that sidesteps others’ objections and results in a memorable and distinctive outcome. (If this sounds as though you are pushing him ‘out on a limb’, remember that is your perspective as a Two with a strong need for connection with others, and that Fours often relish their ‘outsider’ status.)

Personal Relationships

A few years ago there were posters all over London for a play called I Love You, You’re Perfect – Now Change (http://www.loveperfectchange.co.uk/ ). I never saw the play, but couldn’t help smiling every time I saw the posters – they summed up so much about the expectations we place on partners and others who get close to us. When we first meet someone, we are struck by how new and exciting they are – we are entranced by their personality and the aura that surrounds them, and we find ourselves idolising them, including all the ways they are different to us.

Fast forward a few years (or even months) and the aura often fades, so that differences that were once charming can become confusing or even irritating. We start to notice their ‘faults’ and can’t help offering gentle hints and constructive criticism to help them overcome them – and get back to being the wonderful person we first met.

According to conventional wisdom, this is because we were intoxicated by love and placing them on a pedestal – the more time we spend with them, the more their true nature is revealed and we see their flaws. But the poet W.H. Auden argued that conventional wisdom has got things the wrong way round – it is when we first meet someone that we see them as they truly are, and later on, it is our own faults projected onto them that spoils the picture – and if we are not careful, the relationship.

As far as I know Auden was not familiar with the Enneagram but his attitude is very close to the way the Enneagram encourages us to relate to others – by looking for the source of conflict in our own skewed perceptions and assumptions, rather than seeing it as a fault in the other person.

So for example, a Three (Performer) and a Five (Observer) might fall in love – the Three entranced by the ‘mystery’ of the unfathomable Five, and the Five bowled over by the ‘glamour’ of the confident, successful Three. But conflict will arise whenever the Three fails to understand why the Five doesn’t ‘push herself forward more’ and gain more rewards and recognition for her knowledge and insights. Equally, the Five needs to watch out for her tendency to judge the Three as ‘shallow and materialistic’ in his pursuit of worldly success.

Having spent a fair amount of time working as a couples therapist, I’ve noticed it represents a significant turning point when two partners learn to let go of their expectations that the other should change, and learn to respect their differences – however irritating or strange they might appear! In terms of the Enneagram, this means accepting the other’s type and dropping the unspoken demand that they become more like our type. In the above example, this will happen when the Three learns to respect the Five’s need for privacy and autonomy, and when the Five learns to take the Three’s public success at face value and celebrate it.

Using the Enneagram to relate to others

When dealing with others, especially in pressured situations or when conflict arises, ask yourself the following questions:

  1. What expectations am I placing on the other person as a result of my own Enneagram type?
  2. Where would I place the other person on the Enneagram? What core values does this type have?
  3. How can I appeal to those values and ‘speak their language’?

Questions

  • Has there ever been a time when someone has made life easier for you by speaking the language of your type and appealing to your core values rather than theirs?
  • Have you ever succeeded in doing this for someone else? How?

If you enjoyed this series as much as I have, download the eBook version.

_____________
Mark studied the Enneagram as part of his training as a psychotherapist. He has used it for his own personal development and in his work with individuals, families, and organizations. Mark McGuinness’ business Wishful Thinking, is a specialist coaching and training service for creative businesses such as design studios, ad agencies, film and TV production companies, computer games developers, architect’s practices and fashion designers.

Thank you, Mark, this was incredible.
–ME “Liz” Strauss

Related:
See the complete series listing at Series: The Enneagram – a Brief Introduction

Filed Under: Personal Branding, Successful Blog Tagged With: bc, enneagram, Mark-McGuinness, wishful-thinking

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