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How to Gain Influence and Earn Trust – 3 Things to Be First

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Influence and Trust

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Two relationship words — influence and trust — can be found throughout this social business culture. Those of us who authentically enjoy the influence of high-trust relationships with a large audience are finding that to be almost a currency evidenced by the way that we are pursued.

Influence is valued because it wins attention, moves people to action, and sometimes even changes how and what people think. Trust is valued because it extends and deepens influence into a stronger bond. The power of influence and trust has become so studied, demonstrated, and valued that major corporations regularly include influencer outreach in their marketing strategic plans because a few words or a blog post from the right ones can bring thousands of potential customers to them.

How does a person gain influence and earn trust like that?

How to Gain Influence and Earn Trust – 3 Things to Be First

If you’re a person or a brand who wants to establish your own community of fiercely loyal fans, it’s natural that you’d be interested in how to gain influence and earn trust. Building a platform or making an offer as a means to attract an influence network establishes a fragile and at best. The sort of influence and trust that consistently moves people to action comes not from something that we build or offer, but who we are.

If you want to gain influence and earn trust, here are 3 things you need to be first.

  1. Be clear about your values. Be an example of your values in action. Values establish common ground. When we act from our values we attract people who share them. When we share values, it becomes easy to predict decisions you’ll make and responses you’ll have. So when you point something you believe in or recommend, we can trust that we’ll have the same experience of it.
  2. Be more than credible. Be honest. Trust is goes beyond believing to knowing. We trust people we know who are what they appear even when we’re not around. The only consistent way to live up to that is to be honest with everyone — including yourself — about your your competencies, your expectations, and your commitments. Take care not use honesty as a weapon. Trust is the hard truth spoken gently. Tell the truth with respect.
  3. Be a generous, collaborative, and open source. Bring your expertise and your beginner’s mind. Share information. Share expertise. Share your thinking — as a learner as well as a teacher. Share by introducing people who would benefit from knowing each other. Share in gratitude, without expectation of receiving back. Connecting people to good ideas and other good people with good ideas builds influence and trust. Keep your focus on valuing the people who already trust you and providing value for them. They will share you with their friends.

Take a long hard look at anyone who has a truly lasting network of influence and trust. You’ll find these three traits are attracting people to them. People who enjoy a position of influence and trust give attention, move to action, and often change how or what they think because of the people who listen to them.

Influence and trust aren’t one-way streets. No lasting grant of influence or endowment of trust will be gained or earned without an equal openness to influence and a willingness to trust. We think of influencers as teachers, but the greatest teachers never stop learning. And learning requires trust.

What have you learned about influence and trust?

Be irresistible.
–ME “Liz” Strauss

5 Ways to Build Connections that Make Loyal Customers

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Tara Hornor

Why Using the Golden Rule in Business Works

The golden rule in business is just like the age-old standard of care: treat customers how you want to be treated. It is important that, as a business owner, you always think of your customers and what they want, like, and simply prefer above everything else.

If customers are not interested in what you have to offer and do not feel a personal connection, they will likely not return again. You can send them an email newsletter or direct mail postcards each week, but if they do not feel your “love” for them, you can still lose them as a customer. It is always easier to maintain previous customer relationships rather than gain new ones. Instead of putting yourself through this headache of losing and replacing customers, you have to constantly make connections with your current customers, especially if you want an easy road to success.

5 Ways to Build Connections that Make Loyal Customers

Whether you operate your small business from a local store or your business is operated entirely online, it is not so difficult to build connections that make loyal customers as long as you follow a few simple steps, which include

  1. Ask questions
  2. Talk about what they are interested in
  3. Listen to what customers have to say
  4. Have patience
  5. Use social media

1.) Ask Questions

Ask your customers questions — about their interests, what they like to do, and what they prefer when buying certain products or using certain services. It helps match the customer to the products that cater to their specific wants and needs. Use surveys, follow-up phone calls, or direct emails to ask them how you can improve.

2.) Talk about Them

People want to hear about themselves. You can do this throughout your marketing content. Talk about their problems that you can solve. Highlight recent positive customer experiences. Fill your pages with solutions to their problems – don’t just talk about yourself.

3.) Listen Carefully

Make sure you provide plenty of options for your customers to get in touch, in case problems occur. And just as important, when problems arise make sure you follow up and listen carefully to what happened. Acknowledge customers’ concerns and act aggressively to resolve any outstanding issues. Use a direct email address, Twitter and other social media profiles, and phone to give customers easy access to you.

4.) Be Patient

Patience is important. Avoid confrontation, even if something negative is said. Stuff happens and a patient, caring tone with a customer is critical to long-term relationship building. No matter how exasperated you are or they get, stay calm and work to resolve issues. You may turn a customer who called with an intent of burning bridges into a powerful advocate for your business simply by patiently working through issues.

5.) Use Social Media for Feedback to Build a Connection

Social media is an excellent tool for gaining feedback from your customers, which is especially ideal if you are running an online business. Through social networking sites, you can stay in touch with your customers and communicate with them on a regular basis. Your goal is to make them feel appreciated, as if they are family, so be sure to respond to the comments they leave on your profile.

How you follow the Golden Rule in your business will determine how many loyal customers you acquire. Therefore, take the time necessary to treat customers well, to listen to their feedback and complaints, and to constantly improve your process of dealing with individual customers.

These are just a few ways that you can build connections that make loyal customers. Give these five a try. They will work for you whether you operate your small business from a local store or if your business is operated entirely online.

What else do you suggest to build customer connections that last?

Author’s Bio:
Tara Hornor writes about marketing, advertising, branding, web and graphic design, and desktop publishing for PrintPlace.com a company that offers online printing for print marketing media. Find her on Twitter as @TaraHornor .

 

Ask someone to dance

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Rosemary O’Neill

Ask Someone to Dance

There are so many small business owners and entrepreneurs out there, just plugging away, waiting for someone to reach out and invite them into the social media party. They’re excited, intrigued, and all dressed up, just waiting for someone to notice them.

The Gym is Crowded

The high school gym is sweaty, packed with breathless teenagers of all types. There is a gaggle of jock types over near the punch bowl, a gaggle of cool girls dancing as a group to Rock Lobster, and a slew of hopeful, terrified boys strung along the outer wall of bleachers. On the other side of the gym, against the wall, are clusters of shy girls, furtively glancing toward the other side.

Burning down the House


I have an idea. Let’s light this sucker on fire. Let’s run across the gym, grab one of those shy kids by the hand, and drag them out into the Soul Train line.

  • Pick one of your Twitter followers who has very few followers themselves and give them a FollowFriday this week.
  • Search for one of your customer’s blogs and comment on a post that had zero comments.
  • Know someone who’d be a great speaker? Email them the panel submission form for SXSW or another conference.
  • Ask to do a video interview with one of your colleagues who’s never done it before.
  • Find a way to shine a spotlight on someone who’s working behind the scenes (an IT person, a administrator, a great community manager).
  • Do you know a blogger who’s awesome, but just needs a little attention? Round up your Twitter friends and do a surprise “blog bomb” one day.

Report back, please…who did you ask to dance this week? Was it fun?

Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work for on the Internet . Check out the Social Strata blog. You can find Rosemary on Google+ and on Twitter as @rhogroupee

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Thank you, Rosemary!

You’re irresistible!

ME “Liz” Strauss

How to Attract and Influence Real Fans, Friends, and Followers

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Buddy Hodges

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Friendship and Influence

The inestimable value of friendship and influence is taken as a given here. This post assumes that you already know the “why.” It addresses the “how” in terms of timeless psychological principles which are fundamental to building personal relationships. Of course, commerce and business alliances are also based on personal relationships. We are talking about how to get people to know, like and trust you.

You may have heard these principles in some form before, but they are so important, in my opinion as a social psychologist, that they are worth repeating until we remember to act on them.

Attract Others Like You

Meeting the people you want to connect with involves exposure. If you want to be in the right place at the right time, be in a lot of places. However, it is wise to choose which places are most likely to put you in front of the kind of people you want to know. “Stack the deck” to improve the odds that synchronicity and serendipity will work in your favor. In addition to finding the “right” people, you will be seen in the right context. The mere fact that you belong to a group or a specific social network causes you to be perceived as “one of us.”

Friendship begins with being seen and being noticed. Psychologists know that the old myth, “familiarity breeds contempt,” is false. In fact just the opposite is true. Why do you think politicians invest so much on yard signs? On the internet your personal brand is enhanced by repeated exposure. Post, comment, tweet, like, link, etc. Get your name out there for starters.

Attract and Influence by Investing Attention

To win friends it is more effective to be interested than to be interesting. The best way to motivate people is to find out what they already want and give it to them. Among the things people want most (and don’t already have) is attention. They crave recognition and respect. I suggest that you consider paying, or rather investing, attention.

In a free market economy good listeners are in big demand and short supply. Listening is a technique that is more easily said than done, because we also want to be heard. On social media we “listen” by reading with comprehension and commenting appropriately to show our understanding and interest. We invest attention by re-tweeting and linking.

Recommending or endorsing people (or their content) makes them like you. Sincere compliments are always appreciated, and your recommendation is valuable to them as well. Be authentic. Sincerity is one of the most likeable traits.

Influence Starts with Trust in Them and in You

Trust
BigStock: Trust

Stephen M.R. Covey wrote a book called, The Speed of Trust: The One Thing that Changes Everything in which he calls trust the very basis of the new global economy and the essential ingredient for any high–performance, successful organization.

Greg Ferenstein wrote a post on the Mashable.com blog called, The Science of Building Trust with Social Media. Ferenstein quotes Professor Judith Olson of U.C. Irvine, who conducted research on internet trust. Professor Olson notes that “lacking traditional markers of trust, such as voice intonation and body language, when only text is available, participants judge trustworthiness based on how quickly others respond.”

Consider how you feel when someone fails to reply to your email or return your phone call after you leave a voicemail message. You build trust when you reply quickly to comments on your Facebook posts or on your blog. Commentators get frustrated when their comment is “awaiting moderation” for too long. It is risky to leave a “Drive-by” comment on another blog without waiting for a reply to engage in conversation. Although it is essential to be authentic, showing respect for another’s point of view in an online dialog helps create trust.

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Author’s Bio:
Buddy Hodges writes about Social Media Relationships and Social Media for Business at RelatingOnline.com and SocialMediaForBusiness.US Buddy’s Social Media Management business website is at: ProActionTeam You can find him on Twitter as @internetworker

Thank you, Buddy! Great insights on how fuels attraction and influence.

— ME “Liz” Strauss

Have Cool Traditions, Inside Jokes, and Shared Experiences

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Rosemary O’Neill

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Traditions, Inside Jokes, and Shared Experiences

If you’re trying to build a true community, you must incorporate this type of shared experience. It creates fodder for conversation, bonds people together, and acts as the glue that keeps members coming back for more.

Here are some ideas for creating shared moments in your community:

  • If a discussion starts to look like a “meme,” highlight it. Make t-shirts, write a blog post about it, create a Twitter hashtag.
  • Celebrate things. It could be birthdays, anniversaries, made-up holidays within your community…when people come together to celebrate something, they bond.
  • Practice some mild hazing. Welcome new members and make them feel included by having them accomplish some task or ritual.
  • Explain some of the traditions. It’s always good to have an “intro to our community” page where you spell out why every Friday is “post a picture of your desk” day.
  • Offer a shared “scrapbook” space where your members can post picture or videos.
  • Host offline meetups or video events. Seeing someone’s face definitely creates a shared experience.

Do you have any cool traditions in your community? How do you honor them?

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Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work for on the Internet . Check out their blog. You can find her on Google+ and on Twitter as @rhogroupee
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Influence: 7 Keys to a Trust Network that Will Grow Your Business

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IRRESISTIBLE BUSINESS: A Trust Network

The Strongest Networks Thrive on Trust and the Truth

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Last September, a man I admire and respect gave me what is possibly the highest compliment of my business life. We were speaking of filters and sharing information, when he said …

Even those who see the world differently, trust you to tell them the truth.

Good news, bad news, exciting developments, dire warnings — Data is simply information.

Information is nothing if we can’t trust it.

Without information we trust, we can’t move without risk.

7 Keys to Trust that Will Establish Your Business, Your Brand and Your Reputation

One of my most popular interactive presentations is called “Who’s Telling Your Story?” It outlines a clear strategy to enlist and inspire a deeply active community of fiercely loyal fans who spread your story and protect your brand. The first key point in that presentation is to know your story and to build your network before you need it.

But not all networks are equal. The network that builds a business, a brand and a reputation is connected by deep trust and consistent behavior.

That trust network is not simply a contact list, a customer base, or even a team of people who love the company and it’s customers. That trust network is people who tell our best true story, move to action when we ask, and protect us from threats. A network like that doesn’t happen by happy accident. It takes deep commitment, consistent trustworthy behavior, and relentless focus.

Here are the 7 Keys that attract the people who will join your truest trust network and bring their fiercely loyal friends.

  1. Identify and hold true your deal-breaker values — the qualities that define you.
  2. Communicate your goals and intentions. Let people know the why behind the what you’re doing.
  3. Make and keep promises and commitments to yourself, your team, and your larger community.
  4. Anticipate needs. Don’t assume others’ needs are what yours would be.
  5. Be aware if you offer treat people differently and know why you do. Those of us who care know, do you?
  6. Own your actions and their impact. Apologize quickly, well, and concisely for bad judgment, bad behavior, and bad math.
  7. Tell the truth … as gently or as firmly as the people and situation suggests you should.

Think of your best bosses, your best teachers, the best team you ever were on, your best friends and coworkers, how many of these seven did / do they have? How much better would they have been / be, if your answer was all seven?

To build a community network that brings you information you can trust, do all 7 for the people who love you now and the word will get out faster, easier, and more meaningfully than any story you might tell.

Start by doing the first with a vengeance. Then get moving on the second. As you do them, notice how the way you see your business changes and the they way people respond. Move sure and slowly. Keep all 7 Keys in the decisions you make and notice how your decisions become more focused and how those decisions attract people you trust.

The value of information is in how much you trust the source.
The essence of influence is trust.

A reputation of trustworthiness is a barrier to entry that’s hard to cross.
A trust network of people who share that trust and act on it — employees, volunteers, vendors, partners, customers, shareholders, advisors, friends, family — amps that barrier up exponentially to irresistible.

How will your own trust network that will grow your business and your brand?
Get started.

Be irresistible.

–ME “Liz” Strauss
Work with Liz on your business!!