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If You’re Still Asking What Business You’re In, You’re Ahead of Them

November 7, 2011 by Liz

Questioning Success

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Possibly the smartest businessman I ever met is a guy named Ed. He is the key partner in a prestigious equity firm on Park Avenue in New York City. I met him in a meeting to discuss a company he owned. He ended up hiring me to conceive and drive the strategy to turn that company around.

It’s no wonder I think he’s smart. But truly other folks think so too.

After I’d worked at the company for almost 6 months, I realized something about how Ed was seeing this company that he owned. Because all of his other companies were publishing magazines and newspapers, he figured our book publishing company would work the same and grow the same as those he already owned.

But book companies are significantly different from magazine and newspaper companies in the fact that the Inventory investment — books — lasts so much longer. A newspaper dies within a day. A magazine is done a month later. A book can live for years. What that means is that a mistake in a book is far more costly because it represents inventory that can’t be fixed until that huge investment on the shelves in the warehouse has been sold or burned.

Ed didn’t realize that simple difference until I said it.

I didn’t realize until that moment that Ed didn’t know what business we were in.

From that moment decades ago until this moment now, I’ve made it a mission to start with the idea that everyone I work with needs to know what business we’re in. What I’ve experienced is that from entrepreneur to CEO of huge corporations, those who truly know what business they’re in are fewer than I’d imagined.

  • Some had lost sight of their actual customers.
  • Some saw their value proposition differently than their customers did.
  • Some were trying to reconfigure their customers to fit their idea of what business they were in.
  • Some thought they were smarter than their customers.
  • Some were trying to be the business they had always been.

Some never had asked the questions, “What is our business? Who do we serve and why do they care?”
Some had asked those questions and answered them. Then the business changes, the economy changes, the customers change, and they forget to ask again.

And as a result here’s what I saw happen over and over and over again. The little company who still asked the question would get the customers. They’d have the 10-foot booth at the big trade show (think CES) one year. A few years later, they’d have a 60-ft booth at the trade show. Not much later, they’d have a 90-foot booth at the trade show and be looking to their corporate partners and possible acquisitions to grow <-- losing track of what business they were in.... and while they were looking at other businesses, another little company who still asked the question was talking to their customers from the 10-foot booth right next to them. The biggest mistake a successful business makes is to quit asking the questions that got them there.
Whether you’re an entrepreneur, a small business, or a corporation, if you’re still asking what business you’re in, you’re ahead of them.

What business are you in?

Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Strategy/Analysis, Successful Blog Tagged With: bc, LinkedIn, success

5 Inspiring Lessons Entrepreneurs Can Learn from Steve Jobs

November 4, 2011 by Guest Author

A Guest Post by
Rahil Muzafar

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What Lessons Will You Keep?

By the time this post goes live, millions of words would have already been said, written and discussed about Steve Jobs – the man behind 21st century’s technological revolution. I don’t think any words coming from me would justify the greats of this man. Therefore, I prefer to talk about his inspiring words rather than of the man himself. No words can fill the void he left behind, and because he is a legacy that lives on in his work, I find it a necessity to discuss about his professional feats and their impact on us.

Until earlier, I admit, I was naive enough to think of him as just the CEO of Apple Inc. Never did it cross me that this man was a genius; that he did not only give the world some pretty usable devices, he also made sure his customers became die hard loyalists to Apple. How did he do it? What did he believe in? These are answers that can be found right in his words. Being an entrepreneur there were some amazing words that I found to be not only inspirational but also very practical for people who are looking to make it big. Here’s what I am talking about.

“But Apple really beats to a different drummer. I used to say that Apple should be the Sony of this business, but in reality, I think Apple should be the Apple of this business”

Lesson: Create Your Own Identity

Inspiration should not be mixed with derivation. You should be inspired by the greats – yes; but you should never want to “imitate them”. This is exactly how Apple created its unique identity through the looks, the functionality, and even the internal features of its products. You will not find an Apple product that tries to impersonate another product. There’s always something very distinctive in all of their products. Note that the focus here is not just on unique design or looks, rather on a unique imagination and approach to your business. You don’t become a “great” by mimicking some “great”.

“For you to sleep well at night, the aesthetic, the quality, has to be carried all the way through.”

Lesson: Never Compromise on Product Quality

If quality isn’t your priority, forget about getting customer loyalty. This quote is applicable to all professions coming from all walks of life. Be it engineering or designing, every product must satisfy the eyes of the customer. When a customer’s aesthetic sense gets lured, there will be a natural curiosity to know more about the product. If your service/product satisfies both the customer’s eyes and the purposes, you can put your feet up and relax because you are on solid grounds.

“I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.”

Lesson: Do Not Let Failures get in the way

Let’s face it. Being an entrepreneur and a visionary is not easy. And who knows this better than Steve Jobs! Being fired from your own company is a devastating experience, even more than experiencing some financial loss. But this is what makes the “man” so special, he didn’t give up (Started another company, and just kept going) He was back within a year and ever since he became the epitome of company’s success. Lesson for us, never lose confidence in your abilities even when others are writing you off. There are times when you’ll fail in a grand manner, but that’s what entrepreneurship.

“And it comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much. We’re always thinking about new markets we could enter, but it’s only by saying no that you can concentrate on the things that are really important.”

Lesson: Focus on Your Niche

The problem with following a success story is that it leaves no room for originality. The moment a business gets successful, euphoric optimism settles in. You start thinking of endless possibilities and try to put your foot in everywhere. This is where focus decentralizes and the business goes awry. Apple was a global leader in manufacturing systems; smart computing systems. The company did not try to be what it was not; it did not try to jump from market to market. All it did was to focus on improvising its core products and making sure people get systems that have never been manufactured by companies before. When you learn to devote time, energy and efforts into developing, enhancing and updating every part of your niche business, you are bound to be successful. Being haphazard in your approach can never get your business the strength, the success or even the attention it deserves.

“Being the richest man in the cemetery doesn’t matter to me. Going to bed at night saying we’ve done something wonderful, that’s what matters to me.”

Lesson: Money should not always be the Sole Purpose

Many wouldn’t agree with me, but money should not be the “only” motivation for you to do anything. It’s true that money is naturally every man’s goal, but you should also realize that the world’s best feelings don’t have anything to do with the richest man; rather it comes from being able to do something which is close to your heart. Entrepreneurs need to look beyond the objective of being profitable. And don’t get disappointed when the cash flow is not as good as expected, because the disappointment might result in bad decisions in a desperate attempt to be financially successful. If you keep money as the sole objective, you will miss many occasions to celebrate.

Rahil Muzafar

—-
Author’s Bio:

Rahil is an SEO expert, and writes on topics related to Internet Marketing. He’s working for smartpress.com that offers quality sell sheet printing service

Thanks! Rahil!

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Marketing /Sales / Social Media, Strategy/Analysis, Successful Blog Tagged With: bc, LinkedIn, Rahil Muzafar, small business, Strategy/Analysis

Top 10 Social Media Fears that Go Bump in the Night and How to Make Them Worse!

October 31, 2011 by Liz

Nightmare

In honor of Halloween, I’ve updated this advice, I first wrote in 2007. Read it now and be wise. heh heh.

help me

It’s the middle of the night. The wind is blowing. The moon is high. Creaking noises are sounding. Memories of comments are running through your head, and you’re thinking of emails you sent that went unanswered.

You had such hope when you started in social media. It was daytime. You were always laughing then. Now you’re just shell of yourself in despair, dejected, and broken. Your socmed fears have taken over with the things that go bump in the night.

Not to worry.
Wait, sorry.
Indeed with just a little more worry, you have the power to take those concerns beyond the social business world!!
Go for it. . . . give in to it … become a mess on the floor.

The Top 10 Social Media Fears and How to Make Them Worse

As you read, remember, the more you buy into these, the better you’ll be at crippling yourself. Here’s your chance to prove you’re good at something besides misspelling words online and making social goofs.

If you’re faint of heart, read no further. Jumping without a parachute and shooting yourself in the foot require a certain dedication to being . . . hopeless.

    10. Fear of Looking Like a Fool Don’t go near the comment box on any blog. Stay away from posting on Facebook. If you make a remark on Twitter or ask question on LikedIn, folks might find out about you. If you find you’re having trouble keep silent, translate your thoughts into a language you don’t understand. You need this fear in your repertoire — Fear the clueless, pest that everyone knows you are.

    9. Fear of Content See how much better every other person’s content is. Count the ways that you’ll never be half that good. Write the reasons. Frame them. Put them on a wall in your line of vision. Feel the fear of an undisciplined wimp who is inept when you do your best work.

    8. Fear of To-Do Lists Think up at least 5.000 urgent things you MUST do — blog tweaks, promotion spots, Twitter updates, Facebook posts, shares to buy and sell on Empire Avenue, LinkedIn status updates, blogs to read and not comment on. Don’t stop until the list could only be done by 83.479 people. (Get the math right, not 84,000 or 83,479. Be precise.) You’ve moved up a level on the fear chart. Fear how lazy and shiftless you are. [What does shiftless mean?]

    7. Fear of Code Tweak your website template for hours to fix minute details. Then copy and paste the original stylesheet back onto the site, throwing your own work away. Changing the code should fill you with fear that you are an egotistical and anal-retentive rat.

    6. Fear of the Numbers Check your stats. Hit refresh every 30 seconds for an hour. If your page views don’t rise by 100,000 or more between clicks, start reading every blog post you can about how to improve your social media ROI. Write three blog posts. Publish them. Spam all of your social networks with their links as soon as you might. Then do the whole thing again. Fear being exposed as a woeful underachiever.

    5. Fear of Ideas Hunt down the perfect idea — the one that will get you tetweeted all day and on the front page of every social sharing site. (Great ideas have nothing to do with readers.) If you don’t find that perfect idea, you are ridiculously dimwitted and slow. Fear that everyone knows what an idealess idiot you are.

    4. Fear of Relationships Link out in every sentence of every post you write. Link to anyone who has ever said “hello.” Link to rocks, trees, and statues, if you can. DM your links to everyone you’ve connected to on all your social sites, whether you’ve said hello to them or not. It will take forever, but people will notice how desperate you are. Link promiscuously, while you fear people see you as an anti-social hermit and a prude.

    3. Fear of Saying “No” Answer all email, including spam. Always do what folks ask — buy, do, sign up, attend, subscribe. You’ll prove you’re needed. Fear that those you gently refuse will call you jerk or go higher and fear that no one would know who you are or care.

    2. Fear of the Written Word Get out your dictionary and Thesaurus. Be sure you have two grammar books near. Use words so large that you can’t say or spell them. Be sure that you write unintelligible mush. See every teacher you ever had finding out how much you forgot. Fear that you’re not only a slacker, but also a bottom-of-the-barrel communicator.

    1. Fear of Your Personal Worth All of your fears come together here. If you can’t get those first 9 right, then what could you possibly be good for? This the crown jewel. You have made it to the consummate fear of all . . . fear you are a worm.

On this deep, dark, dastardly night, you no longer have to be a shell of yourself in despair, dejected, and broken. You can be crippled and hopeless too — melted down into unrecoverable mess. Follow this Top Ten List, and you’ll show the world what fear is really for.

On the other hand, if you would rather get out of your funk, give up those fears, and come back to us. . . .

Definitely, positively, and for sure, surround yourself with positive people, because positive people make positive things happen. Wouldn’t you rather …

Build Opportunity into Your Life Right Now!

Find the Irresistible Rock Start in You.

Choose and Tell Your Best True Story

Grow With the Community Who Loves to Tell Your Story

Take on the Top 10 Ways to Start Living Your Life

Happy Halloween!

Be Irresistible!

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

Filed Under: Marketing /Sales / Social Media, Motivation, Successful Blog Tagged With: bc, fear, LinkedIn, relationships, social-media, success

Do You Rely on Analytics to Tell the Whole Story?

October 28, 2011 by Rosemary

A Guest Post by
Rosemary O’Neill

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The Tools Only Get You Halfway There

Many tools offer to help you analyze your customer community, so that you can capture the elusive “ROI.” These tools evaluate a multitude of data points, including number of followers, likes, blog comments, retweets, etc., to come up with the success equation. Small businesses can be overwhelmed by the sheer magnitude of starting from zero in all of these social categories.

However, I propose that numbers only get you halfway there. The other half is composed of humanity. Information like, “dog’s name,” “has 3 kids,” “is insanely into photography.” The reason that is often left out in the cold is because it’s hard to automate that kind of connection. That type of information is only really gleaned from a steady stream of interactions over a long period of time. And many of us don’t invest the time to build up that data.

There’s an old-school sales trick that says when you walk into someone’s office, you look around and take note of the family pictures, fishing trophies, or other personal items on the desk. Those can be used to start conversations and begin building a connection…”hey, I went to UVa too!” If you want to build up your humanity data, you need to do the digital version of that; i.e., take note of the human information that is available online.

I’m not suggesting cyberstalking in a creepy way, but if your customer is sharing his/her interests publicly, it’s fairly easy to build on that. Here are some concrete ideas:

  • Build a web of connections, via Twitter, LinkedIn, or other networks
  • Promote your customers’ projects and content
  • Work on expanding the ways you connect—if it’s all digital, try the phone. If you’ve always emailed, try finding them elsewhere.
  • When you respond, try to read-up first. If your customer is reaching out to you on your FB page, why not show them you know them. Same with Twitter followbacks.
  • Find ways to allow your customers to be “whole people” in your community, include an area for off-topic socializing. And allow your reps to be human too.

The bonus is that, by including human data, you also build in “delight,” as people recognize that they’re being noticed. And that’s priceless.

—-
Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work on the Internet. Check out their blog. You can find her on Twitter as @rhogroupee

Thank you, Rosemary! People like you are easy to remember and fun to do business with! 🙂

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Strategy/Analysis, Successful Blog, Tech/Stats Tagged With: Analytics, bc, LinkedIn, Rosemary O'Neill

Missed Deadlines…

October 27, 2011 by patty

by Patty Azzarello

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Sometimes you find yourself in a situation where your gifts and skills don’t line up with the type of skills that are valued in your environment.

Does anybody care?

I am on a bit of a rampage lately about organizations not-addressing missed deadlines.

I see this a lot. The reason why so many organizations have so much trouble doing what they intend to do, on time, is because when they fail to meet a deadline, nothing happens.

Nothing happens…

The dates come and go and no one talks about it.

People who were on the hook either assume that they have been granted more time, or it wasn’t that important to begin with.

Then there is no new deadline established because no one is talking about it at all. So the strategic task takes an even lower priority over the more urgent tactical demands of the moment.

Strategic Progress

This simple failure to address missed deadlines is one of the biggest factors that keeps organizations from making strategic progress.

You can’t let the date come and go and leave the failure totally unacknowledged and unexamined.

This sends all the wrong messages and sets a very low standard of execution.
What you are communicating (by not communicating) is:

  • It wasn’t that important
  • It doesn’t matter that it didn’t get done
  • There are no consequences for missing a deadline
  • We’re not serious about meeting our commitments
  • Late is OK

Why people don’t follow up

I have observed four main reasons why executives fail to follow up on missed deadlines:

  1. Too busy to keep track?
  2. Not personally good at keeping track?
  3. Don’t like the conflict of keeping track?
  4. Don’t know what consequences to impose when something is off track.

The first two are really easy to fix. Get someone who’s naturally good at this to help you. Number 3 and 4 you can’t delegate.

As a leader, if these things make you uncomfortable you need to do them anyway.

Here are some suggestions:

How to deal with the conflict:

1. Be really clear up front about dates, owners, and measures, and communicate the status at the beginning of the project when everything is “green”.

2. Start communicating regularly about what is getting done before anything goes wrong.

3. Everyone can see their name on the chart with the due dates and measures. It is up to them to keep on track.

4. Then when something goes from green to yellow or red, it is not as much of a conflict to bring it up. At least it is not a surprise. Everyone saw it coming. The person who failed to deliver had the chance to avoid it, and knew before hand that it would be addressed, so the conflict is not personal.

What consequences to impose

You don’t need to fire someone every time a deadline is missed. So if you don’t fire the person for missing a deadline, what do you do?
There are so many options between termination and nothing!

You don’t need to be a tyrant.

But you do need to have a conversation.

Ask, “What happened? How to do you intend to recover?”.

The act of having this conversation sends the message that it is NOT OK to miss a deadline.

It should be uncomfortable

Sure it’s an uncomfortable conversation, but it should be! You missed a deadline. That should not be pleasant, comfortable news for anyone.

It’s not about coming down hard on someone or being disrespectful or nasty. It’s about moving the business forward.

Also, I find that strong performers take a lot of ownership in these conversations and put more pain on themselves then they get from you.

Many leaders struggle with the motivation factor. They feel like if they give someone a hard time the person may get de-motivated, be less committed or leave.

In reality, the impact of not having the conversation is that you are letting the person know that what they were working on wasn’t very important, which I think is always even more de-motivating.

—–
Patty Azzarello is an executive, author, speaker and CEO-advisor. She works with executives where leadership and business challenges meet. Patty has held leadership roles in General Management, Marketing, Software Product Development and Sales, and has been successful in running large and small businesses. She writes at Patty Azzarello’s Business Leadership Blog. You’ll find her on Twitter as @PattyAzzarello. Also, check out her new book Rise…

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Filed Under: management Tagged With: bc, Business Leadership, LinkedIn, Patty Azzarello

How to Strategically Pull High-Opportunity from High-Risk Danger

October 25, 2011 by Liz

What Separates Opportunity from Risk?

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For me, growing up the youngest child came with a huge set of challenges. Courtesy of my two big brothers, I faced daily occasions to show or say that “I might be smaller, but I can hold my own on this proverbial dance floor.”

No matter where we are in the birth order learning to talk, walk, eat, read, ride a bike, swim, and cross the street are challenges that most of conquer as we find our identities. Conquering the challenges of social interactions and the personal particularities of our families, friends, teachers, teammates, bosses, clients, and customers add to the list. We learn those too watching, listening, attempting, adjusting, and eventually mastering.

Most challenges take the appropriate mix and measure of experience, personality, and motivation.

Challenges also motivate by the way they make something happen. They offer a way to gain ground or to conquer new skills and learning. The most exciting challenges are the ones in which risk may be there, but failure simply isn’t considered. On the other hand, taking on an unseen risk can be a ready-made failure.

What separates high opportunity from high risk danger?

High Opportunity, Low Risk Challenges

Long before we get to school, we’ve conquered plenty of learning. All learning is a series of incrementally increasingly difficult challenges that we conquer. We move forward and upward one step, one concept, one skill at time, repeating and relearning at slightly more challenging and more complex levels.

A well chosen challenge — like learning to walk when we’re ready — inspires the determination to scale mountains, ford rivers, navigate detours, roadblocks and fences to reach the ultimate successes. That challenge is a matter of finding success with total disregard to the possibility of failure. Falling down is simply a time to start again. Opportunities that offer sort of scaffolding builds skills, knowledge, and confidence with a possibility of failure but essentially no risk beyond loss of the time involved.

When they’re constructed naturally, learning challenges are high opportunity and low risk.

How to Strategically Pull High-Opportunity from High-Risk Danger

Risk and challenge are not opposite conditions. They often coexist in the same business proposition. We can define high-opportunity challenge as a difficult task matched to our skill set and experience that brings a reward such learning, advantage or new ground with it. If undertaken strategically, risk in that is limited. To limit that risk, we need to understand how gets dangerous.

What is risk anyway?

Risk is underlined and defined by cost. Risk means I might lose something dear that I value. I might give up something I can’t recover. I might find I am without something that I love, need, or desire.

The risk is not defined by solely by failure – (unless success is the something dear I value). Defining risk is defining what could be in jeopardy if we move forward.

With the right skills and conditions, the risk of a challenge is lower, but whether we see that depends on our mindset, skill set, personality, and experience. A realistic pessimist who has recently hit hard times might see risk everywhere. An idealistic optimist who has yet to fall down might be blind to the risks of the path he or she is proposing.

A strategic understanding of risk is sounder than seeing risk everywhere or being blind to it.

How to pull high opportunity from high-risk danger

We can mitigate the risk and test the challenge presented by any business proposition by evaluating the key strategic variables. Here’s how to do that.

  • Proposition: Define the business proposition in a concrete fashion. Give it measurable parameters — We will release the first offer consisting of [product description] that will [value and value proposition] by [time] to [audience] using [resource] to accomplish that with a return of [expected audience / market / $$ growth].
  • Position: Mitigate risk by finding the strengths in your unique position — your size, relative market share, audience awareness, reach, core competencies — and the advantages that come from these. Look for glaring risks in your position that are uncontrollable. Can you turn any of them into working advantages or strengths? For example, if you back is against the wall, you don’t need to monitor or protect that direction.
  • Conditions: Lower risk by letting condition support your success. Can you leverage the climate or cycles within your industry to support what you’re proposing? Is there a growing trend that you might align with to increase your growth?
  • Benchmarks and Decisions: Lessen danger by building in benchmarks at key decision points. How can you break the proposition into several “go/no go” stages? What is the risk of each one? Can you build an alternate outcome for the “no go” choice at each stage?
  • Systems and Relationship Networks: Structure the proposition to ensure scaffolded learning and gradually increasing investment. Can you build your customer base while you build your product or service? Can you test release to build to the customer’s tastes? How do you stage the development infrastructure to be financed by the first releases of the product or with strategic relationships? Set up systems to constant test for the hidden opportunities, and subtle differences from original expectations. See the patterns and respond to them.

Is it possible to risk at 30,000 feet and still fly with a safety net? I don’t think so. If you never risk, you never change. If we only take on low-risk challenges, will we ever learn the art of pushing the envelope, finding the edge of the universe, defining a industry leading purpose?

Find the risk that fits your calling, releases your spirit, and shows you know where you are going.

Would a risk of that nature be a risk at all?

Maybe there is no such thing as high-risk danger when you follow your instincts, evaluate the strategic variables, understand your unique position, leverage the conditions, worry out the secret chances, set up the systems, stage your decisions and incorporate key strategic relationships. The rest is mindset.

High opportunity is about moving forward. A high-risk danger is about not moving backward.

How do you pull high opportunity from high-risk danger?

Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Strategy/Analysis, Successful Blog Tagged With: bc, LinkedIn, risk management, Strategy/Analysis

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