A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that initial response that occurs without thinking. I’ve made habit of looking for such responses as I move through my life.
Information has no positive or negative value until I respond to it.
This morning I encountered information that you might use in the same way. Ready?
Today the top two blogs in the Technorati 100 are not in English.
Top Three Blogs
- Ã¨â¬?Ã¥Â¾? Ã¥Â¾?Ã©?â¢Ã¨â¢Â¾ Ã¦âÂ°Ã¦ÂµÂª BLOG
- Boing Boing
Did the emotional response come before the thinking response? How does that change how you might communicate with customers? . . . the BIG IDEA of your brand? . . . your way of promotion? . . . words you choose? . . . images you use?
–ME “Liz” Strauss
SUCCESSFUL SERIES — All of the articles in the Customer Think Series can be found here.