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1 Word, 1 Sentence, As Many Words as You Need Test

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SIMPLE SALES SERIES

Still The Decision Model

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Chris Garrett and I had a conversation yesterday morning. We discussed the difference between the way we see our blogs and the way our readers see them. That got us talking about testimonials.

Testimonials are more than meet the eye. They tell us what customers value . . . what we do for them.

Chris and I talked about using surveys to focus a businesses. We agreed that the key is to listen carefully. Read every word that is said. Look deep in the text for the hidden testimonials.

One goal of great survey is to gather what customers say and use it to promote our businesses.

But don’t stop there.

Look closely at what the testimonials say — testimonials often reveal what we don’t know about ourselves and how people see our work.

That’s what Chris and I were talking about . . .

The 1 Word, 1 Sentence, As Many Words as You Need Test

Other people see what we do in ways that often surprise us. Try this test about your own work then pass it on to a friend. Here’s how it works.

Do a favor. Write a testimonial for someone’s blog — in this case would you do mine, please? (Write your answers in the comment box.)

1. Describe my blog in one word. _______.

2. Describe my blog in one sentence. _______________________________. < 3. Describe my blog in as many words as you need. _____________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ Now write a testimonial for your business or blog. Write your answers in the comment box too, if you are ready to. 1. Describe your blog or business in one word. _______. 2. Describe your blog or business in one sentence. _____________________. 3. Describe your blog or business in as many words as you need. _________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ What do you think other people will see in you? Make a prediction. Now print out this page and do it a few more times. Each time as another friend to do it with you. Compare each new person's testimonial to the one that you wrote. Write a new each time, you'll find you'll get closer to your message if you do. Pay attention to what bits your friend calls out. When you have finished the exercise, check to see how close your prediction was. You might be surprised what you learn about yourself. --ME "Liz" Strauss Is your business stuck? Check out the Start-up Strategy Package. Work with Liz!!

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To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

How to Answer the Only Customer Questions that Count

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Still The Decision Model

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Used well, this four-point definition/decision model can make your business thinking solid, swifter, and more customer-centered.

  • An explicit description of our customer and the niche market he or she represents
  • A company name and identity that fits and appeals to that ideal customer
  • A tagline that states what we promise and deliver
  • A “do line” that answers “What do you do?” in a few words

The goal of the four-part definition is the deep thinking. That’s the only way to stand on solid ground when the tough questions come. By thinking through and answering the four parts of the decision model, we’re writing the unique and compelling story of the business. .

How to Answer the Only Customer Questions that Count

The compelling story — the four-point definition — is important because it answers the only two questions customers care about when choose who to hire.

Key Question 1: What problem do you solve? (Can you, will you, do the job?)

Key Question 2: What is your unique value? (What do you cost? What are your benefits per buck?)

The two key questions are it. This is just one way the fou-point definition/decision model streamlines our business thinking. More on that laters . . .

Use the Two Key Questions

Now picture me back at that party where someone has asked, “What do you do?” I might answer this way, using the two key questions to guide my reply.


Answer to Key Question 1: I help businesses turn strangers into customer-friends who are fiercely loyal.
Answer to Key Question 2: I have a knack at seeing what businesses do in the way a naive, intelligent customer does. I show clients how they might fix any disconnects in their strategy and relationships.

When it’s you, be sure to answer the two key questions. Then STOP.

Let your audience have a chance to take in what you said. You’ll most likely hear your audience say it back to you in some way. Of course, it’s more meaningful when they talk about it themselves. Even their questions work in your favor.

Explian the problem you solve. Tell why you’re uniquely qualified. Then listen. When I do that I often hear someone tell me why I’m the right person to solve a problem.

Can you stand to hear a potential customer thinking, then talking, about how you might be the right person for a job?

–ME “Liz” Strauss
Is your business stuck? Check out the Start-up Strategy Package. Work with Liz!!

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

Three Steps to an Intriguing Answer to “What Do You Do?”

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SIMPLE SALES SERIES

Still The Decision Model

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You’re at a party, a social. Someone walks up. You introduce yourselves. She offers her card and asks, “What do you do?”

The rest of the conversation and possible future business hinges on how you answer that question. Before you start consider the outcome you’re going for.

Many folks would tell you this is the time for your “elevator pitch.” I suggest that term might not be the best way to look at a relationship. Why don’t we say that an authentic conversation is our goal? After all, if you’re looking for potential clients, we want to know them well and for them to know us too.

Let’s look at how we might talk about ourselves without getting caught in that self-promotional loop.

Three Steps to an Intriguing Answer to “What Do You Do?”

Marketing and self-promotion are only difficult when we’re not inside what we’re talking about. When we’re fully-expressed in what we’re saying, the words come out as if we’re talking over a kitchen table to a close friend. So how do we get to the answer that is ourselves fully expressed, that says what we do?

It takes these three steps.

  • First Define It. Pull all of the ideas your message needs to communicate into a one sentence. Your ideas should include: your customer, the problem you solve, your unique approach or service, and should reflect your most powerful skill. Let that sentence sit for a few days.

    My first try was something like this: I spark discussions that get thinking businesses to engage their customers in beneficial conversation. (I know. I know.)

  • Then Refine It. Return to the sentence edit it down to shortest most conversational form. Consider the sound and meaning of each individual word. Use the simpler words when you can. Avoid buzz words and don’t try to say everything that you do — leave a little room for your listener’s imagination. When you’re happy with it, let the sentence rest again. If you get frustrated, leave the task and go back later. Take your time.

    I refined it to: I teach businesses how to turn strangers into fiercely loyal customer-friends.

    Hint: You’ll know that you’re at a good one when you can hear someone replying, “How do you do that?” After all the goal we established was to get a conversation started.

  • Then Make It Part of You. When you’re sure it’s done, practice saying the sentence until it rolls off your tongue. Keep practicing your answer until it becomes as easy as saying your name.

Everytime you say the sentence in answer to the question “What do you do?” listen and watch the response. Use that feedback to adapt it even more.

The idea is to have the answer inside and thought through before the question comes up. Then the self-conscious blues won’t get in the way of you being able to show your best thinking and skills to someone new.

Try on a few answers, if you’re not sure. Having a handful is better than being caught out without one.

What do you say when someone asks you, “What do you do?”

–ME “Liz” Strauss
Is your business stuck? Check out the Start-up Strategy Package. Work with Liz!!

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

Three Steps to a Killer Tagline that Customers Pass On to Others with Enthusiasm

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The Decision Model

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Back to business . . .

We’re on the way to Building an Outrageously Solid, Customer-Centered Model to Test All Business Decisions. What we’re going for is to define the business by building these four parts.

  • An explicit description of our customer and the niche market he or she represents
  • A company name and identity that fits and appeals to that ideal customer
  • A tagline that states what we promise and deliver
  • A “do line” that answers “What do you do?” in a few words

My version might look something like this:
Ideal customer: Thinking businesses and entrepreneurs who understand that relationships are crucial to success
Company name: Successful-Blog
Tagline: You’re only a stranger once.
Do line: I show businesses how to make irresistible products and services that attract fiercely loyal customer-fans.

What’s packed in that definition? Let’s concentrate on the tagline for now.

Three Steps to a Killer Tagline that Customers Pass On

A tagline is brand statement. It’s what we want folks to remember about us — the perception and reality of who we are rolled together in a few words. Nike said, “Just do it.” Burger King said, “Have it your way.” Verizon knew we were all saying, “Can you hear me now?” Think on the businesses you know. How many taglines can you remember? My point exactly.

A killer tagline is not just one that we remember. It resonates. We find something we recognize, something we identify with inside the words. That’s why we wear a “Just Do It!” t-shirt.

Killer taglines describe something about who or where customers want to be.

Here are three steps to a killer tagline that customers pass on.

  1. Make a promise that benefits the customer.
    Do you remember ever saying, “But you promised. . . .”?

    Promises are things we don’t usually forget.

    If you want folks to remember a tagline, make a promise. Make it a promise that your customers will care about. That means the promise has to offer something for THEM.

    Make your promise about what you will do for them. What one thing will you deliver without fail. What need will you fill? What can your customers count on you to do over and over again?

    I want to work with thinking businesses that care about relationships. My tagline promises they’ll learn ways to establish long-lasting relationships with a community of customers they want.

  2. Say it simply, out loud, and often.

    Powerful taglines don’t waste words. The longest example I gave has only five. Five words make it easy to understand, remember, and repeat. Five words means that there’s nothing hidden, no small print, no “take backs,” no thing to worry about. Five words means that you have through what you’re promising and that you know it well enough to say it in five words. Can you use six? Sure, but be certain that you need every one.

    Talk about your tagline promise often. In other words, repeat your promise out loud. Call attention to it. Let folks know that you stand behind the words. No one does this better than Phil Gerbyshak. He’s the Make It Great! man.

    When we say the words out loud, or write them in a comment box, it tells folks that we use those words with intent. Every time we repeat our tagline, the subtext is “and you can say I promised.”

    Imagine a promise offered that comes with a subtext that says “You won’t be disappointed.” Who wouldn’t want to try that? How many folks wouldn’t talk about it after they did?

  3. Deliver on that promise every time.

    Under promise and over deliver. You’ve heard that before. But don’t back off on what you can do. Be there. Show up. Put your head and heart fully in it. That’s what you’re following your passion to do.

    Nothing beats the feeling of a promise that someone kept. Even better than that is when someone keeps it a second time. That moves a person to a special category of friend.

    When a business delivers on a promise once we’re impressed. When a business makes it their business to keep their promises every time, we give them back our loyalty and our trust. The next guy has a hard time stealing us away from that.

Three simple steps. We’ve known them since we were kids. Make a promise that means something. Say it out loud to show that you mean it. Then deliver without fail.

Who wouldn’t want to tell their friends about service like that?

What do you know about promises that businesses have made to you?

–ME “Liz” Strauss
Is your business stuck? Check out the Start-up Strategy Package. Work with Liz!!

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

Jeff Pulver Sent Two BIG Ideas My Way

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What’s His Big Idea?

I enjoy watching Jeff Pulver take on life. He’s a guy with BIG ideas. He also makes them happen, This week via email and a couple of blog posts, Jeff passed two of his great ideas on to a few folks that he knows. I was lucky. One of those folks happened to be me.

What’s Your “bestof”?

Friday, Jeff wrote about blog posts he’d like to make “sticky.” His idea seems simple enough — we might all consider it. His thoughts were that we mark certain signature posts with the same tag so that first-time readers could find them easily. After an email conversation, the appropriate tag chosen was “bestof.” Tom Evslin, offered to program something that would tie the posts together — if it rains this weekend. (I didn’t want to hope for rain, but the code will be nice. I’m guessing Chris Brogan, Jeff Jarvis, and Kfir Pravda — all part of the same conversation — might have been thinking the same thing.)

Imagine the value of this “bestof” tagging convention, if it caught on — readers would know to Google a name and “bestof” to find the work that defines a writer’s viewpoint. Reporters and other bloggers could find a blogger’s expertise with ease.

I’m updating the About Liz page in the sidebar to include a “Bestof” section that will include a handful of posts that I think fit this category.

BlogDay2007 Tag from Jeff Pulver

Three years ago, Nir Ofir started blogDay. As he says,

I initiated the blogDay in 2005 with the belief that bloggers should have one day which will be dedicated to discover new blogs and expose them to the world.

blogDay 3 is August 31.

Today Jeff Pulver launched a game to encourage folks to join the celebration — BlogDay Blog-Tag: A Game to Celebrate BlogDay3. He asked me to play. Jeff offers these simple suggestions for how to make it work seamlessly.

[R]ecommend five blogs, preferably Blogs that are different from [your] own culture, point of view and attitude. The goal of this version of blog-tag is for the readers of our blog posts to find themselves leaping around and discovering new voices and Blogs to explore. This in turn will help celebrate the discovery process of finding new people, their voices and their blogs.

When creating your BlogDay blog entry, please try to follow these instructions:

1. List five Blogs that you find interesting and if you can tell, include the city/country where they are from.
2. Identify five Bloggers to tag to join in this game with you. I recommend emailing the bloggers you tag to give them a heads up of you tagging them.
3. Use the tag: BlogDay2007 in your blog post.
4. (Optionally): Contact the owners of the blogs you shared as your “blogs to take a look at.”

I can do that.

I wonder who Ann, Sean, Chris, Troy, Phil might also recommend as world blogs we might explore.

Thanks, Jeff, for getting me to stretch in these ways.

–ME “Liz” Strauss
Work with Liz!!

Hope Seth Doesn’t Mind if I Go Even Further

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If You Can’t Keep a Secret . . .

Finding Ideas Outside of the Box
I hadn’t really thought about the Harry Potter leaked ending, except to shake my head at the industry that used to be my home. To spend $20M on a secret that couldn’t be kept seemed such a waste . . . How I remember the thoght process that gets companies to do that sort of thing.

Then this morning Ann Michael and I were discussing Seth’s insight on publishing and the Internet. He pointed out what I would have never thought.

Five hundred year old technology (books) is just too slow for the Net. The act of printing, storing and shipping millions of books takes too long for a secret to ever be in a book again.

He suggests that, well, read Seth’s post for his brilliant solution. He advocates using the Internet to control the secret. I sure hope Seth doesn’t mind if I use my publishing experience to take his idea just a little further.

Fact: As Seth said, the secret was in always in jeopardy — from the moment the manuscript was written. The company should have seen that $20million, $40million to protect the secret was playing to a weakness.

One thing I’ve learned from Seth is that every weakness can be a strength. Here’s what I would have proposed, had someone asked my opinion. . . . Don’t worry, they didn’t.

How to Release the Harry Potter Secret OR How Choosing for the Customer Is Choosing for the Company

The problem wasn’t having the secret where people could get to it. The problem was the company thought of the secret as a problem rather than an opportunity,

Strategy always begins with the customer. In this case, the customers are kids (of every age) who grew up with the series. $20million of security was choosing for the company not the customers.

If I think about the kids, here’s where I end up.

Ready?

  • I would ask J.K.Rowling to reveal the ending to me as soon as she was able. I would spend a fraction of that $20million building a cool online video game with seven levels to match the seven questions of the Harry Potter Campaign. I’d spend the security there. Fewer people involved, much more control.
  • I’d release the game that reveals the end of the story, three weeks before any pre-launch copy.
  • To register to play the game, I would ask that each player sign in with a name, and a parental permission with verifiable email address (if the player is under 13).
  • The game would be as difficult as any game on the market. It would also have cheat codes and book with hints as salable products. It would take hours– whatever is the industry average — to complete successfuly.
  • When a player made it through the last level, he or she would reach a Howart’s Honor Code screen. The screen would announce the success and point out how difficult it was to achieve it. The Honor Code would leave the question to winner to hold or pass on the answer as they honor their own work. They earned it. People value what they earn.

It’s as Seth said, no one can keep it a secret — but we can control how it gets out. The company could have made finding the answer part of the Hogwart’s World. It could have been an experience. It could have been fun. Besides, I’m not sure that if I worked 10-20 hours to find out an answer that I’d give it away, . . . well, maybe secretly.

Who knows? I might play the game again and again — even after I read the book.

If I knew what I was talking about I’d still be working in that industry . . . right? I’m probably just confused. That comes from thinking like a kid.

–ME “Liz” Strauss