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Feeling a Customer’s First Response

May 8, 2006 by Liz 7 Comments

An Opportunity

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A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that initial response that occurs without thinking. I’ve made habit of looking for such responses as I move through my life.

Information has no positive or negative value until I respond to it.

This morning I encountered information that you might use in the same way. Ready?

Today the top two blogs in the Technorati 100 are not in English.

Top Three Blogs

  • 新浪å?šå®¢é¦–页
  • è€?å¾? å¾?é?™è•¾ 新浪 BLOG
  • Boing Boing

Did the emotional response come before the thinking response? How does that change how you might communicate with customers? . . . the BIG IDEA of your brand? . . . your way of promotion? . . . words you choose? . . . images you use?

–ME “Liz” Strauss

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SUCCESSFUL SERIES — All of the articles in the Customer Think Series can be found here.

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Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: bc, blog_promotion, Boing_Boing, brand_loyalty, Brand_YOU_and_ME, business_promotion, curiosity, cusomter_relationships, Customer Think, customer_think, personal_branding, personal-branding, promotion, Technorati

Comments

  1. Mike says

    May 8, 2006 at 8:25 AM

    How many times must I say that ALL online companies need someone who does ONLY what you just did.

    Nothing else. Just look for STOOPID things like that. Things that turn away customers, advertisers and potential partners.

    Likie the fact that the top ranked blog for the tag ‘golf’ is about…a car ?

    Any other duties and you won’t be able to do what you just did. That duty would get lost and end up least of the last.

    If 100 online entities would pay you a stiped to check them out daily ……..

    Reply
  2. ME Strauss says

    May 8, 2006 at 8:28 AM

    I’ll become a professional online customer.

    Ha! Gotcha!

    Are you volunteering to be the first online stipend payer? 🙂

    Reply
  3. Mike says

    May 8, 2006 at 8:43 AM

    I would gladly pay, BUT it ain’t my sites that keep turning up whacked ! :-0

    Seriously, when are people gonna realize the amount of losses they incur, and they can incur them very rapidly on the internet, where there could be thousands of people thru their site in an hour, and wise up and hire a CFW.

    Huh ? That’s Chief Finder of Whacked !

    Reply
  4. ME Strauss says

    May 8, 2006 at 8:48 AM

    You do have point there. You really DON’T need me.
    But there are plenty of folks who could use an hour or two of my time to gain some traffic advice.

    Simple things are really what makes the difference aren’t they?

    Reply
  5. Mike says

    May 8, 2006 at 9:19 AM

    Oh, I need you, but I need your valuable insight more than I need a CFW !

    Your blog has been the impetus for growth for my blog and hundreds of other, which is why you have thoudands of people who link to you and read every post you write.

    One hour per week as their consultant would be the least expensive, best money they ever invested in themselves and their online presence.

    Reply
  6. ME Strauss says

    May 8, 2006 at 9:22 AM

    Okay.
    That’s my new ad.

    Have you had your CHAT WITH LIZ THIS WEEK?

    She’s not only smart. She’s got a great telephone voice.

    Reply

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