The theme of SOBCon09 is the ROI of Relationships. Relationships with customers, employees, colleagues, coworkers, builders, contractors, developers, and CUSTOMERS — in the form of readers, buyers, … [Read more...]
Why Is Marianne Richmond Smiling?
Janice Myint and her team at Technorati have put out a fire–Again! I’ll let Marianne tell you the story. Technorati’s Janice Myint Scores Again! Thanks to Janice and her team at Technorati Customer … [Read more...]
A Timely Reminder
When was the last time that you . . . found a new blog in your niche to read? New blogs offer new communities of readers with fresh ideas and new points of view. Join their discussion by leaving … [Read more...]
How to monitor the health of your online business
by Rosemary O’Neill These days, everything around us has a built-in indicator to tell us when somethingâs wrong. My car has been telling me I need âService A4â for about a month now. Our … [Read more...]
Welcome IttyBiz and Walmart!
This week was a great week for learning and a great week for SOBCon09! It started with an email from Naomi Dunford, CEO of IttyBiz. The subject line was “Sponsorship info, please?” About 6 emails … [Read more...]
Why Our Heroes Will Always Be More and Less Than the Pedestal We Put Them On
All the Stories Are True and Un-True too. I was 13 when my grandmother died. I never got to know her well. My experience of her was a tall, loving woman who smiled often and spoke only Italian. So … [Read more...]
Were you naughty or nice to your customers this year?
As much of the nation enjoys Christmas and other cherished celebrations this month, many small business owners can’t help but think ahead to 2013. With the clock winding down on this year, what are … [Read more...]
12:00 Mark J Carter on Saving the World with Social Media
The theme of SOBCon09 is the ROI of Relationships. Relationships with customers, employees, colleagues, coworkers, builders, contractors, developers, and CUSTOMERS — in the form of readers, buyers, … [Read more...]
What Ben Curnett said … about the Ultra-Marathon of Reflection
A community isn’t built or befriended, it’s connected by offering and accepting. Community is affinity, identity, and kinship that make room for ideas, thoughts, and solutions. Wherever a community … [Read more...]
What Customers Already Know about Influence and Loyalty
Time is the New Money: 7 Crucial Truths for 2012 The silos of thinking that made our processes work were great when we were building assembly lines and factories. The spreadsheets of data that … [Read more...]
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