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Influence: 7 Keys to a Trust Network that Will Grow Your Business

April 9, 2012 by Liz

IRRESISTIBLE BUSINESS: A Trust Network

The Strongest Networks Thrive on Trust and the Truth

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Last September, a man I admire and respect gave me what is possibly the highest compliment of my business life. We were speaking of filters and sharing information, when he said …

Even those who see the world differently, trust you to tell them the truth.

Good news, bad news, exciting developments, dire warnings — Data is simply information.

Information is nothing if we can’t trust it.

Without information we trust, we can’t move without risk.

7 Keys to Trust that Will Establish Your Business, Your Brand and Your Reputation

One of my most popular interactive presentations is called “Who’s Telling Your Story?” It outlines a clear strategy to enlist and inspire a deeply active community of fiercely loyal fans who spread your story and protect your brand. The first key point in that presentation is to know your story and to build your network before you need it.

But not all networks are equal. The network that builds a business, a brand and a reputation is connected by deep trust and consistent behavior.

That trust network is not simply a contact list, a customer base, or even a team of people who love the company and it’s customers. That trust network is people who tell our best true story, move to action when we ask, and protect us from threats. A network like that doesn’t happen by happy accident. It takes deep commitment, consistent trustworthy behavior, and relentless focus.

Here are the 7 Keys that attract the people who will join your truest trust network and bring their fiercely loyal friends.

  1. Identify and hold true your deal-breaker values — the qualities that define you.
  2. Communicate your goals and intentions. Let people know the why behind the what you’re doing.
  3. Make and keep promises and commitments to yourself, your team, and your larger community.
  4. Anticipate needs. Don’t assume others’ needs are what yours would be.
  5. Be aware if you offer treat people differently and know why you do. Those of us who care know, do you?
  6. Own your actions and their impact. Apologize quickly, well, and concisely for bad judgment, bad behavior, and bad math.
  7. Tell the truth … as gently or as firmly as the people and situation suggests you should.

Think of your best bosses, your best teachers, the best team you ever were on, your best friends and coworkers, how many of these seven did / do they have? How much better would they have been / be, if your answer was all seven?

To build a community network that brings you information you can trust, do all 7 for the people who love you now and the word will get out faster, easier, and more meaningfully than any story you might tell.

Start by doing the first with a vengeance. Then get moving on the second. As you do them, notice how the way you see your business changes and the they way people respond. Move sure and slowly. Keep all 7 Keys in the decisions you make and notice how your decisions become more focused and how those decisions attract people you trust.

The value of information is in how much you trust the source.
The essence of influence is trust.

A reputation of trustworthiness is a barrier to entry that’s hard to cross.
A trust network of people who share that trust and act on it — employees, volunteers, vendors, partners, customers, shareholders, advisors, friends, family — amps that barrier up exponentially to irresistible.

How will your own trust network that will grow your business and your brand?
Get started.

Be irresistible.

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Business Life, Community, Successful Blog Tagged With: bc, Community, influence, LinkedIn, network, reputation

How to Find a Mentor for Free

April 6, 2012 by Liz

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In my life, it seems as though I’m pretty “successful.” I’ve interviewed 50 millionaires; I’ve been on CNN, Yahoo, MSN Money and more. Plus I’ve been in Success Magazine so I suppose that I must be a success right?

But the truth is I’m just Jaime, a gal from a town of about 2,000 people in Maine. I only consider myself “successful” because of the amazing people that have helped me get here along the way.

How did I find these amazing people and who are they?

They are Kurk, Nathan, Pat and Chris. I consider all of them like mentors to me, and they have spent hours of time to help me without me paying them anything.

How did I ask these amazing people to help me–AND get them to say Yes?

How to Find a Mentor

Don’t just pick someone and then ask them to be your mentor. That usually doesn’t work and it often comes across as weird.

You want to form a relationship with them that makes them think, “Wow, this person really has a ton of potential.” Successful people like to help others, as long as you don’t waste their time.

When I started coaching, I was green. For some reason I thought it would be a good idea to email my “competition” and say Hi. Kurk was a business coach with tons of experience, who had also sold a million-dollar business. When I met Kurk, he said that he could see I was eager and willing to learn, and hours later he emailed me asking for another meeting to discuss working together more.
I ended up helping him with all of his computer tasks and networking, and worked for free a few hours a week while he taught me everything he knew. He pushed me to my limits. We formed an amazing relationship and he helps me to this day. I consider him my business godfather. 🙂

When I decided to bring my coaching practice online three years ago, I found two amazing online entrepreneurs, Nathan and Pat. With them, I offered up my expertise as a trade for theirs. I had a lot of valuable skills, and leveraged them to learn their set of skills. I now consider both of them good friends.

Chris is a millionaire and serial entrepreneur. We started chatting shortly after I interviewed him. He has been so helpful, and has asked nothing in return. Chris is like the trusted adviser. I’m not sure why he decided to help, as I didn’t offer any expertise, but I am eager and want to help him in any way that I can.

1. Form a relationship. It all started with forming a relationship. If you have a meeting and feel the synergy between you and the other person, just start to feel out how you could work together more.

2. Ask if you can help them. Ask if you can help them in their business, or save them time by doing something for them. Tell them you really respect their expertise and would love to learn about what they know.

3. Keep helping and gradually ask for their input. If you have been an asset to them, they will start to open up and become an asset to you as well.

How to Find a Role Model or Advisor

Instead of finding someone who will officially mentor you, you could also find a role model. This can be simple, like an email with a question every few months that gets a response.

Derek Sivers, a millionaire I interviewed and founder of CD Baby, was able to get an open channel with Seth Godin, and through that they became friends.

Derek suggested this:

“You’d be surprised how effective a simple, quick-pointed three-sentence email can be.
I’ve sent emails off to my favorite authors and they have no idea who I am and I don’t include my website. They’ve never heard of CD Baby and I’ve been amazed how well the three-sentence email can get a reply.

Just a one-sentence qualification like, ‘I’m a huge fan of your books’ or, ‘This one changed the way I think.’ Sentence two is a simple direct question. Follow with ‘Any reply appreciated. Thank you.’

I think if you send somebody a simple direct question, not trying to dump the weight of your life on them or anything, sometimes you can go back and forth like that a few times. Then if you include a URL in your signature, they can go there, explore your company and possibly see interesting posts or your philosophies, which it may lead to more interaction.”

Action Item:

Look for people who have the skills you want to have, and start a relationship with them. Email a potential role model like Derek suggests, or take a local business person out to coffee.

Commit to one action this week that will help you find a mentor. It could drastically improve your business.

—-
Author’s Bio:
Jaime interviews self-made millionaires and talks business and life at EventualMillionaire.com. You can find her on Twitter as @eventualmillion

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: management, Successful Blog Tagged With: bc, growth, LinkedIn, personal-development

The Power of a Mentor

April 5, 2012 by Rosemary

by
Rosemary O’Neill

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The GPO Style Manual was my Bible. But technical writing for a Federal Government contractor was slowly sucking the soul out of me. I’m not knocking it in general, but it really wasn’t for me.

Then one day, my supervisor called me into her office, and there sat a red-faced, genial guy with an easy laugh. His name was Dave Denne, and he changed the course of my life for the next 10 years. He was looking to recruit someone to join his marketing team, and he thought I might have the right stuff. My supervisor was dubious, but for some reason Dave believed in me. He persuaded her to let me jump ship, and I literally leapt at the chance.

Over the next several years, he taught me everything he knew about corporate marketing, networking, business communications, and specifically Federal proposals. I’ll never know why he came and plucked me out of the Flood Insurance Project, but it changed everything for me.

I share this story because often we don’t realize why certain people or opportunities are placed in front of us. The universe sends us messages all the time, and we simply need to be in receptive mode to tap into them. Are you in receptive mode right now?

I found out the other day that Dave passed away several years ago; he and I had finally fallen out of touch, but I will always be grateful for his invitation to start another path. He left me with the ability to walk up to a group of strangers at an event with confidence, and an amazing recipe for barbecue beans.

Perhaps we all need mentors for a certain time and place. Do you have a mentor right now? Who is giving you an invitation to a new path?

_____

Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work for on the Internet . Check out their blog. You can find her on Google+ and on Twitter as @rhogroupee
_____

Filed Under: Business Life, Motivation, Successful Blog Tagged With: bc, LinkedIn, management, Mentors, Rosemary O'Neill

Why Penny Auctions Are Dangerous

April 4, 2012 by Liz

You’re Buying Whether You Win or Not

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Enter At Your Own Risk

For the past eight months, I’ve been researching a relatively new entity that has creeped up onto the internet and is now covering the web with advertising – and this entity is known as the Penny Auction.

The idea of a penny auction seems very tempting at first – you can get items for pennies on the dollar – but the reality of the hype is far more dangerous than it appears.

This article delves into why penny auctions are dangerous and if you still choose to enter, you do so at your own risk.

What Are Penny Auctions Really Selling To You Anyway?

Let’s start off by looking at what’s on the surface and then we’ll delve deeper. What’s the difference between a traditional online auction site and these penny auction websites?

Let’s say that you wanted to buy a camera via a traditional online auction, which has a starting auction price of $150. You make a bid for the camera (which is free by the way) and other people will also make a bid for that same camera.

In this example let’s say that 100 people also placed bids for that same camera. At the end of the bidding period, let’s say that the highest bid was $275 and that was your bid – so you won the camera.

With the example mentioned above, you would only ‘part’ with your money if your bid was the highest. If you did not win the auction, then you would simply move on – without losing any money. Simple, right?

Let’s use this same ‘camera’ example – but for a penny auction this time. Remember – the lure of a penny auction is that you can get items for pennies on the dollar, right? Well, let’s see if this is really true.

So the camera has a retail price of $150 – but the bidding starts off at a penny and as more people bid, the price will incrementally go up by one penny.

But how are you allowed to bid in these penny auctions? Here’s the catch!

Bid Packs Are Valueless, But They Cost

You are only allowed to bid via “bid-packs”. These bid packs allow you to bid a certain number of times and the bids are usually sold in packs of 25, 50, 100, 250, etc. – depending on the penny auction site that you are using.

Keep in mind that these bid-packs have absolutely no value whatsoever outside of the penny-auction site and that you are giving in your real money for – what exactly?

If you want to continue playing in the auction, then guess what – you have to buy more bid-packs. In a scenario like this, it is very possible for people to loose quite a bit of money in the purchasing of these bid-packs. The penny auction site profits from luring people in who are hoping to get cheap items.

By the way, did you notice that the camera has not been sold as yet?

See the problem? Unlike a traditional online auction, where you are only paying for a camera that you actually won – in a penny auction however, you are paying for the HOPE of winning that camera.

That’s what a bid-pack actually is. It’s a HOPE-PACK, where you hope and pray that the other bidders would run out of bids before you do.

But even in the remote chance that you actually won the camera – well guess what? You would still need to pay whatever the current bidding price was when you won the camera.

So in the end, the penny auction site makes FAR MORE than the $150 retail price of the camera – and this example is true for every item that they sell.

Penny auction sites make the bulk of their profits by selling and trading their “virtual-hope-currency” to everyone and not by the actual physical items for sale on their sites.

They sell HOPE, in nice little packs – and there’s no way to avoid that obvious fact.

Are You An Auction House Or A High Yield Investment Company? Make Up Your Mind!

Some of these penny auction sites have taken it a step further – into the grey area – and this is where the FTC has to step in and question the legality of the business.

Here’s the reality of the problem. Many people are catching on to the inherent problem of penny auctions. Going back to my previous example: why pay money for the HOPE of getting a camera when I could use that same money TO ACTUALLY BUY a camera? Think about it.

My months of research have proven that most people would stick around if they are given free sample bids – but would leave when those bids dry up. Yes, some people do stay for the long haul – but would the low retention number of customers be enough to sustain this type of business? Definitely Not!

To ‘solve’ this problem (notice the quotes) some of these penny auction companies have dived into the MLM arena. Now I’ve been doing MLM for over ten years – so I know when something stinks and I also know when a company is trying to cover its tracks.

Using an MLM downline structure, the companies encourage people to register and partake in their income opportunity. At this point, people are joining – not for the great deals – but for the money that they can get from the company.

But there’s a catch – in order to take part in this so-called income opportunity, you would need to pay a monthly fee.

… and this is the part where the FTC now has you in their crosshairs.

You’ve just stepped your foot into something that smells funny – and that odd smell is the smell of a Ponzi scheme.

I am going to assume that you are reading this and that you know EXACTLY what a Ponzi scheme is. If you are unsure, please look it up on Wikipedia right now before you continue.

Some of the ‘affiliates’ in these companies are making a good amount of money from these schemes – but where is the money actually coming from? Is it coming from the customers?

If you actually believe that, please go back and re-read the first section of this post.

This problem has made these companies TOP-HEAVY, where there are much more opportunity-seekers than actual customers for the business to sustain itself – and for one in particular, it has become a major legal mess.

This particular organization actually got itself banned from Craigslist – can you imagine an entire company and all of its affiliates getting banned from Craigslist? That’s hilarious!

The only thing that’s been accomplished by having so many opportunity-seekers, is getting the attention of the FTC. The FTC looks at the behavior of these companies as investment practices – and you cannot be a legal investment company without having a license to do so.

Let’s not fool ourselves here.

Bid packs and VIP bids are not products. They are non-existent outside of the penny auction sites. You cannot barter, trade or sell them in exchange for actual goods and services to the general public. They are not stocks – you do not have any ownership of the companies that sell them to you. The only thing that you can do with these bids is to use them and HOPE that you can get an actual product in return.

The relatively low customer retention means that the companies have to maintain their scheme (and their affiliates) somehow – and that is done by the monthly fees. Want proof of this? Take away the monthly affiliate fees and see how long it would last before it goes under. See if the company is able to survive on getting customers alone.

Never fall for the marketing hype and re-assurances that these companies throw at you.

Like I said before … let’s not fool ourselves here.

So What’s The Smartest Thing To Do?

As a Customer:
If you’re looking for a camera, iPhone or whatever, it’s best to check traditional online auction sites first. Heck, check retail stores, both online and offline – you might be surprised by a great deal.

Only use a penny auction site when everything else fails. Know what you’re getting into. You’re not paying for an actual product, you’re paying for the HOPE of getting a product. So ask yourself this question – do you want to part with your money, for HOPE?

As an Opportunity Seeker (affiliate):
Be extremely cautious of any company that draws the attention of the FTC. Trust me – I know this from experience. Years ago, I was an affiliate for a company called SkyBiz (older marketers would know what I’m talking about). I thought that everything was fine and that I was set for life – until the FTC pounced and killed the company.

Myself and many other affiliates lost money because of that fiasco, but I learned a valuable lesson – always be cautious of a company’s business practices. If it’s too good to be true and you’re seeing high yields coming into your account, then you can bet your last dollar that the FTC is not far behind.

If you’re already involved in these high-yield investment companies that are disguising themselves as penny auctions, then the smart option is to withdraw your profits as soon as possible. Look for companies that have stable marketing practices – and sell actual useable products to the general public.

Don’t make the mistake of thinking that the company will last for years and years – with questionable business practices.

The FTC has a history of pouncing and killing a company – when you least expect it.

Well that’s all that I need to say about this topic – the choice is now in your hands.

—-
Author’s Bio:
Marlon Dexter has been doing private internet marketing for over ten years and does private consulting with select clients to ensure that they avoid the many pitfalls and scams in the world of internet marketing. You can find him at Marlon Dexter Marketing.

Thank you, Marlon!

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Business Life, Successful Blog Tagged With: bc, LinkedIn, penny auctions

Influence: Do You Believe What You Know?

April 3, 2012 by Liz

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When I was in college, I had a vinyl recording of the London Philharmonic performing “The Planets” by Gustav Holst. On the back of the album cover notes were written on each movement of the music, each named after one of the planets the world knew then and each with a few words of poetic wisdom. Of all of them, I remember only one sentence that has stayed with me for decades now. It was with the movement called “Neptune.” The sentence read:

What the mind yearns for most is not to know, but to believe.

For years I considered it forward and backward. I wondered about it and applied to situations in my life.I asked myself whether knowing or believing was the core of everything. Which defined me? Which moved me forward? In the last few years, I’ve come to see it as it was written and understand this way …

I can know what are my strengths and talents. I can understand with my mind what values and value I bring to the table. But if I don’t believe what I know, I undermine them. If I choose not to see what I see right in front me, if I choose not to know what I know, and instead listen to other voices around me, I’ll never be a work of art, I’ll simple be a mirror — at best a reflection. No matter how perfect a mirror, it’s can be replicated by silvering some glass and placing where I stand. What’s in the room decides what’s in the mirror.

A mirror brings nothing new. A mirror is all give back and no give.

But if I believe in my own ability to see what I see — to look for and find my own world view and experience — then I learn how to believe in what I know. And other people begin to take interest in my thinking despite the curved lines and the flaws.

Art brings a new view. It gives and can give back too.

All true leadership and influence starts with a compelling core belief based in knowledge.
Competence and commitment are the fuel that ignites a call to action.

Stop right now. Ask yourself, what do you know?
What would it take for you to believe that?
Then act on what you believe and know.

You will have your true north direction.
And knowing where you’re is irresistibly attractive.

Be irresistible.

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: management, Successful Blog Tagged With: bc, LinkedIn, management, personal-identity

Doostang Today: An Apology – Better Late Than Never

April 2, 2012 by Liz

Conversation Is Often the First Step

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In 2008, I wrote a blog post entitled “3 Reasons I’m Sorry I Joined Doostang … ” which has become one of most consistently visited blog posts on my blog. That missive explained a bad experience that I and my friends had with the web platform in mentioned in the title.

Upon publication, I heard no word from the people at the site in response to my many attempts to solve the problems.

About 2-and-a-half years, I received an email from an employee asking if we might talk. We had a lovely hour-long conversation in which we talked about what the company was doing and how she said it had changed. I asked her, how would I know? Could you give some reason that I might believe you? I never heard from the company again.

A few weeks ago, I received an email explaining that Doostang had been sold and set up another conversation with Jeff Berger the new CEO. We talked for almost an hour about what had changed, where they were focused, and the history of the blog post I just described. He asked if I would take the blog post down. I said I wasn’t comfortable doing that because of the extensive comments on it, but I offered him the opportunity to write a blog post of his own.

What follows is that blog post …

An Apology – Better Late Than Never
by Jeff Berger, CEO, Doostang

I recently came across Liz’s blog post about Doostang from 2008 and am disappointed that the previous team demonstrated such arrogance and poor customer service. The entire situation was mishandled – Liz, I’m very sorry.

I was not part of Doostang in 2008, nor was anyone on the team today. The company was acquired last summer, and we’re a new group with a single goal – to provide our members with thousands of hand-picked job opportunities from top employers. Our focus is entirely on quality job content, and we’ve removed the troublesome networking features that Liz blogged about.

We’re changing the way we do business at Doostang, and we hope you will give us another chance to help you find your ideal job. In the future, any prospective or current customers experiencing trouble with Doostang can email me directly at Jeff@doostang.com.

——

Thank you, Jeff.

Do you have any advice for Doostang in this day of reputation management?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: management, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, Doostang, LinkedIn, reputation management

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