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Follow Through is Everything

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Rosemary O’Neill

Follow-Through is Everything

There are two kinds of people in the world. People who are good at following through, and people who are frustrated, wondering why their plans never work out. If you can master the follow-through, you have already put yourself ten steps ahead of everyone else.

Consistent Practice

When I was first learning to golf, one of the hardest things was learning to move the club “through” the ball and take a complete swing. A lot of dirt was flung before I got the idea. And the muscle memory is part of the art.

The more you practice following through, the easier it gets.

Action Items to Practice Following Through

  • After conferences and events, record all of the contacts you made, and for each one, find a way to reinforce the connection within one week after the event. Ideally, you can find one small action you can do that will help move your contact’s project along.
  • When you say you’re going to do something, do it. Make this an ironclad, “prime directive.”
  • Create a tickler file with reminders. Use the technology at hand to give yourself automatic reminders. With “reminders” now built in on Mac OS, and thousands of Android apps, you almost have no excuse.
  • Maintain contact information. Whether you prefer a stack of paper business cards or you pull them in with CardMunch, keep your contact information up-to-date and include notes about where you met the person.
  • Close the loop. We already discussed having your “ask” ready in case an opportunity arises. Get practiced at making that next phone call or sending that next email that will seal the deal. Don’t just leave it out there hanging, and don’t be the one waiting for your contact to call you back. Go get it.
  • Return your phone calls and emails. A good practice is to save some period of time (maybe at the end of the day) when you clear out the messages. Just delete the ones that are unsolicited and not of interest to you—they’re just mental clutter.
  • Don’t take on projects you don’t intend to finish. Practice saying “no” as well! It’s easier to follow through when you are focused on commitments that align with your goals.

How do you build your “follow-through” muscle? Do you use any tricks to support your practice?

Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work for on the Internet . Check out the Social Strata blog. You can find Rosemary on Google+ and on Twitter as @rhogroupee

Thank you, Rosemary!

You’re irresistible!

ME “Liz” Strauss

Irresistible Consistency: Are You Suited Up for Soccer When Golf Is the Game?

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Right People, Right Positions, Right Game

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In the NYTimes bestseller, Good to Great, author Jim Collins laid out the foundation of an outstanding enterprise class organization. When I heard him speak, last October he said that the winner is the one with the best team. To achieve the best team,

  • A leader has to identify the right people who are the smartest.
  • A leader has to put them in the right positions.
  • A leader has to value, reward, and celebrate teamwork.

Those who change the world are enormously consistent in how they do it. The signature of mediocrity is chronic inconsistency. – Jim Collins, World Business Forum, 2010

It’s my experience that Mr. Collins’ short list brings constant improvement in situations where the game never changes. The hidden assumption is that the playing field, the conditions, the climate, the trends, and rules of business remain the same.

They didn’t. They don’t. They never will. They won’t.

Are You Suited Up for Soccer When Golf Is the Game?

I don’t doubt for second that Mr. Collins knows that and chooses his people to match the game that’s currently in play. Yet, when I work on strategy with big corporations and small business, too often I find their still suiting up and running the plays for the game that was on the field yesterday. It doesn’t work if you’re suited up for soccer and golf is the game.
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The Internet has moved the field, changed the rules, disrupted conditions, upset the culture, sparked new trends, shifted the playbook with new models and more flexible teams, and relocated the executive locker room.

The consistency that was a strength also built silos, sales scripts, and standard procedures that has lead some of those “smartest people” not to see what they see and not to know what they know in deference to rules build to ensure one-size-fits-all consistency.

Those companies suited up for a highly consistent playing field are finding their sales numbers and their service reports frustrated by customers who value responses that are custom-made for what they need. Because to over-value consistency is to focus on process, when it’s people who help a business thrive.

So how can we use Jim Collins’ Good to Great research and insights to leverage the opportunities of the new people-focused game — the social business culture, changes in the way companies and customers communicate, constantly moving metrics and toolkits, trend shifts, and elastic team dynamics of the 21st century online and off?

What Are the Highest Values of Your Business?

For 21st century organizations to move fluidly and fluently through multiple platforms and cultures, we need to look at the old short list in a slightly new way. The winner will still be the one with the best team, but now to achieve the best team, leaders will ignite communities of like-minded leaders at every level inside and outside the organization — employees, partners, vendors, customers, evangelists, friends, and fans who also want to invest in taking something from good to great.

Long-term, loyalty — trust — is a value-based relationship.

  • Live your highest values.
  • Be able to recognize the people who share them.
  • Invite those people to help build your business.

Consistency will win — a consistency of valuing the people who share your highest values is irresistible business strategy.

What are the highest values of your business?

Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

Right People, Right Positions, Right Game

Bookcraft 2.0: Why Consistency Makes Authors Look More Intelligent

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books

This week Phil and I reached a benchmark. We finished the first edit on the first of four parts of his book. This first section will serve as the prototype for the rest of the book. As the prototype section, we used it to test our ideas for how the book would work. Could the vision we talked about be a reality when we tried it out across a complete section of posts from Phil’s blog?

As we moved through the section, we were to careful keep to these standards.

  1. The content and structure work together.
  2. If one isn’t working, don’t force a fit. If the structure works for all but one page, that page doesn’t belong. If many pages don’t fit, the structure needs to be refit.
  3. Consistency is a value, a benchmark of quality, and a support for readers. It also makes authors look smart.

That’s right. Consistency makes us look more intelligent.
In fact,

It’s better to be consistently wrong than inconsistently right.

Why Being Consistently Wrong Is better than Inconsistently Right

When we meet someone who thinks and talks like we do, we call that person someone who “gets” it. We think people who think like we think are intelligent . . . and those who don’t, well, they’re not.

I can adjust when I talk to someone. I can put my “best brain” forward. I can listen actively and organize what I say to meet how someone takes in information. Teachers do that every day.

But how does an author do the same thing? Book readers think in many ways. An author can’t adjust for each reader.

The answer is one word, consistency.

Why is it better to be consistently wrong than inconsistently right?

You can spell the word house as hous, and if you do so consistently, readers will accept it as an alternative spelling. Miss once and they will see the mistake.

How Does Consistency Make Authors Look Smarter?

Consistency is key to a predictable book. When a book is predictable, readers know where you’re going without thinking about it — they “get” how you think. Giving readers consistency in every facet of a book means they can concentrate on what you’re saying. Your message and it’s brilliance can shine right through.

  • At the Book Level — A consistent structure offers orderly navigation. Readers know what to expect and what will come next. The experience is predictable and repeatable. Readers can feel safe that they know where the author is going. That can make an author look smarter, because readers feel the author is following a logical, predictable progression.

  • At the Detail Level — Many companies have a house style that determines how they phrase terms and spell certain words. Publishers and journalists follow a style manual for the same reasons. A consistent style provides credibility and accuracy. If an author is consistent in matters of detail, he or she establishes trust on matters of accuracy — inconsistency undercuts that bond and makes readers wonder whether the thinking is equally inconsistent and flawed.

Staying consistent lets a reader know how an author works and where he or she is going. Authors can’t adjust for readers, but they can make it easy for readers to follow their thinking. When authors do that, readers feel like the author “gets” it.

We all know that someone who “gets” it is really intelligent. — as intelligent as we are. It proves itself out consistently.

–ME “Liz” Strauss
If you’d like Liz to help you find or make a book from your archives, click on the Work with Liz!! page in the sidebar.

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